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Technical Support Associate Jobs in Akron, OH (NOW HIRING)

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

ark data centers

IT Support Specialist - Nights

Akron, OH · On-site

$37K - $50K/yr

Associate degree in Computer Science, Information Systems or related field, or equivalent work experience * One + year experience in customer service role providing technical support * ITIL v3 or v4 ...

TEKsystems

Pc Technician Support

Brook Park, OH · On-site

$17.50/hr

Escalate technical or other issues to your immediate supervisor. * Participate in internal ... The Configuration Center Technician Associate will consistently follow documented processes to ...

Involta, LLC

IT Support Specialist - Nights

Akron, OH · On-site

$37K - $50K/yr

Associate degree in Computer Science, Information Systems or related field, or equivalent work experience * One + year experience in customer service role providing technical support * ITIL v3 or v4 ...

TEKsystems

Pc Technician Support

Brook Park, OH

$17.50/hr

While existing technical certifications are preferred, they are not required. The individual will ... The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying ...

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

DYOPATH

Desktop Support Analyst II

Cleveland, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents. * Perform updates, including:

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Akron, OH is $23.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.29 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Akron, OH?

The most popular types of Technical Support jobs in Akron, OH are:

What are popular job titles related to Technical Support Associate jobs in Akron, OH?

For Technical Support Associate jobs in Akron, OH, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Akron, OH look for?

The top searched job categories for Technical Support Associate jobs in Akron, OH are:

What cities near Akron, OH are hiring for Technical Support Associate jobs?

Cities near Akron, OH with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Sales Associate (Sealants)

Tremco CPG Inc.

Beachwood, OH • On-site

$60K - $65K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Tremco CPG rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Tremco Construction Products Group (CPG) unites industry-leading building envelope solutions, manufacturers, service providers, and trusted brands including Tremco, Nudura, Dryvit, Willseal, Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada to deliver comprehensive, integrated building systems. With operations spanning North American, Europe, Asia-Pacific, India, and Latin America, Tremco CPG has a global presence supported by regional businesses and distributors who understand local market needs for commercial, industrial, and residential construction and restoration projects.

GENERAL PURPOSE OF THE JOB:

The Sales Associate is an introductory sales role in which the associate is partnered with an experienced Sales Professional who will assist in ensuring comprehensive and hands-on training. The Sales Associate will prospect new accounts, manage existing customers, and travel throughout their assigned local territory.

You must live in and be available to travel within the assigned territory of Albuquerque, New Mexico.

4th ANNUAL ASSOCIATE PROGRAM:

Anticipated to start between June 1st and August 1st, the Sales Associates or Field Technical Associates will learn, train, and grow side by side with the other members of the current and previous years' program cohorts. Starting salaries for associates are estimated to be between $60,000.00 and $65,000.00 with up to a 15% bonus potential. Each associate will be assigned a mentor and have multiple opportunities to shadow experienced sales and field representatives within the assigned territory. Following the two-year program, graduates will be promoted and assigned their own territory, responsibilities, sales targets, and bonus opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prospect new accounts.

  • Learn basic product features and benefits and deliver this message to prospective users.

  • Provide a demonstration of our products.

  • Offer basic technical support of named product sets.

  • Visit job sites to support installations and build your knowledge.

  • Manage select dealer and end user relationships.

  • Hold distributor demonstration events.

  • Manage activities through salesforce.com.

EDUCATION:

  • Associate degree or equivalent from a two-year college or technical school required.

  • Bachelor's degree in a related field preferred.

EXPERIENCE:

  • One to two years' sales or construction experience and/or training.

  • In place of experience, a bachelor's degree will be considered.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

  • Good communication skills.

  • Strong Interpersonal skills.

  • Must have a valid driver's license.

  • Practical computer application literacy (including Microsoft Office Suite, SF.Com, and learn internal business systems).

  • Self-motivated, goal-oriented, and great organizational skills.

  • Highly confident, strong work ethic, and high degree of energy.

  • Desire to progress in a full-time Technical Sales role in our organization.

PHYSICAL DEMANDS:

  • Travel throughout assigned territory as needed.

BENEFITS AND COMPENSATION:

  • The salary range for applicants in this position generally ranges between $60,000.00 and $65,000.00. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

  • The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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