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Technical Support Associate Jobs in Wyoming (NOW HIRING)

safariland

Manufacturing Engineer

Casper, WY · On-site

$70K - $91K/yr

The Manufacturing Engineer provides technical support to manufacturing operations by implementing ... Qualifications: * Associate's degree in engineering, or related field; Bachelor's degree in ...

safariland

Manufacturing Engineer

Casper, WY · On-site

$70K - $91K/yr

The Manufacturing Engineer provides technical support to manufacturing operations by implementing ... Qualifications: * Associate's degree in engineering, or related field; Bachelor's degree in ...

Johnstone Supply LLC

Counter Sales Associate I

Casper, WY · On-site

$15.50 - $19.50/hr

Responsibilities The Counter Sales Associate fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team ...

Tallgrass

Specialist-Automation & Controls, Sr.

Douglas, WY · On-site

$76K - $101K/yr

Provide technical leadership and support to gas processing plant and compression operations ... Associate's degree from an accredited institution in a technical field. * A minimum of eight years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Wyoming

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Wyoming is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.43 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Wyoming?

The most popular types of Technical Support jobs in Wyoming are:

What are popular job titles related to Technical Support Associate jobs in Wyoming?

For Technical Support Associate jobs in Wyoming, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Wyoming look for?

The top searched job categories for Technical Support Associate jobs in Wyoming are:

What cities in Wyoming are hiring for Technical Support Associate jobs?

Cities in Wyoming with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Wyoming as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,371 per year, or $23.7 per hour.

Information Technology Audio Visual Specialist

CITY OF CHEYENNE

Cheyenne, WY • On-site

$51K - $71K/yr

Full-time

Posted 27 days ago

City Of Cheyenne rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

486th of 855 rated public administrative organizations

Job description

Audio Visual Specialist

JOB TITLE:                 Information Technology Audio Visual Specialist

CLASSIFICATION:    Non-Exempt

DEPARTMENT:        Information Technology

SUPERVISOR:          IT Manager/ IT Administrator

SALARY:                    $51,025 to $71,435 Annually

GENERAL JOB DESCRIPTION                                                                                                  

The Information Technology Specialist – Audio Visual (AV) & Helpdesk Support is responsible for providing technical support for end users while managing and maintaining the City’s audio-visual systems. This role ensures reliable operation of IT infrastructure, conference room technology, presentation systems, and end-user devices. The ideal candidate combines strong customer service skills with hands-on AV and IT troubleshooting experience.

PRIMARY DUTIES AND RESPONSIBILITIES                                                                              

Helpdesk & End-User Support

  • Serve as first and second-level support for hardware, software, and audio/visual related issues.
  • Respond to helpdesk tickets in a timely and professional manner.
  • Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts in Active Directory, Microsoft 365, or similar platforms.
  • Provide onboarding and offboarding technical support for employees.
  • Document issues, resolutions, and procedures in ticketing systems and knowledge bases.

Audio Visual (AV) Support

  • Install, configure, and maintain conference room AV systems (projectors, displays, video conferencing equipment, microphones, speakers, control systems).
  • Support video conferencing platforms such as Microsoft Teams, Zoom, and WebEx.
  • Troubleshoot connectivity and signal flow issues related to AV equipment.
  • Coordinate and provide technical support for meetings, events, and presentations as well as routine maintenance and testing of AV systems.
  • Work with vendors for installation, upgrades, and repairs as needed.
  • Assist in planning and designing AV solutions for new or renovated spaces.

SECONDARY DUTIES AND RESPONSIBILITIES                                                                                                               

  •   Perform related duties and responsibilities as required.

KNOWLEDGE, SKILLS AND ABILITIES                                                                            

  • Strong knowledge of Windows, Android, macOS/iOS environments.
  • Familiarity with networking fundamentals (TCP/IP, DHCP, DNS).
  • Experience with Active Directory and user account management.
  • Knowledge of structured cabling and AV signal types (HDMI, DisplayPort, SDI, etc.).
  • Experience with AV control systems (e.g., Crestron, Extron, AMX) preferred.
  • Understanding of video conferencing hardware and software platforms.
  • Basic knowledge of cybersecurity best practices.
  • Strong troubleshooting and analytical skills.
  • Excellent customer service and communication abilities.
  • Ability to prioritize and manage multiple tasks.
  • Detail-oriented with strong documentation skills.
  • Ability to work independently and as part of a team.

QUALIFICATIONS FOR THE JOB                                                                               

Required:

  • Associate’s Degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
  • 2+ years of IT helpdesk experience.
  • 1+ year of hands-on AV systems support experience.
  • Equivalent combination of education and experience may be considered.

Preferred:

  • CompTIA A+ or Network+
  • AVIXA CTS (Certified Technology Specialist)
  • Microsoft 365 or similar certifications

PHYSICAL REQUIREMENTS                                                                                         

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time and lifting to 50 pounds. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.

Working Environment:

Office environment with occasional after-hours support for events or urgent issues. May require travel between company locations. Ability to climb ladders and work in ceilings or equipment racks when necessary.

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