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Technical Support Assistant Jobs in Riverside, CA

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Install, configure, and maintain desktop software and business applications. * Assist with ... Document support requests, resolutions, and technical procedures within the ticketing system.

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Install, configure, and maintain desktop software and business applications. * Assist with ... Document support requests, resolutions, and technical procedures within the ticketing system.

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... and assist in problem solving * Test product, compile data, perform data analysis and prepare ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... and assist in problem solving * Test product, compile data, perform data analysis and prepare ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... and assist in problem solving * Test product, compile data, perform data analysis and prepare ...

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Riverside, CA

Technical Support Assistant information

See Riverside, CA salary details

$16

$25

$50

How much do technical support assistant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for technical support assistant in Riverside, CA is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $28.61 per hour, depending on experience, location, and employer.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What are the key skills and qualifications needed to thrive as a Technical Support Assistant, and why are they important?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges Technical Support Assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support agents. Technical Support Assistants still play a vital role in resolving complex issues, offering personalized assistance, and managing escalations that require critical thinking and empathy. Skills in troubleshooting, customer service, and familiarity with AI tools are valuable in this evolving field.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

Is helpdesk a good entry level IT job?

A helpdesk role as a Technical Support Assistant is generally considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical tools like ticketing systems. It offers opportunities to develop communication skills and gain knowledge of hardware, software, and network issues, which can lead to advanced IT positions.

What is the highest salary for tech support?

The highest salaries for technical support assistants can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles. Top earners often work in large corporations, provide enterprise-level support, or have extensive experience and technical expertise.
What are the most commonly searched types of Technical Support jobs in Riverside, CA? The most popular types of Technical Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Assistant jobs? Cities near Riverside, CA with the most Technical Support Assistant job openings:
Technical Support Specialist

Technical Support Specialist

MetroSys

Irvine, CA • On-site

$20 - $30/hr

Other

Posted 16 days ago

Job description

Position Overview

MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role provides both onsite and remote support for end users, ensuring the stability, security, and performance of the company's IT environment.

The ideal candidate has strong troubleshooting skills, enjoys working directly with end users, and has experience supporting Microsoft 365, Windows workstations, and general office technology. This role is well suited for someone looking to broaden their infrastructure knowledge while supporting a modern business environment.

Key Responsibilities
  • Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing environments.
  • Troubleshoot and resolve issues involving:
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Windows 10/11 workstations
    • Desktop and laptop hardware
    • Printers, peripherals, and mobile devices
    • Basic network connectivity
  • Provision and deploy new user workstations and equipment.
  • Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management.
  • Install, configure, and maintain desktop software and business applications.
  • Assist with onboarding and offboarding activities, including equipment setup and user provisioning.
  • Maintain IT inventory and asset records.
  • Document support requests, resolutions, and technical procedures within the ticketing system.
  • Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.
  • Provide excellent customer service while supporting employees across multiple departments.
Required Qualifications
  • 2–5 years of experience in Help Desk, Desktop Support, or Technical Support roles.
  • Strong experience supporting:
    • Microsoft 365
    • Windows 10/11
    • Microsoft Office applications
    • Desktop and laptop hardware
  • Basic understanding of:
    • Microsoft Entra ID (Azure AD)
    • Active Directory
    • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience using ticketing systems to manage incidents and service requests.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
Preferred Qualifications
  • Experience supporting small to mid-sized manufacturing environments.
  • Familiarity with Microsoft Intune or endpoint management solutions.
  • Experience with Microsoft Teams administration.
  • CompTIA A+, Network+, or Microsoft certifications.
  • Exposure to VMware or virtualization technologies is a plus.

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