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Technical Support Assistant Jobs in Guam (NOW HIRING)

Colorado State University

Archaeologist

Santa Rita, GU · On-site

We provide technical support, conduct applied research, and offer career development and learning ... Curation (20%) : Assist with curation tasks for JRM and other stakeholders on island. * Cultural ...

Quantum Sky

911 Systems Trainer

Hagatna, GU · On-site

$70K - $85K/yr

... technical staff. * Work closely with cross-functional teams to support project related tasks and ... * Assist learners during go-live phases and troubleshoot basic operational issues. * Gather ...

Quantum Sky

911 Systems Trainer

Hagatna, GU

$70K - $85K/yr

... technical staff. * Work closely with cross-functional teams to support project related tasks and ... * Assist learners during go-live phases and troubleshoot basic operational issues. * Gather ...

The Salvation Army

GU · On-site

$12/hr

Supports and works with Disaster Response Programs and directed by the Director of Emergency ... Ability to communicate effectively, orally and in writing SKILLS/TECHNICAL KNOWLEDGE: * High school ...

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Technical Support Assistant information

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What is entry-level technical support assistant?

An entry-level technical support assistant is a beginner position that involves helping users troubleshoot hardware and software issues, often using basic diagnostic tools. It typically requires good communication skills, basic technical knowledge, and may involve working in a help desk or support center environment. Certifications like CompTIA A+ can be beneficial for this role.

What are the most commonly searched types of Technical Support jobs in Guam?

The most popular types of Technical Support jobs in Guam are:

DoD Technical Support Specialist

GU

Aalis Management Consulting
Business Management Consulting • 1 - 10 employees
Learn more about Aalis Management Consultingexternal

Full-time

Posted 20 days ago

Job description

Aalis Management Consulting is an 8(a) certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation, commitment, candor, teamwork, and dependability. Our team delivers stakeholder-focused support in the areas of Acquisition & Procurement Support, (IT) Financial Management, Program Management, and Logistics & Supply Chain Support. Visit us at www.aalismc.com

Proposal: Contingent Upon Award

Title: Technical Support Specialist
Client: Federal Agency
Location: Onsite - Marianas, Guam
Clearance: Tier 3 (T3) or Secret
Security Clearance Statement: This position requires a government security clearance; the applicant must be a U.S. Citizen for consideration.
Number of Position(s): 1
Work Schedule: 8 am – 5 pm
Work Day: Monday – Friday


Position Summary


Aalis Management Consulting is seeking an experienced IT Technical Support Specialist to provide Tier 1 and Tier 2 technical support to the DoD Facilities Engineering Systems Command. The selected candidate will support end users, enterprise IT systems, hardware, software, mobile devices, telecommunications, IT asset management, technical documentation, and daily IT operations. The position
requires hands-on support at the DoD facilities in Guam. 

Required Qualifications

  • Experience using enterprise helpdesk or ticket-management systems.
  • Experience supporting Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and
    Teams.
  • Strong written and verbal English communication skills.
  • Ability to work effectively with Government civilian, military, technical, and management personnel.
  • Ability to perform the physical requirements of the position, including lifting and moving IT equipment
    up to 25 pounds.

Preferred Qualifications

  • 3+ years of IT helpdesk, desktop support, technical support, or IT asset-management experience.
  • Previous DoD, Navy, Marine Corps, Air Force, or federal IT support experience.
  • Previous experience working on a military installation.
  • Mobile Device Management experience.
  • IT hardware inventory and asset lifecycle management experience.
  • Experience maintaining custody/property records.
  • VoIP or telecommunications-support experience.
  • Experience developing SOPs, job aids, user guides, and technical communications.
  • Experience working against ticket-resolution SLAs or service-performance metrics.

Key Responsibilities

  • Receive, document, prioritize, troubleshoot, and resolve Tier 1 and Tier 2 support requests.
  • Troubleshoot workstations, peripherals, software, connectivity, and user-access issues.
  • Install, configure, and upgrade operating systems, applications, and computer peripherals.
  • Support mobile-device provisioning, configuration, security, troubleshooting, and maintenance.
  • Maintain IT hardware inventory and lifecycle records.
  • Support equipment deployment, movement, custody documentation, and disposal coordination.
  • Coordinate telecommunications and VoIP service requests.
  • Maintain telephone and telecommunications records.
  • Assist users and serve as a liaison between customers and IT support organizations.
  • Develop and maintain SOPs, user guides, technical documentation, and user communications.
  • Support routine IT administrative reporting and record keeping.

Aalis Management Consulting is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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