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Technical Representative Jobs in Edgewater, MD (NOW HIRING)

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Technical Representative information

See Edgewater, MD salary details

$13

$25

$43

How much do technical representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical representative in Edgewater, MD is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $30.34 per hour, depending on experience, location, and employer.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.

What cities near Edgewater, MD are hiring for Technical Representative jobs?

Cities near Edgewater, MD with the most Technical Representative job openings:

Infographic showing various Technical Representative job openings in Edgewater, MD as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 6% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $53,137 per year, or $25.5 per hour.

Sr. Technical Representative - Lab Manager

Northrop Grumman Corporation

Baltimore, MD • On-site

$112K - $155K/yr

Full-time

Medical, Life, PTO

Re-posted 15 days ago


Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 363 frontline employees who took The Breakroom Quiz

88th of 540 rated manufacturers


Job description

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Mission Systems' Baltimore and Partnered Sites (BaPs) division is seeking a qualified and experienced Senior Technical Representative Lab Manager to join the SysITE Business Unit. The candidate should have a very strong knowledge in integration and test, troubleshooting, manufacturing, SAP, calibration, and procurement. The position is responsible for coordinating with all engineering disciplines and operations teams to meet program, integration test schedules, and budget. This position will work within a team environment consisting of engineering, program management, production, and supporting staff. The ideal candidate will have strong teambuilding skills and exhibit comprehensive verbal and writtencommunication/presentationskills. This position would be based in Baltimore, MD, which requires being onsite, and does not support remote or hybrid work.

Typical Responsibilities:

  • Custodial responsibility for the ATF 4th Floor Lab internally and externally (roof area).
  • Partner with the Logistics team to procure tooling, equipment, consumables, and capital assets for system benches and PME.
  • Receive, verify, and distribute incoming/out-going assets and materials; monitor Jira tickets and schedule movements with material handlers.
  • Maintain consumable inventory levels; reorder materials using approved procurement methods.
  • Track all purchase orders and document ownership based on funding sources.
  • Work with Gov't Property and maintain hardware trackers for PME and labbased test assets; perform routine inventory and maintain hardware trackers for PME, lab-based assets, capital assets, GFE, and BFE.
  • Manage entry/exit requests for equipment with Cybersecurity.
  • Coordinate with Security for escorts and access control.
  • Serve as custodian for test equipment; monitor calibration due dates, coordinate sanitization, and arrange calibration depot services.
  • Oversee spare and turnin equipment, ensuring timely backfill and return to labs.
  • Maintain secure storage safes, update combinations with security, and provide access to authorized personnel.
  • Lead program shipping efforts: develop shipping plans, create packing lists, and coordinate crate construction.
  • Work with Shipping Office and external transportation providers to meet program timelines and security requirements.
  • Generate shipping transactions and manage escort support for equipment moves.
  • Direct daytoday lab operations, aligning resources with Program Management, Systems, SEIT, I&T/IPT, Software, and TDE leadership to meet schedule and quality goals.
  • Conduct facilities surveys; communicate lab status, security, utility, and growth requirements to Facilities Engineering.
  • Coordinate setup/teardown of specialized test fixtures, document configurations, and produce asbuilt drawings for future use.
  • Act as Safety liaison to Environmental Health, Safety, and Fire Protection; conduct periodic inspections, enforce housekeeping, and manage specialmaterial storage.
  • Enforce Northrop Grumman, customer, and federal audit policies; perform daily ESD/FOD/safety sweeps and corrective actions.
  • Manage compliance training records for program contributors in the LX system (ESD, FOD, KeyPoint, HAZCOM, etc.) and ensure all lab users maintain current certifications.
  • Track all program, corporate, and customerowned property; interface with Property Management for accountability.
  • Monitor and execute configuration changes to lab workspaces per user requests; assess impact and communicate updates to programs.
  • Oversee laboratory industrial waste handling as required by program needs and regulatory guidelines.
  • Monitor rental agreements for equipment and facilities; submit updates and ensure contract compliance.
  • Oversee the PAO cooling cart program; maintain compliance with M&P and MTC directives.

The selected candidates will perform in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings. The selected candidates are expected to be technically savvy, self-motivated, self-starter, highly organized, detail oriented, and possess effective verbal and written communication skills.

Basic Qualifications:

  • U.S Citizenship is required.
  • Associates degree with 9 years of experience, in Science, Technology, Engineering or Mathematics or related technical fields. An additional 4 years can be considered in lieu of degree.
  • A current/active U.S. Government Secret Clearance

  • Ability to obtain Special Program Access (SAP).

  • Proven ability to collaborate with business units and divisions and communicate effectively with both technical and nontechnical audiences.
  • Minimum 8years of radar-system support and development, including hands-on work with Common Radar Module (CRM) standard, receiver/exciter, processor, ground/airborne radars, manufacturing, operations and systems engineering.
  • Ability to work onsite in Baltimore, MD

Preferred Qualifications:

  • 10+years of systemsengineering experience focused on laboratory operations, testequipment management, and logistics coordination.
  • Expertise in integration, test, reliability, and endurance testing of radar systems.
  • Direct experience coordinating procurement, receipt, storage, and distribution of tooling, consumables, and capital equipment.
  • Strong written and verbal communication skills, with a track record of producing clear shipping plans, inventory reports, and facilitystatus briefs.
  • Demonstrated ability to work with multiple engineering specialties, crossfunctional teams, and external suppliers.

This position is contingent upon transfer of Active Top Secret Clerance and Special Access Program (SAP) Clearance.

Primary Level Salary Range: $54,517.00 - $132,659.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939