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Technical Service Manager Jobs in Alberta (NOW HIRING)

Duboischemicals

Technical Representative

Edmonton, AB · On-site

Effective technical service to support product application at customer's sites and create superior account satisfaction and retention. * Manage multiple customers across given geography that utilize ...

New

Duboischemicals

Technical Representative

Calgary, AB · On-site

Effective technical service to support product application at customer's sites and create superior account satisfaction and retention. * Manage multiple customers across given geography that utilize ...

New

Brandt

Service Writer

Rocky View County, AB

This position is responsible for assisting the service manager in maintaining accurate and on-time ... General understanding of mechanical/technical terms is preferred * Basic knowledge of accounting ...

Brandt

Service Writer

Clairmont, AB

This position is responsible for assisting the service manager in maintaining accurate and on-time ... General understanding of mechanical/technical terms is preferred * Basic knowledge of accounting ...

Brandt

Service Writer - Truck and Tailer

Nisku, AB

This position is responsible for assisting the service manager in maintaining accurate and on-time ... General understanding of mechanical/technical terms is preferred * Basic knowledge of accounting ...

Brandt

Foreman

Ponoka, AB

Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings * Supports Service Advisors by responding to technical questions from customers

Brandt

Service Technician - Shop

Calgary, AB

The Service Technician is responsible for independently performing basic to complex diagnostics ... and technical equipment repair needs. * Possess strong time management skills to perform under ...

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Technical Service Manager information

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Service Advisor- Non Technical

Rocky Mountain Equipment

Westlock, AB

Full-time

Medical, Retirement

Posted 17 days ago

Job description

JOB TITLE: Service Advisor – Non-Technical

POSITION TYPE: Permanent, Full-Time
BRANCH: Westlock AB
REPORTING TO: Service Sales Manager



RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.

The Service Advisor is the liaison between customers in need of repairs and the Service Manager. The advisor schedules maintenance and handles the appropriate paperwork. As the successful candidate, you will be the point person for customer inquiries, complaints, and estimates. If process-driven, efficient and organized describe how you like to work, the Service Advisor position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals. 

Job Duties and Responsibilities Include:

  • Communicate with customers by taking phone calls and meeting with clients to formulate the best service plan for their budget and needs.
  • Present cost estimates, billing statements, and explain billing details to customers.
  • Utilize CDK to maintain electronic and/or paper records of completed service work.
  • Provide detailed explanations of work completed by mechanics and communicate suggestions for future maintenance.
  • Review and finalize all work orders; ensuring that proper stock numbers, hours submitted, accounts charged, and wording is correct and signed off by the service manager.
  • Receive and request payment from customers.
  • Liaise with customers to provide consistent updates on status of repairs.
  • Administer warranty process; checking hours on machine, entering information into warranty site, and work through all further steps of warranty process.
  • Update WIP spreadsheets with new and closed work orders and current status.
  • Other duties as assigned. 
     

Job Requirements and Qualifications Include:

  • High school diploma.
  • Excellent computer skills including Microsoft Word, Excel, and other software.
  • Exceptional customer service skills and communication skills.
  • Previous administrative experience.
  • Ability to interpret work orders, billing statements, safety considerations, and necessary maintenance for a variety of equipment.
  • Technical Knowledge of agriculture and/or construction equipment is an asset.
  • Previous warranty administration experience with New Holland Equipment is an asset.
  • Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset.

We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health/personal days for all employees each year.   

We thank all applicants for their interest; however, only candidates selected for an interview will be notified.

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