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Technical Service Manager Jobs in Washington (NOW HIRING)

W. R. Grace & Co.

Technical Service Manager

Columbia, MD · On-site

$138K - $190K/yr

The successful individual will provide technical service, develop technical proposals, and support ... Ability to present data, findings, and technical proposals to all levels of customer management.

Terminix

Technical Service Manager

Washington, DC

$131K - $131K/yr

... Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to resolve service quality ...

SAIC

Technical Services Supervisor

Arlington, VA · On-site

$133K - $134K/yr

Experience managing service-level agreements (SLAs), KPIs, and performance trackers. * ITIL v4 ... Experience providing technical or IT services under government/military contracts. * Knowledge of ...

Rose Valley Management

Service Manager

Columbia, MD · On-site

When an outside contractor performs a service, it is to be supervised by the Service Manager ... High School graduate or graduate of a technical school. * At least two years' experience in ...

AutoNation

Service Manager

Dulles, VA · On-site

The Service Manager is responsible for the customer-focused and efficient operation of the ... Ensure that all required technical publications, periodicals, bulletins, ect... are obtained, kept ...

Sciensbuildingsolutions

Service Manager

Columbia, MD

Manage the service department of assigned Division. * Supervise, train, and develop all branch ... Ability to understand the technical aspects of the product lines and applications as necessary to ...

Alutiiq, LLC

Sr Service Manager

Arlington, VA · On-site

$115K - $140K/yr

Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical discipline. * Directly manages approximately 1-2 Field Service ...

Sciens Building Solutions

Service Manager

Columbia, MD · On-site

Manage the service department of assigned Division. * Supervise, train, and develop all branch ... Ability to understand the technical aspects of the product lines and applications as necessary to ...

Orkin

Service Manager

Fairfax, VA

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Orkin LLC

Service Manager

Lanham, MD · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

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Technical Service Manager information

See Washington salary details

$70.8K

$133.1K

How much do technical service manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for technical service manager in Washington is $128,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,400.00 and $131,900.00 per year, depending on experience, location, and employer.

What is a Technical Service Manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a Technical Service Manager, and why are they important?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often require knowledge of technical systems, troubleshooting skills, and leadership abilities.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

What engineering jobs pay $500,000?

Engineering roles such as senior petroleum engineers, aerospace engineers, and engineering directors can earn $500,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-paying positions often require specialized skills, management experience, and work in industries like oil and gas, aerospace, or technology.

How much do technical support managers make in the US?

Technical Service Managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. They often oversee technical support teams, manage service delivery, and require strong technical and leadership skills.

What are some common challenges a Technical Service Manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What does a technical manager do?

A Technical Service Manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams, manage service delivery, and often require technical expertise, certifications, and strong communication skills to meet service standards and improve client satisfaction.
What cities in Washington are hiring for Technical Service Manager jobs? Cities in Washington with the most Technical Service Manager job openings:
Technical Service Manager jobs near you

Technical Service Manager

W. R. Grace & Co.

Columbia, MD

$138K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Annual Wage Range: $138,364.00  - $190,250.50 
Other Compensation:  Eligibility for the Short-Term Incentive program and other applicable bonuses 
Benefits: U.S. Employee Benefits Summary (grace.com)

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Perform a variety of technical support activities for hydroprocessing catalyst technologies, including but not limited to Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating.

The successful individual will provide technical service, develop technical proposals, and support catalyst loadings and unit startups.

The position is remote work primarily based in North America.

Responsibilities
  • Act as the main technical contact for all assigned customers in the region.
  • Prepare, organize, and lead customer site visits for technical reviews and data updates. This includes interpreting operating data to monitor catalyst performance, recommending operating guidelines, analyzing and leveraging R&D data to recommend applications tailored to customer needs, and estimating catalyst life.
  • Plan and lead in-plant shutdown and startup assistance, including catalyst loading and sulfiding consultation.
  • Support customers by addressing operating questions and providing process troubleshooting, strengthening customer relationships.
  • Support R&D efforts by providing unit operating data and analyzing R&D results to apply to customer‑specific situations.
  • Prepare technical estimates for proposals and present them to customers.
  • Work may also include plant test runs and presenting industry technical papers.
  • Work safely in refinery environment.
Required Qualifications
  • Ability to communicate effectively with clients to sell the value of our technology.
  • Ability to present data, findings, and technical proposals to all levels of customer management.
  • Ability to work independently and as part of a team in a remote work environment, with the ability to travel as required (up to 40%, typical 20–30%).
  • Knowledge of refining technology, operations, and economics, with the ability to develop value propositions and communicate them effectively to customers.
  • Understanding how equipment functions in the field and overall plant operations.
  • Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs and expectations required.
  • Ability to interact effectively with individuals of varying experience levels, roles, and cultural backgrounds.
  • B.S. in Chemical Engineering or a related technical field.
  • 10+ years’ refinery experience with an understanding in hydroprocessing design, operations, kinetics, and data analysis
  • Ability to obtain a TWIC (Transportation Worker Identification Card), if not already in possession of one.
Preferred Qualifications
  • Knowledge of hydroprocessing specific equipment
  • Knowledge of FCC operations and specific equipment
Benefits
  • Medical, Dental, Vision Insurance
  • Life Insurance and Disability
  • Grace Wellness Program
  • Flexible Workplace with maximum overlap with the core hours
  • Retirement Plans 
  • 401(k) Company Match
  • Paid Vacation and Holidays
  • Parental Leave
  • Tuition Reimbursement
  • Company Donation Match Program

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

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