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Technical Service Assistant Jobs in Virginia (NOW HIRING)

Technical Assistant (Float) Job Code: NU2400 Full Time and Part Time positions available ... No JOB SUMMARY Provides patient care services, cleans, maintains and stocks supplies and equipment ...

... services to a DoD customer. These positions support ONR Global leadership by conducting technical ... organizations. * Assist leadership in identifying operational priorities, experimentation ...

Technical Asst II - Nursing Job Code: NU2301 ABOUT US We are ushering in a new era of healthcare ... JOB SUMMARY Provides patient care services, cleans, maintains and stocks supplies and equipment and ...

This front-line role blends basic technical understanding with strong interpersonal skills to guide ... Clearly communicate estimated pricing, timelines, and expectations at time of check-in * Assist in ...

This front-line role blends basic technical understanding with strong interpersonal skills to guide ... Clearly communicate estimated pricing, timelines, and expectations at time of check-in * Assist in ...

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Technical Service Assistant information

What is the highest salary for a tech assistant?

The highest salary for a Technical Service Assistant varies depending on experience, location, and industry, but it can reach up to $60,000 to $70,000 annually for senior or specialized roles. Factors such as certifications, technical skills, and working in high-demand sectors can influence earning potential.

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What is a technical services assistant?

A technical services assistant provides support for technical systems, equipment, or software within an organization. They often assist with troubleshooting, maintenance, and user support, requiring good communication skills and technical knowledge of relevant tools or platforms.

What hot tech job pays $775 000?

A Technical Service Assistant typically does not earn $775,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or tech executives. High-paying tech jobs often require advanced skills, certifications, and experience in areas like cloud computing, cybersecurity, or AI development.

What does a technical assistant do?

A technical assistant provides support for technical systems, equipment, or processes by troubleshooting issues, performing maintenance, and assisting with installations or upgrades. They often work with specialized tools and may need technical certifications, supporting teams in ensuring smooth operation and resolving technical problems efficiently.
Service Quality Trainer

Service Quality Trainer

Michael & Son Services Inc.

Alexandria, VA • On-site

Full-time

Re-posted 18 days ago


Job description

Service Quality Trainer
Position Overview
The Service Quality Trainer architects and leads the overarching customer experience and service excellence strategy across our entire trade operations. This individual contributor transforms technical service delivery into a premium brand differentiator by embedding elite, world-class hospitality standards into field and office operations.
Key Responsibilities:
Strategic Architecture
  • Establish premier service benchmarks for all customer-facing trade and support roles.
  • Assist with designing the end-to-end customer journey map from initial dispatch call to post-service follow-up.
  • Collaborate with executive leadership to align service behaviors with business growth goals.

Advanced Curriculum & Soft Skills Training
  • Build a comprehensive, scalable curriculum for field and office staff.
  • Translate luxury hospitality frameworks into practical, field-friendly communication steps.
  • Develop specialized modules for defusing high-stakes escalations and premium client management.

Metrics, Accountability & Quality Assurance
  • Partner with Service Managers to drive customer satisfaction metrics.
  • Audit service delivery via field ride-alongs, call monitoring, and "mystery shopper" programs.
  • Analyze operational data to identify performance gaps and deploy targeted training interventions.

Qualifications:
  • Experience: 10+ years of experience in luxury hospitality management and / or training management within residential services, HVAC, plumbing, or electrical sectors. Bachelor's Degree and / or certifications in Hospitality is preferred.
  • Luxury Background: Direct, verified prior employment with elite hospitality brands (e.g., Four Seasons, Ritz-Carlton).
  • Service Culture: Direct, verified training or employment experience with Disney or Disney-like service culture frameworks.
  • Industry: Proven success adapting hospitality principles to various industries specifically decentralized, field-based, or trade industries.

Skills:
  • Influence: Exceptional ability to gain buy-in and respect from seasoned trade professionals.
  • Data Literacy: Strong aptitude for translating customer feedback metrics into actionable training strategies.
  • Agility: Expert at pivoting training methods to support rapid business scaling or new trade lines.