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Technical Service Manager Jobs in Hamilton, ON (NOW HIRING)

Stryker

Continuous Improvement Lead - Hybrid

Hamilton, ON · Hybrid

CA$86K - CA$115K/yr

Shape the future of Technical Service. Are you energized by solving complex operational challenges ... Manage stakeholder communication, training, and change adoption to ensure improvement initiatives ...

Brandt

Service Writer - Peterbilt

Stoney Creek, ON

This position is responsible for assisting the service manager in maintaining accurate and on-time ... General understanding of mechanical/technical terms is preferred * Basic knowledge of accounting ...

OFNTSC

Project Administrator

Brantford, ON · On-site

... technical service contracts. * Manage incoming and outgoing project correspondence and ensure timely follow-up with staff, subcontractors, consultants, and funding partners. * Coordinate meetings ...

OFNTSC

Project Administrator

Brantford, ON · On-site

... technical service contracts. * Manage incoming and outgoing project correspondence and ensure timely follow-up with staff, subcontractors, consultants, and funding partners. * Coordinate meetings ...

Kuka AG

Field Service Technician II

Mississauga, ON · On-site

Establish a strong technical relationship and trust with the customer * Works with the Customer Service Manager and/or related supervisor(s) to identify individual training needs to maintain and ...

Lincoln Electric

Service Technician

Mississauga, ON

Automation is further responsible for the provision of technical support to direct end-user ... To report directly to the Automation Production and Service Manager and communicate all relevant ...

Finastra

Service Delivery Manager

Mississauga, ON · On-site

Reporting to the Director, Technical Customer Support, the Essence Service Delivery Manager is the key interface with our customers, contributing to customer experience and support. As a member of ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Hamilton, ON

Technical Service Manager information

See Hamilton, ON salary details

$38.9K

$77.6K

$119.1K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Hamilton, ON is $77,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,249.00 and $91,873.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Hamilton, ON are hiring for Technical Service Manager jobs?

Cities near Hamilton, ON with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,608 per year, or $37.3 per hour.

Continuous Improvement Lead - Hybrid

Stryker

Hamilton, ON • Hybrid

CA$86K - CA$115K/yr

Full-time

Re-posted 11 days ago

Job description

Work Flexibility: Hybrid

Drive real change. Deliver measurable impact. Shape the future of Technical Service.

Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery - partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.

What You Will Do

  • Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies
  • Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality
  • Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility
  • Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained
  • Establish performance baselines and track improvements over time to confirm benefit realization
  • Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives
  • Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performance
  • Deliver training and coaching to support team adoption of new processes as a Business Process subject matter expert on cross-functional projects

What You Will Need

Required Qualifications

  • Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience)
  • Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environment
  • Demonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvements
  • Proficiency with Excel or Power BI for data analysis and dashboard development

Preferred Qualifications

  • Lean Six Sigma Green Belt certification
  • Experience with Power BI, Salesforce.com, and/or Oracle

Additional Information

  • Work Arrangement: Hybrid/on-site based on business needs
  • Travel: May require occasional travel to support cross-functional initiatives
  • Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

Canada Pay Ranges:

  • Canada: $79,900 - $106,500 CAD Annual
  • Canada, Burnaby: $86,700 - $115,550 CAD Annual

Travel Percentage: None

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