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Technical Relationship Manager Jobs in Washington

Fulton Bank

Commercial Relationship Manager

Columbia, MD · Hybrid

$25/hr

Foster a collaborative team approach with Fulton Partners and Retail Relationship Managers to ... Complete timely resolution to loan documentation and technical exceptions. Stay compliant with all ...

Fulton Bank

Commercial Relationship Manager

Mclean, VA · Hybrid

$25/hr

Foster a collaborative team approach with Fulton Partners and Retail Relationship Managers to ... Complete timely resolution to loan documentation and technical exceptions. Stay compliant with all ...

Fulton Bank

Commercial Relationship Manager

Columbia, MD · Hybrid

$25/hr

Foster a collaborative team approach with Fulton Partners and Retail Relationship Managers to ... Complete timely resolution to loan documentation and technical exceptions. Stay compliant with all ...

Fulton Bank

Commercial Relationship Manager

Mclean, VA · Hybrid

$25/hr

Foster a collaborative team approach with Fulton Partners and Retail Relationship Managers to ... Complete timely resolution to loan documentation and technical exceptions. Stay compliant with all ...

Fulton Bank

Commercial Relationship Manager

Mclean, VA · On-site

$25/hr

Foster a collaborative team approach with Fulton Partners and Retail Relationship Managers to ... Complete timely resolution to loan documentation and technical exceptions. Stay compliant with all ...

Fulton Bank

Commercial Relationship Manager

Columbia, MD · Hybrid

$25/hr

Foster a collaborative team approach with Fulton Partners and Retail Relationship Managers to ... Complete timely resolution to loan documentation and technical exceptions. Stay compliant with all ...

FusionTek

Client Relationship Manager - DC

Washington, DC · On-site +1

$85K - $100K/yr

DC-Metro Area resident Technical Skills * Experience creating technology road maps - able to ... M proficiency - experience with tools like AutoTask, ConnectWise, or similar platforms * Self ...

FusionTek

Client Relationship Manager - DC

Washington, DC · On-site

$85K - $100K/yr

DC-Metro Area resident Technical Skills * Experience creating technology road maps - able to ... M proficiency - experience with tools like AutoTask, ConnectWise, or similar platforms * Self ...

FusionTek

Client Relationship Manager - DC

Arlington, VA · On-site

$85K - $100K/yr

Technical Skills * Experience creating technology road maps - able to identify needed forward ... M proficiency -- experience with tools like AutoTask, ConnectWise, or similar platforms * Self ...

FusionTek

Client Relationship Manager - DC

Washington, DC · On-site

$85K - $100K/yr

Technical Skills * Experience creating technology road maps - able to identify needed forward ... M proficiency -- experience with tools like AutoTask, ConnectWise, or similar platforms * Self ...

FusionTek

Client Relationship Manager - DC

Arlington, VA · On-site +1

$85K - $100K/yr

DC-Metro Area resident Technical Skills * Experience creating technology road maps - able to ... M proficiency - experience with tools like AutoTask, ConnectWise, or similar platforms * Self ...

Kion

Technical Account Manager

Columbia, MD · On-site +1

$118K - $128K/yr

ABOUT THE ROLE As a Technical Account Manager at Kion, you are the primary technical advisor and technical relationship owner for a dedicated portfolio of customers, partnering with the CSM (who ...

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All JobsTechnical Relationship JobsTechnical Relationship Manager JobsTechnical Relationship Manager Jobs in Washington

Technical Relationship Manager information

See Washington salary details

$31.7K

$91.4K

$159.1K

How much do technical relationship manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical relationship manager in Washington is $91,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $119,500.00 per year, depending on experience, location, and employer.

How does a Technical Relationship Manager collaborate with technical and non-technical teams to resolve client issues?

Technical Relationship Managers act as a bridge between clients and internal teams, ensuring clear communication and timely resolution of issues. They work closely with technical support, engineering, and product teams to understand client requirements and translate them into actionable solutions. Additionally, they often facilitate meetings or calls with clients and internal stakeholders, providing updates and advocating for the client’s needs. Strong collaboration and communication skills are essential for managing expectations and driving successful outcomes.

What are the key skills and qualifications needed to thrive as a Technical Relationship Manager?

To thrive as a Technical Relationship Manager, you need a solid understanding of IT solutions, project management, and client engagement, often backed by a relevant degree and experience in tech account management. Familiarity with CRM platforms, ticketing systems, and IT service management tools such as Salesforce or ServiceNow is typically required. Outstanding communication, problem-solving abilities, and the capacity to build trust with stakeholders set top performers apart in this role. These skills and qualities are crucial for ensuring customer satisfaction, fostering long-term partnerships, and aligning technical solutions with business goals.

What is the difference between Technical Relationship Manager vs Customer Success Manager?

AspectTechnical Relationship ManagerCustomer Success Manager
Primary FocusManaging technical relationships and ensuring technical satisfactionEnsuring customer satisfaction and retention
Required SkillsTechnical knowledge, communication, relationship managementCustomer service, communication, problem-solving
Work EnvironmentTechnical teams, client sites, cross-functional teamsCustomer accounts, sales, support teams
CertificationsIT or technical certifications often preferredCustomer service or management certifications beneficial

While both roles focus on client relationships, the Technical Relationship Manager emphasizes technical expertise and managing technical aspects of client accounts, whereas the Customer Success Manager concentrates on overall customer satisfaction and retention. Understanding these differences helps organizations assign the right roles to meet client needs effectively.

What is a technical relationship manager?

A technical relationship manager is a professional who acts as a bridge between a company and its clients, ensuring technical needs are met and solutions are effectively implemented. They often coordinate with technical teams, understand client requirements, and may use tools like CRM software to manage relationships. Strong communication skills and technical knowledge are essential for success in this role.

What are popular job titles related to Technical Relationship Manager jobs in Washington?

For Technical Relationship Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Technical Relationship Manager jobs in Washington look for?

The top searched job categories for Technical Relationship Manager jobs in Washington are:

What cities in Washington are hiring for Technical Relationship Manager jobs?

Cities in Washington with the most Technical Relationship Manager job openings:

Technical Relationship Manager jobs near you
Infographic showing various Technical Relationship Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $91,406 per year, or $43.9 per hour.

Business Relationship Manager

Premier Enterprise Solutions

Washington, DC • On-site

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Job Title: Business Relationship Manager (BRM) Support Specialist
Location: Washington, DC (Onsite 5 days a week at DOT Headquarters / Remote support as specified)
Position Type: Full-Time / Contractor
Target Organization: Department of Transportation (DOT) Office of the Chief Digital & Information Officer (OCDIO) / Office of the Secretary of Transportation (OST)
Position Overview
The Business Relationship Manager (BRM) Support Specialist serves as a vital liaison and strategic business partner between OCDIO Subject Matter Experts (SMEs) and the Operating Administrations Common Operating Environment (OA COE) customer base. The primary objective of this role is to ensure that the OCDIO remains fully aligned with customer requirements and effectively fulfills their IT service needs.
This position provides tailored customer service, maintains continuous open communication, facilitates problem escalation and resolution, manages the Level of Effort (LOE) lifecycle, and drives adoption of DOT IT Shared Services.
Key Responsibilities
  1. Stakeholder Engagement & Relationship Management
  • Act as the primary interface between OCDIO subject matter experts and OA business lines, ensuring seamless communication across all IT Shared Services.
  • Maintain positive, professional customer relationships by addressing inquiries, feedback, and operational concerns with speed and diplomacy.
  • Identify individual customer preferences regarding information access, communication tools, and delivery frequency; document and report these needs to senior IT Operations and federal staff.
  • Keep DOT customers informed about OCDIO enterprise projects, IT Shared Services offerings, and any impacts on existing or evolving enterprise architecture and supporting systems.
  1. Requirements Analysis & Service Optimization
  • Analyze operational and long-term strategic communication requirements to recommend tailored solutions and resource allocations.
  • Collaborate directly with customers and technical staff, leveraging SME knowledge to clarify complex business needs, both planned and unplanned.
  • Solicit feedback from IT staff to recommend design improvements, system upgrades, and policy/procedure enhancements for greater completeness and efficiency.
  • Monitor ServiceNow tickets and technical support activities, guide issue resolution, and ensure timely, transparent feedback is delivered to the customer.
  1. LOE & Work Order Lifecycle Management
  • LOE Processing: Lead the Level of Effort (LOE) workflow for out-of-scope/additional work requests from modal customers. Collect requests, analyze requirements, seek clarifications, recommend alternatives, meet with requestors, and document formal responses through final customer decisions.
  • Work Order Execution: Track and manage approved LOE work orders through their full project lifecycle to guarantee standard quality, timely delivery, and customer satisfaction.
  • Escalation & Quality Control: Immediately notify OCDIO RMO Management, the Contract Program Manager, and the Quality Manager if work deviates from LOE requirements to rectify issues and improve DOT workflows.
  1. Meeting Facilitation, Tracking & Reporting
  • Technical Interchange Meetings (TIMs): Plan, lead, and execute TIMs with OCDIO customers and agency technical representatives. Author and distribute formal meeting minutes via government-approved templates within one (1) business day.
  • Google Workspace Tracking Maintenance: Maintain and update the 24/7/365 web-based tracking tool (currently within Google Workspace) within one (1) business day of receiving an LOE. Accurate status tags must be maintained throughout the lifecycle (Fed Signature, Sent to RMO, With OA for signature, Signed and Work Completed, In Progress).
  • Status Reporting: Compile and submit comprehensive status reports on assigned OA LOEs and Work Orders to the PMO, SMEs, OCDIO Contract and Customer Support Office Director, and key stakeholders on a weekly basis.

Required Qualifications & Competencies
  • Customer Alignment & Communication: Exceptional written and verbal communication skills with a proven track record of managing multi-stakeholder relationships and customer expectations.
  • Service Knowledge: Strong ability to quickly learn and articulate complex IT services, enterprise architecture concepts, and OCDIO service offerings.
  • Process Discipline: High attention to detail regarding tracking, workflow documentation, and meeting Service Level Agreements (SLAs) (e.g., 1-day turnaround times for minutes and system updates).
  • Problem-Solving & Escalation: Proactive approach to identifying risks, resolving operational bottlenecks, and coordinating issue resolution across technical teams and executive management.

Preferred Technical & Tool Experience
  • Platform Experience: ServiceNow experience, Google Workspace administration and tracking tool/site management.
  • Frameworks: Familiarity with IT Service Management (ITSM) principles, Business Relationship Management (BRM) best practices, and ITIL foundations.
  • Domain Context: Prior experience supporting DOT, federal government IT Shared Services, or agency-level Common Operating Environment (COE) infrastructure.
  • Project Management Experience: Project coordination, forecast costs, review schedule performance. Create dashboards and executive summaries. Maintain current logs for procurement, contracts, and project milestones
    Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package. We offer PTO for vacation and sick leave; holidays, training, Employee Awards Program, health insurance including dental and vision, life and AD&D insurance, short and long-term disability, and a 401(k)-retirement plan with company matches/immediate vesting.
    It is Premier Enterprise Solution's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

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