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Technical Program Assistant Jobs in Cincinnati, OH

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

... Assist with aftermarket requests including parts, retrofits, and upgrades Partner with internal ... Ferris State, Penn State Erie, Shawnee State, similar programs) Exposure to turnkey systems ...

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All JobsTechnical Program JobsTechnical Program Assistant JobsTechnical Program Assistant Jobs in Cincinnati, OH

Technical Program Assistant information

See Cincinnati, OH salary details

$18.2K

$42.5K

$73.4K

How much do technical program assistant jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical program assistant in Cincinnati, OH is $42,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $42,200.00 per year, depending on experience, location, and employer.

What is a technical program assistant?

Technical Program Assistants provide administrative and technical support to program managers and teams in organizations that run technical projects or initiatives. Their responsibilities often include scheduling meetings, maintaining documentation, assisting with project tracking, and coordinating communication between team members. They may also handle basic technical tasks, data entry, and help with reporting to ensure that programs run smoothly and efficiently. This role is essential for keeping projects organized and ensuring deadlines are met.

What does a technical program assistant do?

A technical program assistant supports project teams by coordinating activities, managing schedules, and ensuring technical documentation is accurate. They often assist with data collection, report preparation, and communication between technical staff and stakeholders, using tools like spreadsheets and project management software. The role requires strong organizational skills and familiarity with technical concepts and tools.

What are the key skills and qualifications needed to thrive as a technical program assistant, and why are they important?

To thrive as a Technical Program Assistant, you need strong organizational skills, attention to detail, and a background in project coordination or administration, often supported by a relevant associate's or bachelor's degree. Familiarity with project management tools (such as Asana or Trello), office software, and sometimes basic technical knowledge or certifications like PMP support the role. Excellent communication, problem-solving abilities, and the capacity to multitask distinguish top performers in this position. These skills ensure efficient program operations, clear team coordination, and the successful delivery of technical projects.

What types of projects and teams does a technical program assistant typically support, and how does this impact daily tasks?

Technical Program Assistants usually support cross-functional teams working on technology-driven projects, such as software development, IT infrastructure upgrades, or research initiatives. This means your daily tasks may include coordinating meetings, tracking project milestones, managing documentation, and facilitating communication between technical staff and stakeholders. The role often requires adaptability, as priorities can shift rapidly depending on project needs. Working closely with project managers, engineers, and other specialists allows you to gain broad exposure to technical processes and develop valuable organizational and problem-solving skills.

What is the difference between Technical Program Assistant vs Technical Project Coordinator?

AspectTechnical Program AssistantTechnical Project Coordinator
CredentialsTypically requires an associate's or bachelor's degree in a related fieldUsually requires a bachelor's degree, often with project management certifications
Work EnvironmentSupports technical teams in office or lab settings, often in tech or engineering industriesCoordinates technical projects, working closely with teams in similar environments
Employer & Industry UsageUsed by tech companies, research institutions, and government agenciesCommon in IT, engineering, and software development sectors
Search & Comparison IntentOften compared for entry-level technical support rolesCompared for roles involving project coordination and management

The Technical Program Assistant and Technical Project Coordinator roles share similarities in supporting technical teams and requiring related educational backgrounds. However, the assistant typically provides administrative and technical support, while the coordinator manages project timelines and resources. Both roles are vital in tech and engineering industries, but their focus and responsibilities differ slightly.

What are the most commonly searched types of Technical Program jobs in Cincinnati, OH?

The most popular types of Technical Program jobs in Cincinnati, OH are:

What are popular job titles related to Technical Program Assistant jobs in Cincinnati, OH?

For Technical Program Assistant jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Technical Program Assistant jobs in Cincinnati, OH look for?

The top searched job categories for Technical Program Assistant jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Technical Program Assistant jobs?

Cities near Cincinnati, OH with the most Technical Program Assistant job openings:

Technical Program Assistant jobs near you

Technical Support Manager

Storage Solutions Inc

Erlanger, KY • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Description

Job Title: Technical Support Manager

Department: Automation Software

Location: Erlanger, KY, Westfield, IN or Nashville, TV; Hybrid Position
Employment Type: Full-Time


The Technical Support Manager will lead and develop a team of technical support professionals responsible for providing consistent, high-quality customer and operational support. This position will oversee support schedules, incident management and escalation procedures, on-call support rotations, and team performance while ensuring timely issue resolution and service level agreement (SLA) compliance.


The Technical Support Manager will work closely with cross-functional technical resources, including PLC Engineers, Software Engineers, and other subject matter experts, to resolve customer issues and identify long-term solutions. This role will also focus on improving support processes, tools, training programs, and the overall customer experience.


OVERALL RESPONSIBILITIES

  • Lead, coach, and develop team of technical support professionals with varying levels of experience and technical knowledge.
  • Develop and manage support schedules to ensure consistent, high-quality customer and operation support.
  • Establish and oversee on-call support rotations for cross-functional technical resources, including PLC Engineers, Software Engineers, and other subject matter experts.
  • Develop, implement, and maintain incident management and escalation procedures to support service level agreement (SLA) compliance and timely issue resolution.
  • Identify and implement improvements to support processes, tools, and training programs.
  • Develop and maintain performance metrics and reports to support team effectiveness and customer support goals.
  • Lead the team in resolving customer issues and identifying long-term solutions.
  • Support contract proposals and renewals.
  • Train and onboard new support team members.
  • Assist customers with technical issues and document resolutions.
  • Escalate issues to the appropriate internal teams as needed.
  • Maintain accurate records of issues, resolutions, and support activities.
  • Follow up with customers to ensure issues are resolved.
  • Monitor customer satisfaction and gather feedback for improvement.
  • Monitor system performance and identify operational issues.
  • Identify opportunities to improve customer experience.
  • Maintain knowledge base documentation and promote its effective use.
  • Provide support across U.S. time zones, including occasional after-hours or weekend coverage as needed.
  • Perform other duties as assigned to support business needs.

KNOWLEDGE & SKILLS REQUIREMENTS

  • A bachelor's degree in Computer Science, Information Technology, Operations Management, Warehouse Management, or a related field preferred; however, significant relevant experience and demonstrated success in technical support, customer service operations, warehouse automation, or related technical environments will be given strong consideration in lieu of a degree.
  • Five (5) or more years of experience in technical support, software support, automation systems support, customer service operations, or a related field.
  • Proven experience leading and developing technical support teams, including coaching, mentoring, employee development, and performance management.
  • Two (2) or more years of leadership experience with demonstrated success in managing team performance and driving operational results.
  • Experience supporting software applications, automation systems, industrial controls, or related technical solutions.
  • Experience with incident management, escalation processes, root cause analysis, and service level agreement (SLA) management.
  • Working knowledge of warehouse automation systems, PLCs, WMS/WCS platforms, material handling equipment, and related technologies preferred.
  • Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed business decisions.
  • Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
  • Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

PROFESSIONAL QUALITIES

  • Strong leadership, organizational, and people management skills with a customer-focused mindset.
  • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while fostering collaboration across cross-functional teams.
  • Honest and open.
  • Positive attitude.
  • Delivers on commitments.
  • Adaptable and self-motivated.
  • Willing to find innovative solutions.
  • Thrives on working collaboratively with others.
  • Takes on complex challenges and demonstrates a "go-getter" mindset.

WORK CONDITIONS

  • Hybrid position based out of Nashville, TN; Westfield, IN; or Erlanger, KY.
  • Standard business hours with flexibility required to support the team on other shifts as necessary.
  • Provide support across U.S. time zones, including occasional after-hours or weekend coverage as needed.
  • Frequent virtual and/or in-person collaboration across teams.

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.


We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.


Additional Benefits

  • Competitive Salary and Bonus Structure
  • Medical, Dental, and Vision Benefits
  • Generous Paid Time Off
  • 401K with Company Match
  • Company HSA Contribution
  • Professional Growth Opportunities

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