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Technical Support Associate Jobs in Akron, OH (NOW HIRING)

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco CPG Inc.

Sales Associate (Sealants)

Beachwood, OH · On-site

$60K - $65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Akron, OH

Technical Support Associate information

See Akron, OH salary details

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Akron, OH is $23.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.29 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Akron, OH?

The most popular types of Technical Support jobs in Akron, OH are:

What are popular job titles related to Technical Support Associate jobs in Akron, OH?

For Technical Support Associate jobs in Akron, OH, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Akron, OH look for?

The top searched job categories for Technical Support Associate jobs in Akron, OH are:

What cities near Akron, OH are hiring for Technical Support Associate jobs?

Cities near Akron, OH with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Support Specialist

CSM COMPANIES INC GROUP

Richfield, OH • On-site

Full-time

Re-posted 4 days ago

Job description

CSM Kenworth in Richfield is looking for a talented individual to join our team as an IT Support Specialist! Main responsibilities will include responding to employee technical support requests and providing support to the network and server security systems. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!
Responsibilities:
  • Build, upgrade, and configure desktop/laptop devices
  • Assist with the management of hardware devices and phone system
  • Daily help desk administration
  • Desk side and field phone, computer, printer, network and Wi-Fi support
  • General IT support for users of various technical backgrounds, both local and remote
  • Troubleshoot reported technology problems
  • Participation in remote support of Enterprise-wide help desk reported issues and incidents
  • Regional branch visits and support

Primary Duties:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Set up equipment for employee use, performing or ensuring proper installations of cables, operating system and appropriate software
  • Install and perform minor repairs to hardware, software, or peripheral equipment
  • Maintain helpdesk and Project Management records of daily communication transactions, problems and remedial actions taken or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Escalate major hardware or software problems or defective products to tier 2 support (technicians or Help Desk Manager) or tier 3 (vendors) for service
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Install and troubleshoot Windows computers
  • Assist with patching all computer systems and related devices
  • Provide Enterprise-wide remote support for helpdesk-reported issues and incidents
  • Regular regional branch visits for field support as needed - travel up to 25%
  • Participate in IT on-call rotation, providing support off-hours and weekends as needed
  • Other duties as assigned

Requirements:
  • Associate's Degree in any field, Information Technology, or other IT-related field is a plus
  • At least one year in a professional help desk, IT Support or similar role
  • Strong communication skills
  • Ability to work effectively in a team environment
  • Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and set up systems
  • Must possess strong listening, critical thinking, and time management skills
  • Must have strong customer service skills and an ability to establish strong working relationships
  • Knowledge of phone systems, operating systems, networking, Wi-Fi, Microsoft and Cloud technologies, and related IT tools and systems

Apply