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Technical Service Manager Jobs in Sheboygan, WI (NOW HIRING)

VIOC

Assistant Service Center Manager

Plymouth, WI · On-site

What you'll do As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the ...

Valvoline

Assistant Service Center Manager

Plymouth, WI · On-site

What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on ...

Pentair

Technical Writer

Manitowoc, WI

$61K - $113K/yr

You will also collaborate with teams, engineers, product managers, and subject matter experts to make our products easier and safe to install, operate, and service. And finally, take technical data ...

Pentair

Technical Writer

Manitowoc, WI · On-site

$61K - $113K/yr

You will also collaborate with teams, engineers, product managers, and subject matter experts to make our products easier and safe to install, operate, and service. And finally, take technical data ...

Pentair

Technical Writer

Manitowoc, WI · On-site

$61K - $113K/yr

You will also collaborate with teams, engineers, product managers, and subject matter experts to make our products easier and safe to install, operate, and service. And finally, take technical data ...

Pentair plc

Technical Writer

Manitowoc, WI · On-site

$61.20 - $113.60/hr

You will also collaborate with teams, engineers, product managers, and subject matter experts to make our products easier and safe to install, operate, and service. And finally, take technical data ...

Pentair

Technical Writer

Manitowoc, WI

$61K - $113K/yr

You will also collaborate with teams, engineers, product managers, and subject matter experts to make our products easier and safe to install, operate, and service. And finally, take technical data ...

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Technical Service Manager information

See Sheboygan, WI salary details

$62.3K

$117.1K

How much do technical service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for technical service manager in Sheboygan, WI is $112,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,600.00 and $116,100.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Sheboygan, WI are hiring for Technical Service Manager jobs?

Cities near Sheboygan, WI with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Sheboygan, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $112,821 per year, or $54.2 per hour.

Technical Services Manager

Sheboygan Falls, WI • On-site

Curt G. Joa, Inc.
Manufacturing • 201 - 500 employees
Learn more about Curt G. Joa, Inc.external

$119K - $120K/yr

Full-time

Re-posted 13 days ago

Job description

We Don't Just Build Machines. We Build What's Next.
Join JOA, where we are uniquely built to find creative solutions with the hands and minds of many. We think ahead for ourselves and our customers. We openly share to empower each other, embracing the unknown with a commitment to conquer any challenge.
We have an exciting opportunity for a Technical Services Manager who responsible for ensuring exceptional customer service and on-time delivery of our JOA delivered projects via our Technical Service team. This individual is responsible for ensuring that we have the appropriate resources to meet our service commitments.
Job Responsibilities & Essential Functions of the Job:
  • Drive communication within the team to ensure understanding of the business, alignment to the strategic plan (and their role in achievement of that plan) and other appropriate team communications.
  • Develop a high performing organization through the recruitment, development, and retention of Technical Services team.
  • Drive talent development initiatives within the Technical Services organization.
  • Ensures that the Technical Services function has the necessary infrastructure (technology, systems, etc.) to support both current and planned services and installations.
  • In partnership with Mission Control, coordinates the activities of Field Service Technicians/ including scheduling, providing technical support and coordinating internal information.
  • Develops and implements programs to ensure that projects are installed correctly and meet our agreed upon project scope.
  • Builds process to ensure that feedback from the field related to market intelligence, product quality, opportunities for improvement, are reported back to the appropriate parties.
  • Drives process improvement initiatives to ensure that we are continuously improving the quality of our product, our service, and our delivery.
  • Manages time associated with projects including upfront time budget associated with our technician's time and reporting/approval while in the field. Escalates when opportunities or potential issues are foreseen.
  • Partners with the Business Development Manager - Service and Marketing to develop e marketing programs on our field service capabilities.
  • Provides technical assistance to customers by providing equipment related and problem-solving information. Responds to customer inquiries by telephone, fax, or mail.
  • Provides assistance and technical support to Field Service Technicians. Requests and coordinates assistance from Engineering Department on technical and/or warranty issues as required to meet customer expectations.
  • Reviews Service Reports and ensures necessary follow-up is taken. Prepares Field Service Briefing Checklists.
  • Assists sales with service quotes, installation estimates, timelines, and flow diagrams as required.
  • Actively participates as team member with Inside Sales organization.
  • Travel as needed for in-person meetings with customers, partners, and other key stakeholders.

Job Requirements:
  • Education equivalent to a bachelor's degree or equivalent experience.
  • Requires 3-5 years of related technical experience in a manufacturing setting.
  • Requires excellent written and oral communication skills to effectively work with and supervise the work of others.
  • Requires a good working knowledge of mechanical, pneumatic, and electrical principles and functions.
  • Requires strong mathematical skills to be able to add, subtract, multiply and divide, perform geometric and algebraic calculations as well as metric conversions.
  • Requires a strong knowledge of Microsoft Office Applications.
  • Requires leadership skills that cause subordinates to motivate themselves in supporting the organization's goals and values.

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