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Technical Service Assistant Jobs in Virginia (NOW HIRING)

Vector Security

Sr. Technical Services Rep

Gainesville, VA · On-site

$48K - $77K/yr

Utilize customer specifications program hardware for service and installations. * Maintain general ... Properly maintain as-builds and all system documentation. * Assist with the gathering and upkeep of ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... service, join our team and contribute to solving complex IT and AV challenges in support of our ... Manage work assignments and tasks through a ticketing system. * Assist with computer moves, system ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... service, join our team and contribute to solving complex IT and AV challenges in support of our ... Manage work assignments and tasks through a ticketing system. * Assist with computer moves, system ...

UVA Health

Technical Assistant - Nursing

Manassas, VA · On-site

$18.72/hr

Technical Assistant - Nursing Job Code: NU2300 PRN as needed position; Night Shift: 7p-7a ABOUT US ... JOB SUMMARY Provides patient care services, cleans, maintains and stocks supplies and equipment and ...

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All JobsTechnical Service JobsTechnical Service Assistant JobsTechnical Service Assistant Jobs in Virginia

Technical Service Assistant information

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What does a technical service assistant do?

A technical service assistant provides technical support and troubleshooting for customers or internal teams, often assisting with equipment, software, or systems. They may perform diagnostics, maintain documentation, and use tools like remote access software, requiring good communication skills and technical knowledge. The role often involves working in a service environment with a focus on resolving technical issues efficiently.

What are the most commonly searched types of Technical Service jobs in Virginia?

The most popular types of Technical Service jobs in Virginia are:

Technical Service Assistant jobs near you

Global Broadcast Service (GBS) Jr Subject Matter Expert (SME)

Centurum, Inc

Chesapeake, VA • On-site

$70 - $80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

DUTIES AND RESPONSIBILITIES
  • Perform Technical Sustainment Support (TSS), Sustainment Engineering (SE), Modernization Support (MS), Logistic Support (LS), and other SATCOM Technical Support Service for the Global Broadcast Service (GBS): AN/USR-10A V(2/6/7), AN/USR-10B, AN/TSR-11, AN/PRS-11, AN/PRS-12, AN/USQ-196, and crypto and modems associated with the preceding systems.
  • Provide Global Broadcast Service (GBS) Program of Record (POR) activities to include, but not limited to SOVT, PICO, Engineering/Field Changes, CASREP analysis (entries in Information Technology Service Management ITSM), Technical Feedback Reports (TFBR), and Engineering/Technical reviews.
  • Provide CONUS/OCONUS on-site technical assist visits and support to troubleshoot problems and resolve equipment issues, perform equipment testing to verify systems for full functionality, test, identify, and replace failed components, provide No Evidence of Failure (NEOF) testing of potentially failed parts, and provide technical support for existing system lab assets and sites.
  • Assist with Pre-Installation Check Out (PICO) prior to installation.
  • Provide onsite support for software installation, and system turnover processes to include pre-installation production/assembly and testing of systems, staging, and shipping of installation materials, on-site installation and System Operational Verification Testing (SOVT), training, and operational cutover.
  • Provide the status of assigned tasks via both prepared and ad hoc oral briefings to senior Navy personnel. Must be able to develop written instructions, procedures, schematics and other technical data deliverables and documentation, as applicable.

REQUIRED SKILLS/YEARS OF EXPERIENCE
Education: Associate degree in a technical or scientific field related field. Training in relevant Technical/Engineering Field, or formal electronics training from: Technical School, and/or Class A or C military school in electronics, communications and/or information technology and/or College degree.
General Experience: Minimum of five (5) years hands-on specialized Radio Frequency Communication Systems experience and demonstrate In-Service sustainment engineering functions (e.g. evaluation, testing, and maintenance) of electronic equipment and systems experience in Navy GBS or another Shipboard Communication Systems Program.
  • Must be able to distinguish between different colors, possess manual dexterity to complete fine motor tasks, stand for extended periods of time, and lift and carry items weighing up to 50lbs.
  • Must be able to communicate effectively in English, both verbally and in writing.
  • Must be able to interface effectively with all levels of technical and management personnel.

Travel Required: 25%
Work Location: Norfolk, VA
This position is required to have and maintain a Secret US DoD security clearance.
PREFERRED SKILLS
Minimum of three (3) years of hands-on experience with GBS systems. The individual shall demonstrate extensive experience with each of the following:
  • physical and functional level of network configuration
  • diagnostic and troubleshooting functions
  • current variants and their installations
  • specialized test equipment required for troubleshooting GBS
  • technical documentation and troubleshooting aids
  • end-to-end architecture for each GBS variant
  • mentoring and/or training junior engineers/technicians.

REMARKS
  • Must be able to communicate effectively in English, both verbally and in writing
  • Must be able to interface effectively with all levels of technical and management personnel
Compensation: $70K - $80K annual salary.
Compensation for positions at Centurum vary depending on a wide range of factors including, but not limited to, location, responsibilities, skill set, and level of experience.
EOE M/F/Disability/Veteran
Benefits
Full-time employees are eligible for the following benefits enrollment from their date of hire:
  • Health Insurance - Centurum provides insurance for employee and dependent in a comprehensive package. Coverage for vision care is included. This option is available on a cost-sharing basis.
  • Dental Insurance - Available in conjunction with Health Insurance for an additional cost. Provides oral maintenance care for employee and dependent.
  • Basic Life Insurance - Company provided benefit for all full-time employees.
  • Supplemental Life Insurance - Optional life insurance coverage to employees at group rates.
  • Dependant Life Insurance - Optional coverage for dependents at a group rate.
  • Long Term Disability Insurance - Optional coverage available to employees at group rates.
  • Vacation and Sick Leave - Leave accrual is determined by length of service.
  • Holidays - The company observes ten paid holidays each year.
  • Retirement 401(k) Plan - Centurum's corporate benefits package includes 401K with a company bi-weekly match and a year-end profit sharing company match for all eligible employees. Investments can be made into selected funds under this plan.

Centurum is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Centurum makes reasonable accommodations for persons with disabilities.

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