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Technical Support Associate Jobs in Arkansas (NOW HIRING)

Olsson

Technical Expert - Airports

Fayetteville, AR · On-site

May serve as a discipline quality leader to support discipline efforts to implement, educate, and ... In lieu of a bachelor's degree, an associate degree with equivalent experience is required. * A ...

ABB

Sales Support Specialist - Western Team

Fort Smith, AR · On-site

$22 - $29.75/hr

The Sales Support Specialist will support business growth through technical support to customers ... Associate's or Bachelor's Degree with NEMA or electrical motor product background - Preferred

ABB

Sales Support Specialist - Western Team

Fort Smith, AR · On-site

$21.75 - $29.50/hr

The Sales Support Specialist will support business growth through technical support to customers ... Associate's or Bachelor's Degree with NEMA or electrical motor product background - Preferred

Uofl

$66K/yr

The Associate Director, Financial Aid, within the University of Louisville School of Nursing ... Technical Support and Liaison * Assist students in troubleshooting financial aid software and ...

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Technical Support Associate information

See Arkansas salary details

$9

$20

$47

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Arkansas is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Arkansas? The most popular types of Technical Support jobs in Arkansas are:
What are popular job titles related to Technical Support Associate jobs in Arkansas? For Technical Support Associate jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Arkansas look for? The top searched job categories for Technical Support Associate jobs in Arkansas are:
What cities in Arkansas are hiring for Technical Support Associate jobs? Cities in Arkansas with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Sales Representative

Moonshot

Lewisville, AR

Full-time

Re-posted 6 days ago

Job description

Overview

Join our high-growth team as a Technical Sales Representative, leveraging your technical expertise to design, specify, and propose advanced solutions for leading clients. This role is ideal for early-career engineers with a strong technical foundation who are eager to transition from engineering into a dynamic, client-facing sales environment.

Key Responsibilities

  1. Technical Solution Design: Develop system layouts and configurations for UL508A control panels, UL891 switchboards, UL67 panelboards, ATSs, UPSs, MV switchboards, and pad-mount transformers with minimal oversight, utilizing your engineering background to deliver innovative solutions
  2. Value Engineering: Propose alternative solutions to optimize cost, performance, and lead times, ensuring client satisfaction and project success
  3. Quoting and Documentation: Lead the quoting process for large-scale or customized projects, ensuring accuracy, compliance, and timely delivery of documentation
  4. Client Engagement: Act as a key technical advisor to clients by reviewing technical project documents, delivering product and company background presentations, offering recommendations based on project specifications and industry challenges, and attending trade shows and site visits to educate clients about company offerings
  5. Project Management: On a case by case basis, own customer projects by coordinating technical scope, changes, and lead times expectations to the client. Ensure a seamless customer experience by proactively identifying risks, addressing concerns, and aligning internal teams to deliver on customer commitments
  6. Collaboration: Work closely with business development, engineering, production, and senior leadership to support new product lines, target emerging industries, and drive market expansion initiatives
  7. Continuous Improvement: Participate in the enhancement of sales tools, processes, and training programs, contributing feedback and innovative ideas to improve team performance

Qualifications

  • Associate's Degree or relevant field experience
  • 2+ years of prior sales experience is a plus but not required
  • Strong technical aptitude and the ability to learn and explain complex products to diverse audiences
  • Excellent communication, presentation, and interpersonal skills
  • Detail-oriented with a commitment to delivering thorough and accurate proposals and documentation
  • Self-motivated, collaborative, and eager to grow in a high-performance sales environment
  • Experience with Microsoft Office suite of products

Why Moonshot?

  • Career Growth: Accelerate your career in a high-growth company with clear advancement opportunities and access to ongoing professional development with a forerunner in the AI/Datacenter build space
  • Mentorship and Training: Receive hands-on sales training and mentorship from experienced professionals as you transition from engineering to sales
  • Innovative Culture: Be part of a collaborative, forward-thinking team that values new ideas and supports your professional journey

Apply