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Technical Service Assistant Jobs in Toronto, ON (NOW HIRING)

... technical standards in the field through regular branch visits,in-field service rides, and hands-on ... service delivery. Assist Branch Management in diagnostic problem solving concerning strategic ...

... technical standards in the field through regular branch visits,in-field service rides, and hands-on ... service delivery. Assist Branch Management in diagnostic problem solving concerning strategic ...

Your expertise represents our technical excellence and contributes directly to the reliability and ... order system. * Assist in warranty assessments by providing root-cause documentation and ...

Support additional technical service tasks as needed. Technical Support & Workflow Assistance * Assist with cell phone testing, refurbishment, and repair processes across major brands. * Perform ...

New

... or Technical Service Bulletins (TSBs) * Verify repair/replacement procedures as described in bulletins and follow up on related parts availability with After Sales/MPCA * Assist in the analysis of ...

... or Technical Service Bulletins (TSBs) * Verify repair/replacement procedures as described in bulletins and follow up on related parts availability with After Sales/MPCA * Assist in the analysis of ...

Provide clients with timely and responsive services Assume responsibility of compiling descriptions ... Advice client on tax planning related to SR & ED Assist in the development of recommendations and ...

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Technical Service Assistant information

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What does a technical service assistant do?

A technical service assistant provides technical support and troubleshooting for customers or internal teams, often assisting with equipment, software, or systems. They may perform diagnostics, maintain documentation, and use tools like remote access software, requiring good communication skills and technical knowledge. The role often involves working in a service environment with a focus on resolving technical issues efficiently.

Technical Group Leader - Flu Downstream

Sanofi EU

Unionville, ON

Full-time

Posted 20 days ago


Job description

Reference no:  R2866992

Position title:  Technical Group Leader - Flu (Night)

Duration: Fixed Term Contract  - 11.5 months  

Location:  Toronto, ON

About the Job 

Join a global network that powers how Sanofi delivers โ€” seamlessly, purposefully, and at scale. In Manufacturing & Supply, youโ€™ll help reimagine how life-changing treatments reach people everywhere, faster.โ€‹

Sanofi Vaccines 

Sanofi's global vaccines business unit partners with the public health, medical and scientific communities to improve access to life-protecting vaccines and increase vaccination coverage, while striving to develop new and improved vaccines to enhance health and well-being. 

At Sanofi, we chase the miracles of science to improve peopleโ€™s lives.โ€ฏ We believe our cutting-edge science and manufacturing, fueled by data and digital technologies, have the potential to transform the practice of medicine, turning the impossible into possible for millions of people.โ€ฏ 

About Sanofiโ€ฏ 

Weโ€™re an R&D-driven, AI-powered biopharma company committed to improving peopleโ€™s lives and delivering compelling growth. Our deep understanding of the immune system โ€“ and innovative pipeline โ€“ enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peopleโ€™s lives.โ€ฏ 

Main Responsibilities: 

1. Administration of Influenza manufacturing activities

  • Schedule and coordinate daily/weekly work ofa group oftechnical staff in B200 as per area requirements.

  • Check and review Records, SOP, logbooks/e-logbooks, BPRs/e-BPRs, and monitoring charts for completion and accuracy of all documents as per GMP guidelines.

  • Ensure equipment is kept in good GMP condition (with preventive maintenance, validation and calibration).

  • Order and ensure adequate chemicals, supplies, and spare parts for equipment.

  • Train and ensure technical staff comply to GMP and SOP requirements.

  • Facilitate daily meetings and report findings to management.

  • Initiate and file deviations and lead investigations.

  • Coordinate and support units within department (Upstream, Downstream, MWS) and other outside departments (Maintenance, Automation, QO test labs, etc.) and ensure timely completion of production activities.

  • Perform other duties as assigned by Department Management throughout all stages of drug substance manufacturing.

  • Supervise material handling in B200 Shipping, Receiving, and storage areas.โ€‹

2. Administration of Data for Influenza manufacturing

  • Coordinate, oversee, and confirm technical staffs completion of SAP activities/transactions.

  • Capacity planning and scheduling of materials and personnel.

  • Create work orders for ETS/Maintenance.

  • Maintain master recipes and production inventory.

  • Create and maintain process orders with authorization to change orders upon demand.

  • Ensure transactions are done in a timely, accurate manner.

  • Oversee and support activities in required environmental monitoring systems.

  • Ensure all data input is completed accurately and in a timely manner such as investigation data, LIMs, deviation filing, change request forms, etc.

  • Perform activities in PCS and review data as required.

3. Perform and oversee area specific activities, monitoring, maintenance

  • Perform and delegate production calculations, measurements and release checks. Ensure each cleaning meets standards set in SOP, records, and in accordance with GMP.

  • Observe in detail and report any process deficiencies, perform visual inspection of equipment for impurity and damage before and after cleaning.

  • Perform and delegate utility sampling and environmental monitoring as required and ensure completion on schedule.

  • Train technical staff on problem solving and troubleshooting as required.

  • Ensure area is inspection ready. Knowledgeable to guide inspectors.

  • Perform activities as needed based on access levels on equipment.

4. Oversight of Health, Safety, and maintenance of GMP environment

  • Train and ensure technical staff comply with HSE requirements.

  • Ensure operators are equipped and use proper PPE when performing tasks.

  • Actively participate in activities done by HSE department and support HSE initiatives.

  • Ensure operations are performed in an ergonomic way and escalate any potential hazards. Help develop proposed solutions.

  • Ensure routine HSE checks and inspections are completed in a timely manner.

  • Ensure cleaning chemicals and equipment are stored and used as per HSE requirements and have SDS available.

  • Ensure production and office areas are kept in a tidy, GMP manner, following 5S guideline or equivalent

  • Clean and disinfect areas as required in SOP.

5. Process improvement, development and preparation of trending reports

  • Coordinate and schedule work of technical staff in facility, equipment, and process improvement projects with Manufacturing Technology (MTech) and facility management (Engineering & Technical Services)

  • Assist implementation of facility, equipment, and process improvement projects

  • Write or modify specifications, protocols and reports related to facility, equipment, including SOP's, BPR's.

  • Perform activities involved in IQ, OQ, and PQ for new equipment

  • Initiate CCR, CAPA in Quality system as needed and manage them until completion as per committed due dates

  • Collaborate with other departments for root cause analysis and assist with implementation of corrective actions.

โ€‹

No employee has a proprietary right to an activity or group of activities. Activities may be changed or reassigned to meet the needs of the operations.   

About You 

โ€‹Education:

  • Minimum 3 years College's degree (Biochemistry, Microbiology, Bioengineering, Biotechnology, Chemistry, Chemical Engineering, Pharmaceutical Sciences, other Life Science Degrees) plus a minimum of 36 months of previous relevant work experience. 

  • Minimum 4 years Bachelor's Degree (Biochemistry, Microbiology, Bioengineering, Biotechnology, Chemistry, Chemical Engineering, Pharmaceutical Sciences, other Life Science Degrees) plus a minimum of 36 months of previous relevant work experience.

Skills:

1. Functional, Technical or Scientific skills/knowledge

  • Sound Knowledge of Microbiology and protein purification.

  • Basic mechanical skill and knowledge.

  • Aseptic Techniques, Chemistry, Mathematics, 'GMP and GLP.

2. Supervisory, Managerial and Personal skills/knowledge

  • Computer skills, SAP, JMP, Visio, PCS, MES, e- BPR, e-logbook

Hours Of Work: 

  • Inclusive from Monday to Friday 10:00 PM - 6:00 AM. Exact days will change in 2027 (e.g., Sunday to Thursday or Tuesday to Saturday)

โ€‹ 

โ€‹This is subject to change at any time and it should not be construed as limiting the right of the company to make such a change to meet the requirements of the operation. 

Mandatory Application Requirement: Your Workday application form must be complete, and a copy of your resume MUST be attached in the Workday application form, at the time you submit your Workday application, otherwise your application will not be considered for this position 

Pay rate - $54.52 per hour

Why Choose Us? 

  • Bring the miracles of science to life alongside a supportive, future-focused team.โ€ฏ 

  • Discover endless opportunities to grow your talent and drive your career, whether itโ€™s through a promotion or lateral move, at home or internationally.โ€ฏ 

  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.โ€ฏ    

  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness program 

This position is for a new vacant role that is now open for applications.โ€‹ 

AI Usage 

"Artificial Intelligenceโ€ refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Companyโ€™s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canadaโ€™s Privacy Officer via Sanofiโ€™s data subject request portal,โ€ฏโ€ฏData Subject Rights Webform. Theโ€ฏData Subject Rights Webformโ€ฏcan also be used toโ€ฏrequest access or correction of your personal information and file a complaint. 

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. โ€ฏAccommodations for persons with disabilities required during the recruitment process are available upon request.โ€ฏ 

Thank you in advance for your interest. 

#GD-SP โ€‹

#LI-SPโ€‹

#LI-Onsiteโ€‹

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Toute compensation sera dรฉterminรฉe en fonction de l'expรฉrience dรฉmontrรฉe. Les employรฉs peuvent รชtre admissibles ร  participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplรฉmentaires sur les avantages sociaux peuvent รชtre trouvรฉes ici.