Technical Support Analyst Remote Jobs in Canton, MI

Why join EMAG?

We know that a company can only be as good as its employees. The EMAG Group offers employees ideal opportunities to hone their talents, take on challenging tasks, develop their specific interests and skills, and to undertake personalized development programs within an international company. Here at EMAG LLC, we also offer a rich benefits package, including a healthy 401k match and a $0 employee premium on our medical, dental and vision coverage plans.

Position Summary

The Technical Sales Engineer supports the Technical Sales Manager and the broader Sales organization by providing technical expertise, developing customer-focused manufacturing solutions, and preparing accurate, competitive quotations. This role acts as a key technical interface between customers, Sales, Engineering, and Operations, ensuring that customer requirements are clearly understood and translated into feasible, cost-effective solutions.

The Technical Sales Engineer participates in customer meetings, evaluates manufacturing processes, develops system layouts and concepts, and collaborates with suppliers and internal teams to deliver high-quality proposals. This position requires strong analytical skills, technical acumen, and the ability to communicate complex concepts clearly.

Key Responsibilities / Essential Functions

(including but not limited to)

Technical Solution Development

• Analyze customer RFQs, technical specifications, and process requirements to determine suitable manufacturing solutions.
• Develop conceptual process flows, system layouts, equipment selections, and preliminary simulations.
• Identify risks, feasibility concerns, and optimization opportunities in proposed solutions.
• Ensure all proposed solutions meet customer requirements, engineering standards, and internal business goals.

Quotation & Cost Analysis

• Prepare complete technical sales quotations under the guidance of the Technical Sales Manager.
• Create cost sheets, evaluate manufacturing cost structures, and determine pricing inputs.
• Coordinate with suppliers to obtain cost details, validate feasibility, and confirm lead times.
• Ensure all quotations are technically accurate, competitive, and aligned with profitability targets.

Customer & Internal Collaboration

• Support the Technical Sales Manager in customer presentations, technical discussions, and onsite or remote meetings.
• Communicate effectively with Sales, Engineering, and Operations to clarify requirements, gather inputs, and support project feasibility discussions.
• Participate in cross-functional reviews for solution development, cost validation, and risk assessment.
• Assist in developing technical documentation, proposal packages, and customer-facing materials.

Technical Expertise

• Apply knowledge of machining processes such as turning, grinding, gear hobbing, gear grinding, ECM/PECM, laser processing, robotics, and automation.
• Interpret engineering drawings and specifications to identify process steps, tolerances, and critical features.
• Stay informed of emerging technologies, supplier capabilities, and competitive trends.
• Support internal initiatives to improve tools, processes, and documentation within the Technical Sales organization.

Travel & Customer Engagement

• Participate in domestic and international travel for customer visits, presentations, and project discussions as required.
• Provide professional, technically informed support to help customers make confident decisions.

Qualifications

• Bachelor’s degree in mechanical engineering, manufacturing engineering, or related technical field (or equivalent experience).
• 2–5+ years of experience in technical sales, applications engineering, or machinery/system integration.
• Experience in machining systems, manufacturing processes, or capital equipment is strongly preferred.
• Strong verbal and written communication skills, including the ability to deliver clear technical explanations.
• Ability and willingness to travel domestically and internationally.

You should be proficient in:

• Bachelor's Degree
• Data Analysis and Manipulation
• Mechanical Design & Engineering
• Product Design Experience
• Budgeting / Forecasting Experience
• Engineering Degree
• Excellent Communication Skills
• Process Development

Machines & technologies you'll use:

• CNC Automation Solutions