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Technical Service Manager Jobs in Arizona (NOW HIRING)

Watsco, Inc.

Technical Service Representative

Tucson, AZ · On-site

Duties and Responsibilities • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via ...

Komatsu

Technical Service Representative

Mesa, AZ · On-site

Technical Service Representative Posting Start Date: 7/17/26 Job Location (Short): Mesa, Arizona ... Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and ...

Codeforce 360

ITSM Manager

Phoenix, AZ · On-site

We are seeking an experienced Technical Service Manager to lead production support, incident management, and service delivery for enterprise applications. * The ideal candidate will have strong ...

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Technical Service Manager information

See Arizona salary details

$58.2K

$109.5K

How much do technical service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical service manager in Arizona is $105,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,100.00 and $108,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Arizona?

The most popular types of Technical Service jobs in Arizona are:

What cities in Arizona are hiring for Technical Service Manager jobs?

Cities in Arizona with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $105,498 per year, or $50.7 per hour.

Technical Service Engineer

Phoenix, AZ • On-site

Marketech International Corporation USA
See more jobs at Marketech International Corporation USAexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 hours ago

Job description

About Us

Advanced Technology Matrix United (ATMU) specializes in product distribution, technical support, logistics, and warehousing services for high-tech industries. Our offerings include specialized equipment, chemicals, and parts, along with installation, preventive maintenance, troubleshooting, repair, transportation, and warehousing services.

Job Overview

ATMU is seeking a hands-on Technical Service Engineer to provide equipment installation, troubleshooting, maintenance, and customer-facing technical support.

This position will work with customers, suppliers, vendors, and internal teams to support equipment setup, commissioning, testing, technical issue resolution, and product performance. The ideal candidate has strong mechanical aptitude, problem-solving skills, and a customer-focused mindset.

Key Responsibilities
  • Provide onsite and remote technical support to customers, suppliers, vendors, and internal teams.
  • Support equipment installation, setup, commissioning, startup, testing, and functional verification.
  • Perform troubleshooting, inspections, preventive maintenance, and basic repair activities.
  • Diagnose equipment and system issues using technical drawings, manuals, specifications, test data, and field observations.
  • Conduct root cause analysis and coordinate corrective actions with customers, suppliers, and internal teams.
  • Communicate equipment status, technical findings, recommended solutions, and service updates clearly.
  • Prepare service reports, troubleshooting summaries, issue logs, and technical documentation.
  • Support customer training, equipment handover, product evaluations, and technical discussions.
  • Coordinate with Sales, Supply Chain, Logistics, Engineering, suppliers, and vendors to resolve customer needs.
  • Identify opportunities to improve equipment performance, service processes, and customer support.
Required Qualifications
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Materials Science, Engineering Technology, or a related field.
  • Strong mechanical aptitude and hands-on troubleshooting ability.
  • Ability to read and interpret technical drawings, equipment manuals, specifications, and product documentation.
  • Strong analytical, problem-solving, communication, and customer-service skills.
  • Proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
  • Ability to manage multiple priorities while maintaining accurate documentation and timely follow-up.
  • Strong written and verbal English communication skills.
  • Ability to work onsite in Phoenix, Arizona, and travel locally to customer sites as needed.
Preferred Qualifications
  • Experience in technical service, field engineering, equipment support, commissioning, maintenance, or a related role.
  • Experience supporting semiconductor, high-tech manufacturing, industrial equipment, laboratory, or cleanroom environments.
  • Experience with equipment installation, troubleshooting, preventive maintenance, startup, or repair.
  • Experience working directly with customers, suppliers, equipment manufacturers, or vendors.
  • Familiarity with root cause analysis, corrective actions, technical reporting, and issue tracking.
  • Mandarin proficiency is preferred; Spanish language skills are a plus.
Work Environment

This role includes office-based technical support, equipment-area work, customer-site visits, installation activities, and troubleshooting. Work may occur in warehouses, manufacturing facilities, cleanrooms, laboratories, equipment rooms, and customer locations.

Required personal protective equipment must be worn in applicable work environments.

Benefits
  • Company-paid medical, dental, vision, and life insurance coverage for employees.
  • Paid Time Off.
  • 401(k) retirement plan.
Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity or expression, sexual orientation, or any other characteristic protected by applicable law.