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Technical Solutions Engineer Jobs in Madison, WI

Epic

Technical Solutions Engineer

Madison, WI

Technical Solutions Engineer Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you'll work on software that impacts 305 million patients around the world. Alongside customer ...

Wind River Payments

Solutions Engineer

Madison, WI · On-site

The Solutions Engineer provides technical product support to Wind River Payment's (WRP) integrated SaaS partners, clients prospective clients. Primary responsibilities include understanding and ...

Wind River Financial

Solutions Engineer

Madison, WI

The Solutions Engineer provides technical product support to Wind River Payment's (WRP) integrated SaaS partners, clients prospective clients. Primary responsibilities include understanding and ...

Wind River Payments

Solutions Engineer

Madison, WI · On-site

The Solutions Engineer provides technical product support to Wind River Payment's (WRP) integrated SaaS partners, clients prospective clients. Primary responsibilities include understanding and ...

Impact Networking

Senior Cloud Solutions Engineer

Madison, WI · On-site

$56.25 - $75/hr

Job Overview The Sr. Cloud Solutions Engineer designs, implements, and supports scalable, secure ... This role blends hands-on technical design with the deployment, management, and optimization of ...

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All JobsTechnical Solutions Engineer JobsTechnical Solutions Engineer Jobs in Madison, WI

Technical Solutions Engineer information

See Madison, WI salary details

$65K

$116.5K

$153.7K

How much do technical solutions engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for technical solutions engineer in Madison, WI is $116,464.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,200.00 and $143,600.00 per year, depending on experience, location, and employer.

What is a technical solutions engineer?

A Technical Solutions Engineer is a professional who works at the intersection of technology and customer support, helping clients implement, troubleshoot, and optimize technical products or services. They often collaborate with engineering, sales, and customer support teams to resolve complex technical issues and ensure customer satisfaction. Technical Solutions Engineers may also provide product demonstrations, technical documentation, and training for clients. Their goal is to bridge the gap between customer needs and technical solutions, ensuring that products function effectively in real-world scenarios.

What is a technical solutions engineer?

A technical solutions engineer helps resolve customer issues with software or another technology product. As a technical solutions engineer, your job duties relate to the user aspects of a product or service. You interact with customers by walking them through the installation process, instructing them on how to operate the technology, and resolving any compatibility issues. You also collaborate with software and hardware development teams as needed to provide customer feedback. To succeed in this career, you need intimate knowledge of the product or service you work with as well as strong communication skills. Educational qualifications include a bachelor's degree in computer science, IT, or a related technical field. Experience with programming languages and troubleshooting tools is a plus.

What are the key skills and qualifications needed to thrive as a technical solutions engineer, and why are they important?

To thrive as a Technical Solutions Engineer, you need a solid background in computer science or engineering, strong problem-solving abilities, and experience with troubleshooting software or hardware issues. Familiarity with programming languages, cloud platforms, customer support systems, and relevant certifications like AWS Certified Solutions Architect are typically required. Excellent communication, teamwork, and customer service skills help you translate complex technical concepts for diverse audiences and resolve issues efficiently. These skills ensure you can deliver effective solutions, foster customer satisfaction, and support business goals in a technical environment.

How does a technical solutions engineer typically collaborate with cross-functional teams to resolve client issues?

Technical Solutions Engineers often work closely with product managers, software developers, and customer support teams to address client challenges. When a complex technical issue arises, they act as a liaison, translating customer needs into actionable tasks and ensuring a coordinated response. This collaborative environment not only helps in promptly resolving problems but also provides valuable feedback to improve products and services. Their role is pivotal in balancing technical expertise with strong communication skills to bridge gaps between clients and internal teams.

What is the difference between Technical Solutions Engineer vs Technical Support Engineer?

AspectTechnical Solutions EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, Computer Science, or related field; certifications like Cisco, AWSAssociate's or Bachelor's; certifications vary, often vendor-specific
Work EnvironmentPre-sales, client consultations, solution design, implementationPost-sales support, troubleshooting, issue resolution
Employer & Industry UsageTech companies, SaaS providers, hardware vendorsIT service providers, software companies, hardware vendors

The Technical Solutions Engineer focuses on designing and implementing solutions for clients, often working closely with sales teams. In contrast, the Technical Support Engineer primarily handles troubleshooting and resolving technical issues after deployment. Both roles require technical knowledge, but their focus and responsibilities differ significantly.

How much do technical solutions engineers make in the US?

Technical Solutions Engineers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher salaries, often supplemented with bonuses and benefits.
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Technical Solutions Engineer jobs near you
Infographic showing various Technical Solutions Engineer job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $116,464 per year, or $56 per hour.

Technical Solutions Engineer

Madison, WI

Epic

8.7

Company rating: 8.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

56th of 246 rated software companies

People enjoy working here

Good employer

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Learn more about Epicexternal

Full-time

Re-posted 4 days ago

Job description

Technical Solutions Engineer

Problem-solving with a purpose.

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer. 

Test the limits of your brain for the most innovative health systems on the planet.

The top-ranked health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more. 

Experience our state-of-the-art campus, eat delicious food, and travel the world.

We don’t believe in cubicles. (Well, we believe they exist, but…) Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work. 

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Research has shown that job-seekers who are women, LGBTQ+, or members of historically underrepresented communities are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

Requirements

  • Bachelor's degree or greater

  • A history of academic excellence or professional success

  • Willingness to travel occasionally to customer locations

  • Eligible to work in the U.S. without visa sponsorship

  • Relocation to the Madison, WI area (reimbursed)

  • COVID-19 vaccination

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