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Technical Support Assistant Jobs in Edmond, OK (NOW HIRING)

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VFD Technical Support Specialist

OK · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... warranty evaluations. * Assist customers with drive programming, parameter configuration ...

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Edmond, OK

Technical Support Assistant information

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$13

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$43

How much do technical support assistant jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support assistant in Edmond, OK is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What is entry-level technical support assistant?

An entry-level technical support assistant is a beginner position that involves helping users troubleshoot hardware and software issues, often using basic diagnostic tools. It typically requires good communication skills, basic technical knowledge, and may involve working in a help desk or support center environment. Certifications like CompTIA A+ can be beneficial for this role.

What are the most commonly searched types of Technical Support jobs in Edmond, OK?

The most popular types of Technical Support jobs in Edmond, OK are:

What cities near Edmond, OK are hiring for Technical Support Assistant jobs?

Cities near Edmond, OK with the most Technical Support Assistant job openings:

Technical Support Supervisor

Oklahoma City, OK • On-site

Dobson Fiber
Internet and IT • 201 - 500 employees
Learn more about Dobson Fiberexternal

Full-time

Re-posted 22 days ago

Job description

The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures service level objectives, quality standards, and performance metrics are consistently met while fostering a positive, high-performing team environment. The supervisor is responsible for coaching employees, resolving escalated customer issues, monitoring operational performance, and driving continuous improvement initiatives. The ideal candidate is an experienced leader who combines strong people-management skills with technical knowledge of ISP services. They are passionate about developing employees, improving customer experiences, and using data to drive operations excellence. This individual thrives in a a fast-paced environment and is committed to delivering exceptional support while achieving organizational goals. 

Key Responsibilities


Team Leadership

  • Supervise, coach, and develop a team of Technical Support Representatives. 
  • Conduct regular one-on-one meetings, coaching sessions, and performance evaluations. 
  • Monitor employee performance and provide timely feedback to improve productivity and customer experience. 
  • Create a positive, accountable, and customer-focused work environment. 
  • Assist with hiring, onboarding, training, and employee development.

Operations Management

  • Monitor real-time call center performance, including service levels, queue management, and staffing needs. 
  • Ensure adherence to schedules, attendance policies, and productivity expectations. 
  • Coordinate with Workforce Management to maintain adequate staffing levels. 
  • Analyze operational metrics and implement action plans to improve performance.

Customer Experience

  • Handle complex customer escalations and complaints professionally and efficiently. 
  • Ensure representatives deliver exceptional customer service while accurately troubleshooting internet, voice, and Wi-Fi issues. 
  • Promote first-call resolution and customer satisfaction. 
  • Identify trends impacting customer experience and recommend process improvements.

 Quality Assurance

  • Review customer interactions for quality, compliance, and technical accuracy. 
  • Provide coaching based on quality evaluations. 
  • Ensure adherence to company policies, procedures, and regulatory requirements. 
  • Support continuous improvement initiatives to enhance service delivery.

Technical Support Oversight

  • Maintain working knowledge of ISP technologies including: 
    • Fiber-to-the-Home (FTTH) 
    • GPON/XGS-PON networks 
    • Residential Wi-Fi 
    • Routers and networking 
    • VoIP services 
  • Assist agents with advanced troubleshooting and technical guidance. 

Required Qualifications

  • 3+ years of customer service or technical support experience. 
  • 1–3 years of leadership or supervisory experience in a call center environment. 
  • Strong understanding of broadband internet technologies and networking fundamentals. 
  • Experience using CRM, ticketing systems, and call center platforms. 
  • Excellent verbal and written communication skills. 
  • Strong problem-solving, organizational, and conflict-resolution abilities. 
  • Ability to lead in a fast-paced, metrics-driven environment.

Preferred Qualifications

  • Previous experience in the telecommunications or ISP industry. 
  • Experience with fiber internet services. 
  • Knowledge of workforce management and quality monitoring systems. 
  • Experience with Service Now, CHR Omnia 360, Calix, and Nokia.
  • ITIL, CompTIA Network+, or similar technical certifications are a plus.

Key Competencies

  • Leadership 
  • Coaching & Employee Development 
  • Customer Focus 
  • Technical Troubleshooting 
  • Performance Management 
  • Conflict Resolution 
  • Time Management 
  • Analytical Thinking 
  • Adaptability 
  • Continuous Improvement

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.



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