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Technical Support Associate Jobs in Altamonte Springs, FL

Batteries Plus

Retail Sales Associate - Ocoee, FL

Ocoee, FL · On-site

$13.25 - $15.25/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate - Ocoee, FL

Ocoee, FL · On-site

$13.25 - $15.25/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

LRA Insurance

Benefits Associate

Orlando, FL · On-site

$40K/yr

Position Overview We are seeking a motivated Entry-Level Insurance Associate to join our Orlando ... Technical Support: Assist agents and brokers in servicing accounts by managing documentation and ...

JSM & ASSOC LLC

PBB Subject Matter Expert

Apopka, FL · Remote

$85K/yr

The Passenger Boarding Bridge Subject Matter Expert (PBB SME) will provide expert-level technical support and knowledge for the design, installation, maintenance, and troubleshooting of passenger ...

MHI

Warranty PM Associate

Lake Mary, FL · On-site

Warranty Project Management Associate Company Overview At Mitsubishi Power, we're not just building ... Collaborate with technical, engineering, and project management teams to support warranty-related ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ... Relevant certifications (e.g., CompTIA N+, Microsoft Certified Administrator Associate) are a plus.

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical ... Relevant certifications (e.g., CompTIA N+, Microsoft Certified Administrator Associate) are a plus.

Tavistock US LLC

IT Support Specialist

Orlando, FL · On-site

The successful candidate will provide responsive, professional technical support to both internal ... Associate degree or equivalent experience; Bachelor's degree in Information Technology or related ...

Tavistock US

IT Support Specialist

Orlando, FL · On-site

The successful candidate will provide responsive, professional technical support to both internal ... Associate degree or equivalent experience; Bachelor's degree in Information Technology or related ...

Tavistock US

IT Support Specialist

Orlando, FL · On-site

The successful candidate will provide responsive, professional technical support to both internal ... Associate degree or equivalent experience; Bachelor's degree in Information Technology or related ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Altamonte Springs, FL

Technical Support Associate information

See Altamonte Springs, FL salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for technical support associate in Altamonte Springs, FL is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Altamonte Springs, FL?

The most popular types of Technical Support jobs in Altamonte Springs, FL are:

What job categories do people searching Technical Support Associate jobs in Altamonte Springs, FL look for?

The top searched job categories for Technical Support Associate jobs in Altamonte Springs, FL are:

What cities near Altamonte Springs, FL are hiring for Technical Support Associate jobs?

Cities near Altamonte Springs, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Service Desk Support Specialist (Intermediate/Senior)

Vets Hired

Orlando, FL

Full-time

Posted 9 days ago

Job description

Job Summary

The Service Desk Support Specialist (Intermediate/Senior) provides Tier II technical support for enterprise IT environments, ensuring reliable operation of mission-critical systems. The role is responsible for troubleshooting hardware, software, network, and user account issues while delivering exceptional customer service through multiple support channels. The position also supports desktop deployments, Microsoft enterprise technologies, Active Directory administration, and technical documentation.

Key Responsibilities
  • Provide Tier II service desk support via email, Microsoft Teams, telephone, and walk-in support.
  • Receive, document, prioritize, track, and resolve service requests and trouble tickets.
  • Route support tickets to appropriate technical teams and monitor progress through resolution.
  • Troubleshoot hardware, software, network connectivity, and user account issues.
  • Support Active Directory account management and access requests.
  • Install, configure, deploy, relocate, and maintain desktop computers, laptops, peripherals, and mobile devices.
  • Support Microsoft Windows 10/11, Microsoft Office 365, Microsoft Teams, OneDrive, SharePoint, Active Directory, and related enterprise applications.
  • Install software, updates, security patches, and system configurations.
  • Perform workstation backup, restoration, refresh, and relocation activities.
  • Develop and maintain technical documentation, SOPs, and knowledge base articles.
  • Deliver technical training and knowledge-sharing sessions.
  • Provide VIP user support and maintain high customer service standards.
  • Collaborate with systems, network, and cybersecurity teams to resolve technical issues.
Required Qualifications
  • U.S. Citizenship with an active DoD Secret Clearance.
  • Minimum 4 years of experience supporting enterprise IT environments in a Help Desk or Service Desk role.
  • DoD 8570/8140 IAT Level II Certification (CompTIA Security+ or equivalent).
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
  • Experience supporting Microsoft operating systems, Office 365, and enterprise desktop environments.
  • Strong troubleshooting, communication, and customer service skills.
Preferred Qualifications
  • Experience supporting enterprise Microsoft technologies.
  • Knowledge of Active Directory administration.
  • Experience with desktop deployment, imaging, and workstation lifecycle management.
  • Experience working in secure government or enterprise IT environments.
  • Strong documentation and technical communication abilities.
Employment Type
  • Full-Time
Work Environment
  • On-site