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Technical Service Manager Jobs in Columbus, GA (NOW HIRING)

Orion Talent

Field Service Engineer I

Columbus, GA · On-site

$27/hr

The company provides extensive technical training and career development, making this an excellent ... Field service management software * Customer-facing field service experience. * Ability to work ...

Healthtronics

Laser Support Engineer

Columbus, GA · On-site

$87K - $100K/yr

In this position, you'll work across technical service, training, parts support, documentation, and ... Partner with management to support the continued development and expansion of the laser service ...

Onin Staffing

Mobile Mechanic

Fortson, GA

$26/hr

Management: Proactively monitor, evaluate, remove, and replace Ground Engaging Tools (G.E.T ... technical service manuals and weld symbols. Benefits: Don't miss this chance to enhance your ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Columbus, GA

Technical Service Manager information

See Columbus, GA salary details

$55.9K

$105.2K

How much do technical service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical service manager in Columbus, GA is $101,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,800.00 and $104,300.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Columbus, GA are hiring for Technical Service Manager jobs?

Cities near Columbus, GA with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Sales and Service Specialist

A Groundworks Company

Phenix City, AL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Groundworks rating

6.6

Company rating: 6.6 out of 10

Groundworks

Based on 33 frontline employees who took The Breakroom Quiz

7.3

Company rating compared to similar companies: 7.3 out of 10

Construction average

Based on 12,215 frontline employees who took The Breakroom Quiz

The best things about working at Groundworks

  • 94%

    94% say they get paid time off

    say they get paid time off

  • 79%

    79% say they have respectful managers

    say they have respectful managers

  • 78%

    78% say their health insurance is affordable

    say their health insurance is affordable

Featured by Groundworks, based on 33 Breakroom Quiz responses from their frontline employees

Job description

Do you thrive at the intersection of technical expertise and relationship-driven selling?
At Groundworks, North America's leader in foundation solutions, our Service Technicians are trusted advisors-combining hands-on knowledge with consultative sales skills to deliver real solutions that protect our customers' homes. You'll meet homeowners face-to-face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind. Backed by industry-leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
Duties and Responsibilities
  • Execute appointments scheduled with customers
  • Travel to customers' home based on assigned appointments
  • Build long-term relationships with customers and professionally represent the company
  • Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
  • Perform annual customer maintenance visits, examining work previously completed
  • Perform reactive service appointments, diagnose, and fix any issues
  • Install additional products purchased by the customer as necessary
  • Adhere to safety regulations and procedures when carrying out responsibilities
  • Examine solutions installed by the company and determine potential warranty or non-warranty work
  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
  • It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
  • Other duties as assigned

Qualifications
  • 1 or more years of proven sales experience preferred but not required
  • Construction/Home Improvement experience preferred
  • Proven customer relations experience preferred
  • High school diploma or GED or equivalent experience
  • A valid, non-restrictive Driver's License is required

Working Conditions
  • The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
  • The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
  • The employee must have excellent stamina.
  • Seeing with the ability to read reports, data, statistics and information on computer screens are required.

What We Offer:
  • Competitive base pay + commission & bonus ($70k - 80k avg. with Top Performers earning $100-120k)
  • Best-in-class paid-training program with commission eligibility
    • This role requires travel for a mandatory 3-week regional training class. Travel accommodations will be provided.
  • Company-generated leads - no cold calling required!
  • Company service vehicle and fuel card provided
  • Performance opens doors to elite recognition, trips & events
  • Annual Tribe Appreciation Tour, holiday & volunteer events
  • Upward mobility - we promote from within 80% of the time
  • When you win, you own it-our Employee Ownership Program lets you share the upside.
  • Tuition Reimbursement Program - we invest in your development!
  • Work-life balance - 2 weeks PTO and 6 paid holidays
  • US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
  • Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance

Working at Groundworks

Perks for frontline workers

From Groundworks, via Breakroom

  • Free work boots

  • Free books

  • Family meals

  • Paid volunteer hours

  • Personal & professional development including tuition assistance

What to expect from working at Groundworks

From Groundworks

About Groundworks, in their own words

From Groundworks

Ready to make a difference? Join our Tribe and grow your career with us as we build a strong foundation for a brighter future!

We are North America’s Leading and Fastest Growing Foundation and Water Management Solutions Company. Our Mission is to protect, repair, and improve our customers' greatest asset: Their home.

At Groundworks, our core values are not just a plaque on the wall, they are the foundation of our actions and the essence of who we are. We strive to embody our values through our actions, not just through words.

Over 85 offices across 45 states

Top Workplaces USA 2026, honors in Purpose & Values, Leadership, and Innovation

APEX Training Award Recipient

An eight-time recipient of Inc. 5000 Fastest Growing Companies & a member of the Inc. Honor Roll

Company values

From Groundworks

  1. We work until it's done right.
  2. We build open and honest relationships with communication.
  3. We deliver quality through great service.
  4. We embrace and drive growth.
  5. We embrace meritocracy.
  6. Everyone puts their boots on the same way.

What Groundworks employees say

Pay

Benefits

Hours and flexibility

Workplace

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