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Technical Service Manager Jobs in Alberta (NOW HIRING)

About Us At SECURE, we lead the way in waste management and energy infrastructure, providing ... Your Opportunity at SECURE As our Technical Service Representative , you will be responsible for ...

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched ... As our Technical Service Representative , you will be responsible for the coordination, maintenance ...

This role combines technical expertise, leadership, and customer engagement to ensure compliance ... Manage service department schedules, both field and internal, for maximum efficiency. * Prepare and ...

Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... Facilitate and encourage team to maintain and enhance professional and technical knowledge by ...

Service Manager Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an ... Facilitate and encourage team to maintain and enhance professional and technical knowledge by ...

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer ... service, management and business (i.e. journeyperson heavy dute mechanic, combined with 3 years ...

The ideal candidate is a customer-focused leader with strong technical knowledge, operational ... Manage and lead the Service Department to meet operational, financial, and customer satisfaction ...

Service Manager

Ponoka, AB

CA$100K - CA$120K/yr

The ideal candidate is a customer-focused leader with strong technical knowledge, operational ... Manage and lead the Service Department to meet operational, financial, and customer satisfaction ...

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer ... service, management and business (i.e. journeyperson agriculture mechanic, combined with 3 years ...

The Technical Account Manager supports the growth of SECURE's Water Treatment Solutions business by ... Identify and pursue new business opportunities while expanding products and services within ...

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer ... service, management and business (i.e. journeyperson agriculture mechanic, combined with 3 years ...

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer ... service, management and business (i.e. journeyperson agriculture mechanic, combined with 3 years ...

Your Opportunity at SECURE The Technical Account Manager supports the growth of SECURE's Water ... Identify and pursue new business opportunities while expanding products and services within ...

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Technical Service Manager information

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
Infographic showing various Technical Service Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Technical Service Representative

SECURE

Clairmont, AB

Full-time

Medical, Dental

Posted 19 days ago


Job description

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE, where we step up to make a meaningful difference in the industries we serve and the world we share.


As our Technical Service Representative, you will be responsible for the coordination, maintenance and troubleshooting of the drilling fluids and programs, at customers' locations SECURE’s Technical Service Representative (T.S.R.) is responsible for monitoring and maintaining the many different physical and chemical properties imperative to a successful project. 

This role is field-based throughout Alberta.


You will be part of a collaborative and customer-focused team that values accountability, strong communication, and technical expertise. At SECURE, team members support one another while working toward shared goals—delivering reliable service to customers and continuously improving how we operate in the field.


This is a field-based role supporting drilling operations at customer sites, where safety, responsiveness, and technical precision are critical to successful well performance. Candidates must be comfortable working in field environments, traveling to site locations as required, and maintaining a valid driver’s license with a satisfactory driver’s abstract and the ability to complete required pre-employment testing.


  • Test the physical and chemical properties of drilling fluids
  • Recommend maintenance of drilling fluids
  • Coordinate and maintain inventory
  • Coordinate drilling fluid supervision
  • Communicate with rig crews
  • Communicate with head office
  • Report accurate well re-cap information
  • Complete all required paperwork from on-site operations up to and including invoicing
  • On call with equipment at all times
  • Be responsible for the company's equipment
  • Work Safely at all times

  • A minimum 3 years oilfield rig experience is preferred
  • PET or Engineering degree
  • Capable of working with little or no supervision and confident to troubleshoot fluid issues
  • Excellent verbal and written communication skills.
  • Excellent computer skills
  • Good driving record required
  • All Safety Certifications – H2S, WHMIS, TDG, First Aid

At SECURE, we focus on opportunities for growth and improvement for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

  • Competitive industry wages, and compensation programs which include:
  • Employer-paid benefits: health, dental & more
    • Health care spending account
    • Employee wellness program
    • Employee savings plans
  • Career progression
  • A competitive employee referral program
  • Industry-leading safety standards
  • Community investment initiatives Our Stories

We believe our team’s strength comes from our diversity.

Every SECURE employee has the right to feel safe and welcome. We pride ourselves on being a respectful workplace where all employees have equal access to opportunity and support. 

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States, and we actively seek out a wide range of applicants for both field operations and office roles.