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Technical Service Manager Jobs in Union Grove, WI

Quad

Technical Service Specialist

Franklin, WI · On-site

$24.25 - $32.50/hr

General Purpose of Job The Technical Services Specialist plays a crucial role in supporting ... Project manage the implementation of new technologies and onboard new customers. * Offer customer ...

Quad

Technical Service Specialist

Franklin, WI · On-site

$24.25 - $32.50/hr

General Purpose of Job The Technical Services Specialist plays a crucial role in supporting ... Project manage the implementation of new technologies and onboard new customers. * Offer customer ...

Corrigan Corporation

Service Manager

Gurnee, IL · On-site

As Service Manager, you'll lead our Service Coordinator and Service Technicians, own service department profitability, and be the technical go-to for our customers and our own manufacturing team. You ...

New

Crane 1 Services, Inc.

Service Manager

Oak Creek, WI · On-site

$70K - $85K/yr

Other duties as assigned Service Manager Requirements KNOWLEDGE:  A minimum of (5) + years of technical (mechanical/electrical) , construction management, accounting, or related background, or a ...

Crane 1

Service Manager

Milwaukee, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the ... A minimum of (5) + years of technical (mechanical/electrical) , construction management, accounting ...

Pro Mach, Inc.

Service Manager

Waukesha, WI · On-site

Provide technical support for other departments e.g. operations, accounting, sales, etc. on an as needed basis. * Works with the Aftermarket Sales & Services Manager to develop short-term and long ...

Promachbuilt

Service Manager

Waukesha, WI

Provide technical support for other departments e.g. operations, accounting, sales, etc. on an as needed basis. * Works with the Aftermarket Sales & Services Manager to develop short-term and long ...

Orkin LLC

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

Orkin

Service Manager

New Berlin, WI

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Kunes Auto Group

Regional Service Manager

Delavan, WI

The Regional Service Manager will oversee the Service Managers in their assigned region. Overseeing ... Successful completion of technical school program OR a three-year apprenticeship as an auto body ...

Kunes Auto

Regional Service Manager

Delavan, WI · On-site

Job Summary: The Regional Service Manager will oversee the Service Managers in their assigned ... Successful completion of technical school program OR a three-year apprenticeship as an auto body ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Union Grove, WI

Technical Service Manager information

See Union Grove, WI salary details

$60.8K

$114.4K

How much do technical service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for technical service manager in Union Grove, WI is $110,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,900.00 and $113,400.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Union Grove, WI are hiring for Technical Service Manager jobs?

Cities near Union Grove, WI with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Union Grove, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $110,214 per year, or $53 per hour.

Technical Service Specialist

Quad

Franklin, WI • On-site

$24.25 - $32.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Quad rating

6.6

Company rating: 6.6 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

462nd of 545 rated manufacturers

Job description


General Purpose of Job
The Technical Services Specialist plays a crucial role in supporting customers and sales executives by directing and channeling technical service efforts. Through customer interaction (both national and international), design and art support, brand management services, global services coordination, new product development, and research and implementation of equipment and software
Key Responsibilities
  • Customer interaction (both national and international)
  • Stay abreast of emerging technologies and collaborate with prepress, structural, and design groups, as well as manufacturing, to select and implement new equipment and systems.
  • Work closely with finance, design, and IT teams to integrate and automate design systems with estimating processes.
  • Qualify and certify international locations to ensure consistent standards.
  • Engage with vendors to explore new technologies, ensure compliance, and qualify materials.
  • Provide recommendations and assistance in obtaining Quad Packaging's technical certifications.
  • Support field service technicians in resolving technical issues.
  • Assist with Prepress and Brand management tasks.
  • Collaborate on Graphics and Structural Design and development projects.
  • Project manage the implementation of new technologies and onboard new customers.
  • Offer customer technical support.
  • Coordinate Global Packaging projects.

Job Requirements
Education: Minimum of ten years' experience in the folding carton and label industry.
Experience Preferred
  • Knowledge of 6 Sigma and Lean Manufacturing.
  • Experience in structural design

Knowledge, Skills & Abilities
  • Demonstrated leadership skills.
  • Excellent people skills.
  • Polished presentation skills.
  • Strong project management abilities.

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About Us
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
About the Team
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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