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Technical Service Manager Jobs in Virginia (NOW HIRING)

Goodman Truck & Tractor

Service Manager

Amelia, VA · On-site

Build and manage strong customer relationships by addressing current and future service needs, resolving complex complaints, supporting technical issue resolution, and representing the department in ...

Flex Ltd

Field Service Manager

Henrico, VA

$121K - $166K/yr

... Field Services Manager will be responsible to lead and develop a team of field service ... Build a pipeline of future technical and operational leaders. * Use data and KPIs to drive ...

Flex

Field Service Manager

Henrico, VA · On-site

$121K - $166K/yr

... Field Services Manager will be responsible to lead and develop a team of field service ... Build a pipeline of future technical and operational leaders. * Use data and KPIs to drive ...

Flex Ltd

Field Service Manager

Henrico, VA · On-site

$121K - $166K/yr

... Field Services Manager will be responsible to lead and develop a team of field service ... Build a pipeline of future technical and operational leaders. * Use data and KPIs to drive ...

A Groundworks Company

Service Manager

Ashland, VA · On-site

The Service Manager plays a pivotal role in achieving the objectives of their branch's service ... Excellent technical, oral and written communication skills * Must be fluent in English Working ...

Dry Pro Basement Systems

Service Manager

Ashland, VA · On-site

The Service Manager plays a pivotal role in achieving the objectives of their branch's service ... Excellent technical, oral and written communication skills * Must be fluent in English Working ...

Alutiiq, LLC

Sr Service Manager

Arlington, VA · On-site

$115K - $140K/yr

Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical discipline. * Directly manages approximately 1-2 Field Service ...

Orkin

Service Manager

Manassas, VA · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Bridgestone Americas, Inc

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Orkin

Service Manager

Fairfax, VA · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Orkin LLC

Service Manager

Manassas, VA · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

Bridgestone Americas, Inc

Service Manager

Richmond, VA

$20.60 - $30.90/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

New

Orkin LLC

Service Manager

Fairfax, VA · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

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Technical Service Manager information

See Virginia salary details

$62K

$116.5K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Virginia is $112,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Virginia?

The most popular types of Technical Service jobs in Virginia are:

What cities in Virginia are hiring for Technical Service Manager jobs?

Cities in Virginia with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Service Manager

Goodman Truck & Tractor

Amelia, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Service Manager

Department: Service
Reports To: General Manager / Owner

Overview

Since 1951 our family-owned International truck dealership has been working to keep businesses moving. Every truck we repair helps a customer stay on the road, deliver for their clients, and provide for their families. Here, you’re not just another manager—you’re part of a team where your skill is respected, your time is valued, and your name is known. 

The Service Manager’s main responsibility is to proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfactions, as well as positively contributes to the business performance and overall company profitability. 

Benefits
  • Health Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Competitive Wages
  • Vision Insurance
  • Dental Insurance
Key Responsibilities
  • Oversee daily service department operations by leading staff, managing schedules, ensuring workflow efficiency, maintaining shop standards, monitoring tool and equipment condition, enforcing parts and warranty procedures, and addressing deviations through proper action and escalation.
  • Build and manage strong customer relationships by addressing current and future service needs, resolving complex complaints, supporting technical issue resolution, and representing the department in customer interactions and meetings.
  • Drive service solution sales by developing and promoting the service portfolio, aligning offerings with customer needs, coordinating sales activities, ensuring effective team communication, monitoring pricing strategies, and collaborating across departments to support business objectives.
  • Manage service department performance by monitoring budgets, KPIs, and operational targets; analyzing financials and warranty data; ensuring regulatory compliance; and driving continuous improvement initiatives to achieve business goals.
  • Foster a collaborative, inclusive, and accountable team culture by promoting professional development, maintaining confidentiality, encouraging continuous learning, and leading by example to support departmental and organizational goals.
General Knowledge and Skills You Will Need
  • Apply business acumen to understand operations and drive improved service performance and profitability.
  • Lead and develop individuals and teams by aligning performance with goals, resolving conflicts, and ensuring policy adherence.
  • Maintain up-to-date knowledge of International Motors and IC Bus products to effectively support customer needs and business processes.
  • Plan, allocate, and manage resources—human, physical, informational, and financial—to achieve organizational objectives.
  • Uphold safety and health standards by following policies to ensure a safe, compliant, and sustainable work environment.
  • Communicate openly and respectfully with stakeholders, fostering dialogue, building consensus, and promoting clear interactions.
  • Deliver service excellence through ongoing engagement, expert guidance, and promoting a culture of accountability.
  • Inspire and energize teams by fostering purpose, resilience, and a drive for excellence.
  • Resolve complex issues by guiding root cause analysis and coaching for lasting solutions.
Desired Education & Experience
  • High school education or equivalent
  • Bachelor’s degree in business, management, technical, or related field or equivalent experience • Relevant work experiences in a dealership position required
  • Further education in a relevant field
  • Currently maintains or can obtain Commercial Driver’s License (CDL)
  • Knowledge of CDK, our Dealer Management System, a plus

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate.  We are an Equal Opportunity Employer.

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