ZipRecruiter

Log In

1

Technical Service Manager Jobs in Carleton, MI (NOW HIRING)

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Leverage the District's IT service management (ITSM) platform to manage and prioritize service ...

TRUMPF

Field Service Engineer

Plymouth, MI · On-site

Support TRUMPF customers in North America as a part of the technical service group * Participate in ... Any additional responsibilities as deemed necessary by management * Must be located, or ability to ...

TRUMPF Group

Field Service Engineer

Plymouth, MI · On-site

Support TRUMPF customers in North America as a part of the technical service group * Participate in ... Any additional responsibilities as deemed necessary by management * Must be located, or ability to ...

Dtna

Field Service Engineering Manager

Detroit, MI · On-site

$128K - $164K/yr

Inside the Role Fleet Service Manager for National Account fleets in Iowa and Wisconsin, supporting ... Support the service network with technical support and failure analysis as needed. * Improve the ...

ANDRITZ Schuler Inc.

Field Service Technician

Canton, MI · On-site

$30 - $35/hr

Also, establish a solid relationship with customers and provide a point of contact for technical ... Submit field reports and/or documents as required by the Field Operations Manager in a timely ...

Ford Motor Company

Technical Program Manager

Dearborn, MI · On-site

$74K - $192K/yr

... Technical Program Manager to lead cross-functional efforts within our Big Data ecosystem for ... service A generous schedule of paid holidays, including the week between Christmas and New Year ...

Motown Harley-Davidson

Service Technician

Taylor, MI · On-site

Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager. * Perform other related duties as assigned or requested. Supervisory ...

JS Consulting

Technical Product Manager

Dearborn, MI · On-site

$153K - $177K/yr

Job Title- Technical Product Manager Project Location - Dearborn, MI (4 days a week onsite, 1 days ... Google Cloud Platform (GCP)** and integration with identity services such as Entra ID. * Your ...

previous pagenext page

Showing results 21-40

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Carleton, MI

Technical Service Manager information

See Carleton, MI salary details

$56.7K

$106.6K

How much do technical service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical service manager in Carleton, MI is $102,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,300.00 and $105,700.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What cities near Carleton, MI are hiring for Technical Service Manager jobs?

Cities near Carleton, MI with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Technical Support

GSK Solutions

Detroit, MI • On-site

Contractor

Re-posted 16 days ago

Job description

Job Title:
Technical Support (Onsite)
Location:
Detroit, MI
Duration:
3 Months+
Note
Position location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.
 
Interviews: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate. 
 
Job Description
Experience:
  • Minimum of three (3) years of desktop/computer support experience
  • A+ Certification preferred
  • Prior experience with VoIP, audiovisual equipment setup and operation preferred
  • Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
  • Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
  • Good communication skills - interpersonal, written and verbal
  • Ability to manage multiple priorities and meet deadlines in a challenging work environment
  • Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
  • Knowledge of ITIL Foundations a plus
  • Ability to perform physical tasks such as lifting and moving up to 50 pounds
  • Must have reliable transportation for frequent travel between schools and central office
 
Essential Functions
  • Provide comprehensive wraparound technical services for hardware and software supported by the District’s technology.
  • Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.
  • Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.
  • Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
  • Assist with new technology deployment and the asset inventory, recovery and recycling process.
  • Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
  • Provide hands-on demonstrations of District hardware and software solutions to support end-users.
  • Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
  • Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
  • Leverage the District’s IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication
 
Recruiter Details:
Name: Ananya
Contact : ananya@gsksolutions.com / 832 990 2427