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Technical Service Manager Jobs in Alberta (NOW HIRING)

TRUMPF

Field Service Technician

Calgary, AB · On-site

CA$27 - CA$45/hr

Provide high-quality technical service to customers to ensure optimal sheet metal machine ... Technologically savvy and experienced in software and file management. * Eager to travel 100% In ...

Cummins Inc.

7x7 Service Supervisor

Clairmont, AB

Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop ...

Cummins

7x7 Service Supervisor

Clairmont, AB · On-site

Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop ...

Cummins

7x7 Service Supervisor

Grande Prairie, AB

Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop ...

Cummins Inc.

7x7 Service Supervisor

Clairmont, AB

Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop ...

SMS Equipment

Service Advisor

Fort Mcmurray, AB · On-site

CA$65K - CA$70K/yr

Maintain fleet information, track costs, generate monthly reports, and schedule work using maintenance management systems. * Review warranty coverage, recalls, and technical service bulletins to ...

New

Brandt

Foreman - Agriculture

High River, AB

Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings * Supports Service Advisors by responding to technical questions from customers

Brandt

Foreman - Agriculture

Claresholm, AB · On-site

Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings * Supports Service Advisors by responding to technical questions from customers

Samdesk

Technical Account Manager

Edmonton, AB · Remote

We're looking for a strategic, business-savvy Technical Account Manager to lead samdesk's public ... This is not a support or customer service role. It's a high-impact, consultative position focused ...

New

Samdesk

Technical Account Manager

Edmonton, AB · Remote

We're looking for a strategic, business-savvy Technical Account Manager to lead samdesk's public ... This is not a support or customer service role. It's a high-impact, consultative position focused ...

New

Brandt

The Service Technician is responsible for independently performing basic to complex diagnostics ... and technical equipment repair needs. * Possess strong time management skills to perform under ...

Finning

Power Rentals Service Planner

Edmonton, AB

Ensure customer satisfaction through proactive follow-up and relationship management. Planning & Project Coordination * Research machine history, warranty coverage, service records, and technical ...

Brandt

Foreman - Agriculture

Red Deer County, AB

Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings * Supports Service Advisors by responding to technical questions from customers

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Alberta

Technical Service Manager information

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Sr. Technical Project Manager - Client Service Delivery

DataVisor

Calgary, AB • On-site

CA$120K - CA$170K/yr

Full-time

Medical, PTO

Re-posted 14 days ago

Job description

DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Position Overview:
We are seeking a highly skilled technical Project Manager to join the client service team. On one hand this is a client-facing service delivery manger role. The ideal candidate will be managing all client communications and driving overall delivery schedule, be responsible for designing and implementing innovative integration solutions that meet our client's technical and business requirements. This role involves working closely with clients, sales teams, and other stakeholders to ensure successful project outcomes. On another hand, this is a technical delivery role. The candidate will be responsible for driving and managing all engineering threads in order to deliver the project, and conduct technical hands-on work as needed. This is also a technical hands-on role.

Key Responsibilities:

  • Manage and drive client communications throughout the entire delivery, align different client stakeholders, ensure project is delivered successfully without delay.
  • Work closely with clients, sales teams, and other stakeholders to ensure successful project outcomes.
  • Understand the client's product and business logic to recommend the best solution that addresses specific client needs. Provide strong solution and consulting services.
  • Take the project management role to ensure the client onboarding project runs as expected and under control.
  • Provide technical expertise and guidance throughout the implementation and deployment phases, to integrate with the client systems.
  • Work closely with product and engineering teams to ensure seamless integration of new features and technologies into existing systems.
  • Stay updated on financial services industry trends and emerging technologies to continuously improve our solutions and offerings.
  • Conduct presentations and demonstrations of proposed solutions to clients and stakeholders.

Requirements

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a technical Project Manager or in a similar technical role.
  • Strong understanding of software development, system architecture, and integration principles. Strong solutioning skills on Saas platform data integration.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Strong client-facing communication skills and consultant/client management capabilities.
  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
  • Creative problem-solving skills and a results-oriented mindset.
  • Knowing auti-fraud in the Financial or internet industry will be a plus.
  • Experience in real-time computing, big data, or machine learning will be a plus.

Benefits

Health Insurance, PTO

The expected base salary range for this role is CAD $120,000 - $170,000 per year, depending on experience, skills, and location. This position may also be eligible for bonus, equity, and benefits.

Apply