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Technical Support Assistant Jobs in Stevenson Ranch, CA

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ... Identify common customer pain points and proactively recommend product improvements * Assist ...

Topanga

Tech Support Specialist

Los Angeles, CA · On-site

$35 - $45/hr

Who you are You are a technical support specialist that is comfortable troubleshooting both ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Topanga

Tech Support Manager

Los Angeles, CA

$75K - $85K/yr

Who you are You are a technical support specialist that is comfortable troubleshooting both ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Topanga

Tech Support Specialist

Los Angeles, CA

$35 - $45/hr

Who you are You are a technical support specialist that is comfortable troubleshooting both ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Topanga

Tech Support Manager

Los Angeles, CA · On-site

$75K - $85K/yr

Who you are You are a technical support specialist that is comfortable troubleshooting both ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

HUB

Technical Assistant

Burbank, CA · On-site

$23 - $25/hr

Interest or knowledge with Personal lines support. Qualifications: * One year of wholesale ... Technical Assistant experience or three years of general insurance experience Work Location

HUB

Technical Assistant

Burbank, CA · On-site

$23 - $25/hr

Interest or knowledge with Personal lines support. Qualifications: * One year of wholesale ... Technical Assistant experience or three years of general insurance experience Work Location:

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Support identity and access management. * Assist with incident response and security monitoring.

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Stevenson Ranch, CA

Technical Support Assistant information

See Stevenson Ranch, CA salary details

$15

$24

$49

How much do technical support assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for technical support assistant in Stevenson Ranch, CA is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.84 per hour, depending on experience, location, and employer.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What are the key skills and qualifications needed to thrive as a Technical Support Assistant, and why are they important?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges Technical Support Assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support agents. Technical Support Assistants still play a vital role in resolving complex issues, offering personalized assistance, and managing escalations that require critical thinking and empathy. Skills in troubleshooting, customer service, and familiarity with AI tools are valuable in this evolving field.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

Is helpdesk a good entry level IT job?

A helpdesk role as a Technical Support Assistant is generally considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical tools like ticketing systems. It offers opportunities to develop communication skills and gain knowledge of hardware, software, and network issues, which can lead to advanced IT positions.

What is the highest salary for tech support?

The highest salaries for technical support assistants can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles. Top earners often work in large corporations, provide enterprise-level support, or have extensive experience and technical expertise.
What cities near Stevenson Ranch, CA are hiring for Technical Support Assistant jobs? Cities near Stevenson Ranch, CA with the most Technical Support Assistant job openings:

Technical Customer Support Specialist

Zoo

Los Angeles, CA • On-site, Remote

$60K - $80K/yr

Full-time

Posted 29 days ago

Job description

About Us
Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021.
About You
We're looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you'll thrive on our team if you're:
  • Curious at your core, with an eagerness to learn and do things differently
  • Customer-focused, always thinking about ways to improve the user experience
  • Able to operate autonomously and work asynchronously, while also being an effective team player

About The Role
We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.
What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

The salary range for this role is provided below. The final offer will depend on multiple factors including candidate experience, skills, expertise, and market data. Compensation may vary by geography. In addition to salary, we offer competitive equity as well as a full benefits package which may vary by geography as well.
Salary Range
$60,000-$80,000 USD
Zoo is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Zoo team is made up of incredibly talented and unique individuals from across the globe. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Veteran status, age, or any other trait that unfairly targets a group of people. We encourage everyone interested in our mission to apply!

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