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Technical Service Manager Jobs in Atlanta, GA (NOW HIRING)

Openwork

Technical Service Center Engineer

Smyrna, GA · On-site

This position is primarily responsible for providing support on all activities of Technical Service ... Provide instructions to plant maintenance and management staff in the safe operation and ...

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

This position is responsible for managing both the technical and administrative aspects of service delivery, including preventive maintenance programs and line maintenance operations. The Service ...

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

This position is responsible for managing both the technical and administrative aspects of service delivery, including preventive maintenance programs and line maintenance operations. The Service ...

MCR Technical Service

Be Seen First

IT Field Service Technician

Atlanta, GA · On-site

$20 - $23/hr

MCR Technical Service is looking for IT Field Service Technician to join the team! You must live in ... Michael operated as the Project Manager of Installation for the first digital identification system ...

Advenir Azora Living LLC

Service Manager

Marietta, GA · On-site

$36 - $39/hr

You'll bring 3-5 years of property management experience (preferably as an Assistant Service Manager or Service Manager), technical skills, organization, and professionalism. EPA Universal ...

Koenig & Bauer US, Inc

Service Manager

Decatur, GA · Remote

$100K - $125K/yr

By optimizing processes and leading a skilled technical team, the Service Manager ensures Koenig & Bauer remains "the easiest company to do business with" while meeting annual revenue and margin ...

asburyauto

Service Manager

Atlanta, GA · On-site

Partner with technical schools to recruit technicians * Partner with OEM and other third party ... Strong customer service skills are a must * Must be able to manage a team, motivate and develop

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Atlanta, GA

Technical Service Manager information

See Atlanta, GA salary details

$60.1K

$113K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Atlanta, GA is $108,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,600.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Atlanta, GA?

The most popular types of Technical Service jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Technical Service Manager jobs?

Cities near Atlanta, GA with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $108,864 per year, or $52.3 per hour.

Technical Service Center Engineer

Openwork

Smyrna, GA • On-site

Full-time

Posted 15 days ago

Job description

Openwork is assisting a local blow molding manufacturing company in Smyrna, GA seek a service engineer to add to their team. This is a 1st shift position - schedule would be an 8 hour work day. No travel required. Salary Range - $55,000-$75,000 BOE.
This position is primarily responsible for providing support on all activities of Technical Service Center (hereby TSC) molding section engaged by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities to include the following. Other duties may be assigned from time to time at the Companys sole discretion.
  • Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. while working with vitality and discipline.
  • Responsible for actively supporting and maintaining 5S (Sort, Set in Order, Shine, Standardize, Sustain) practices to ensure a safe, efficient, and organized shop floor.
  • Strong understanding of polymer materials and mold design fundamentals.
  • Assist TSCs activities such as, new mold trials, develop, set, validate and optimize process, sampling, shipping preparation for machines/molds/ancillary equipment, and maintenance of machines/molds/ancillary equipment.
  • Create and maintain records of molding trials, process, and maintenance activities.
  • Participate in mold design reviews and provide feedback/suggestion to improve bottle quality.
  • Provide regular, complete, clear and organized project reports/daily routine reports.
  • Receive, inspect, and store incoming materials and equipment. Update inventory records and assist with stock counts. Report low stock, damaged items, or discrepancies to supervisors.
  • Diagnosing and repairing existing machinery/mold, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction
  • Exercise independent discretion to develop and maintain good customer relations in the
performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
  • Utilize all available resources to ensure effective customer service while developing an
organized approach to solving machine/mold problems, including without limitation,
reference materials, manuals, drawings, procedures and support from other service team
members to solve problems.
  • Provide instructions to plant maintenance and management staff in the safe operation and maintenance of Company equipment.
  • Establish relationships with Companys International Sales, Service and Design
departments in order to obtain answers and provide solutions to problems encountered in the field. Individual must strive for continuous improvement.
  • Complies with the company's policies and procedures.
  • Incorporates Company corporate principles and values. (Corporate principles: generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (Values: customer satisfaction, continuous improvement, and discipline and vitality) into your work and in your teams work.

Click onApply Nowto be considered for this Service Engineerjob inSmryna, GA, or visit our websitewww.openwork.comto search for other opportunities that are currently available.

About Openwork:

Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry weve held a footing in for 50+ years. We believe theres more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses, and Aerospace Solutions. Looking for your dream job or hire? Visit us atwww.openwork.comto say hello and start building your future, together.

EOE

Company Description

Openwork is a candidate-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start.