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Technical Support Associate Jobs in Apex, NC (NOW HIRING)

Syntax

On-Site Support Technician

Morrisville, NC · On-site

$20 - $27.50/hr

Ability to communicate IT Technical terminology to non-technical team members. Minimum Required Education & Experience * 1+ years' experience in IT customer support environment * Associates or Higher ...

Syntax

On-Site Support Technician

Morrisville, NC

$20 - $27.50/hr

Ability to communicate IT Technical terminology to non-technical team members. Minimum Required Education & Experience * 1+ years' experience in IT customer support environment * Associates or Higher ...

First Citizens Bank

Systems Engineer II

Raleigh, NC · On-site

May oversee less experienced associates in the work group and assist with disaster recovery testing. Responsibilities Principal Accountabilities: * 60% Provide Level 2 technical support for data or ...

First Citizens Bank

Systems Engineer II

Raleigh, NC · On-site

May oversee less experienced associates in the work group and assist with disaster recovery testing. Responsibilities Principal Accountabilities: * 60% Provide Level 2 technical support for data or ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Apex, NC

Technical Support Associate information

See Apex, NC salary details

$8

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How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Apex, NC is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $20.14 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Apex, NC?

The most popular types of Technical Support jobs in Apex, NC are:

What cities near Apex, NC are hiring for Technical Support Associate jobs?

Cities near Apex, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Apex, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,136 per year, or $18.8 per hour.

On-Site Support Technician

Syntax

Morrisville, NC • On-site

$20 - $27.50/hr

Full-time

Medical, Retirement

Posted 10 days ago

Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
On-Site Support Technician
Essential Functions
  • Provide initial technical support at the Service Desk for inquiries received via Phone or electronic communications.
  • Logs technical support incidents and requests into the ticket management system (ServiceNow).
  • Monitors support center incidents assigned to the team to ensure department service levels are met for responding to and resolving incidents. Provide updates to incidents indicating acted upon resolution and communication to the user.
  • Communicates proactively with end-users to ensure issues are clarified, effectively addressed, and resolved with appropriate urgency. Ensures end user satisfaction; maintains accountability throughout resolution, including when issue is delegated or handed off.
  • Effectively assess the nature of problems, working with various levels of customers within the company.
  • Resolve first line issues and transfer complex issues to appropriate second or third-level support.
  • Monitor and document production ticket status and any error messages and notify appropriate technical resources in a timely manner.
  • Document Service Desk calls, technical resolutions, and IT processes/procedures in the designated ITSM Tool.
  • Utilize appropriate steps within the Incident/Problem Management process.
  • Complete required documentation for IT processes/procedures in a timely manner.
  • Communicate with co-workers, team members, management, clients, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions from our customer Univar Solutions.
  • Demonstrate reliable and predictable attendance.
  • Other duties assigned to ensure overall departmental efficiency.

Other Duties
  • Work closely with IT Service Delivery team to ensure the successful delivery of IT Services.
  • Demonstrates open, effective communication and teamwork.
  • Customer focused and understand the importance of IT Operations being a customer-driven team.
  • Other duties as required either by the customer or SYNTAX.

CORE COMPETENCIES
Basic support knowledge of:
  • Microsoft Windows 10
  • Microsoft 365
  • Demonstrate an understanding of how the IT Service Desk works.
  • Customer Service focused
  • Strong Analytical and critical thinking capabilities
  • Attention to detail, deadline oriented
  • Ability to balance priorities and be an effective multitasker
  • Proactive, Self-Motivated, Team Player
  • Ability to communicate IT Technical terminology to non-technical team members.

Minimum Required Education & Experience
  • 1+ years' experience in IT customer support environment
  • Associates or Higher degree in Information Technology, or equivalent work experience
  • Experience with hardware and software knowledge.
  • Knowledge of Windows OS required. In depth knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint.
  • Recent and relevant certification strongly desired.

Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
  • Competitive, above-average compensation
  • Global tourist: With us, you can also work from abroad from time to time
  • Flexible working time models, home office
  • Attractive benefits, e.g. company pension scheme or various health offers
  • A modern environment in which the "you" is part of it
  • Open feedback culture, flat hierarchies and a motivated team
  • Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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