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Technical Support Associate Jobs in Arkansas (NOW HIRING)

Uofl

$66K/yr

The Associate Director, Financial Aid, within the University of Louisville School of Nursing ... Technical Support and Liaison * Assist students in troubleshooting financial aid software and ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Arkansas is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.88 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Arkansas?

The most popular types of Technical Support jobs in Arkansas are:

What are popular job titles related to Technical Support Associate jobs in Arkansas?

For Technical Support Associate jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Arkansas look for?

The top searched job categories for Technical Support Associate jobs in Arkansas are:

What cities in Arkansas are hiring for Technical Support Associate jobs?

Cities in Arkansas with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

(USA) Principal, Technical Program Manager

Walmart

Gravette, AR • On-site

$110K - $220K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,580 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary... What you'll do...

Role Summary

The Principal, Technical Program Manager leads the planning and execution of complex, large-scale technical programs involving multiple teams and cross-functional dependencies. This role requires deep expertise in program and risk management, technical design, and stakeholder engagement to ensure the successful delivery of scalable, high-quality solutions. The position demands proactive communication, strategic problem-solving, and a continuous improvement mindset to optimize workflows and drive operational excellence.

The ideal candidate will independently lead cross-functional initiatives, align teams around shared objectives, and mentor others while maintaining a strong focus on achieving business goals and advancing technology strategies in a dynamic, fast-paced environment.

About the Team

Our team enhances the associate experience at Walmart by delivering seamless, reliable, and AI-powered technology solutions. We lead strategy, portfolio management, operational excellence, and program delivery across products that improve productivity, collaboration, campus experiences, data and AI foundations, and technology operations.

By aligning technology investments with business priorities, we reduce friction in associates' daily work and drive measurable business outcomes. The team leverages strong expertise in program and project management, risk management, stakeholder management, and technical design to ensure the successful execution and continuous improvement of complex initiatives that support Walmart's operational goals.

What You'll Do

  • Define program goals, stage gates, critical delivery paths, milestones, and key deliverables for large-scale technical initiatives with multiple dependencies.
  • Secure stakeholder commitments on program scope, delivery timelines, and resource allocation while effectively managing cross-functional dependencies.
  • Translate product requirements into scalable technical solutions, system architectures, and implementation plans.
  • Identify risks early, develop mitigation strategies, and proactively manage issues to ensure successful program delivery.
  • Drive continuous improvement by implementing frameworks, best practices, and automation techniques that enhance program execution and operational efficiency.
  • Communicate program progress, risks, dependencies, and business impacts clearly to stakeholders and leadership.
  • Mentor and guide team members on program management, technical execution, and delivery best practices.

What You'll Bring

  • Extensive experience in technical program and project management, including risk management and stakeholder management across complex, cross-functional initiatives.
  • Proven ability to define, manage, and execute end-to-end program plans while effectively balancing dependencies, timelines, resources, and business priorities.
  • Strong technical acumen with experience translating product requirements into scalable system and platform designs, including knowledge of cloud infrastructure and software development lifecycle practices.
  • Experience driving operational excellence through monitoring, incident management, process optimization, and automation frameworks.
  • Exceptional communication and influencing skills, with the ability to align stakeholders and deliver concise, data-driven updates to leadership.
  • Strong analytical and problem-solving skills, with a demonstrated ability to identify systemic issues and implement sustainable process improvements.


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 6 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 8 years’ experience in engineering, engineering program management, technical program management, product management, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 4 years’ experience in product design., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 805 Se Moberly Ln., Bentonville, AR 72712, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

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Benefits

Hours and flexibility

Workplace

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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