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Technical Product Support Manager Jobs in Boca Raton, FL

Customer Product Support

Davie, FL · On-site

$101K - $143K/yr

... Line managers/IPT leaders in specific countries and customer/market segments. This support will ... Technical knowledge/experience such as A&P or equivalent certification or training Credit Check:

Showing results 21-40

Technical Product Support Manager information

See Boca Raton, FL salary details

$37.5K

$87.4K

$155.6K

How much do technical product support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical product support manager in Boca Raton, FL is $87,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a Technical Product Support Manager do?

A Technical Product Support Manager oversees teams that assist customers with technical issues related to a company’s products. They are responsible for ensuring high-quality support, troubleshooting complex problems, and collaborating with product development teams to resolve recurring issues. Additionally, they analyze support metrics to improve customer satisfaction and often help develop training materials for both customers and support staff. Their role is crucial in maintaining product reliability and customer trust.

How does a Technical Product Support Manager typically collaborate with development and customer success teams to resolve complex product issues?

Technical Product Support Managers play a key role in bridging the gap between customers, support engineers, and product developers. When complex product issues arise, they coordinate with customer success teams to gather detailed feedback and ensure customer concerns are clearly understood. They also work closely with development teams to communicate technical problems, prioritize fixes, and follow up on progress. This collaborative approach helps ensure that issues are resolved efficiently and that product improvements align with customer needs.

What are the key skills and qualifications needed to thrive as a Technical Product Support Manager, and why are they important?

To thrive as a Technical Product Support Manager, you need a solid background in technical troubleshooting, product knowledge, and leadership, often supported by a degree in computer science or a related field. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and ITIL certifications are typically required. Outstanding communication, conflict resolution, and team management skills help build trust with both customers and support teams. These competencies are vital for ensuring efficient issue resolution, high customer satisfaction, and smooth coordination between technical and non-technical stakeholders.

What is the difference between Technical Product Support Manager vs Technical Support Specialist?

AspectTechnical Product Support ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, engineering, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentManages support teams, oversees product issue resolution, and collaborates with development teamsProvides direct technical support to end-users or clients, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, software firms, and hardware manufacturersCommon across IT service providers, tech support centers, and customer service departments

The Technical Product Support Manager focuses on overseeing support teams and managing product-related issues, while the Technical Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but differ in scope and responsibilities.

What cities near Boca Raton, FL are hiring for Technical Product Support Manager jobs?

Cities near Boca Raton, FL with the most Technical Product Support Manager job openings:

Customer Product Support

Davie, FL • On-site

Boeing
Aviation • 10K+ employees

$101K - $143K/yr

Full-time

Medical, Life, Retirement

Posted 10 days ago


Boeing rating

8.5

Company rating: 8.5 out of 10

Based on 618 frontline employees who took The Breakroom Quiz


Job description

Customer Product Support

Company:

Boeing Distribution, Inc.

Boeing Global Services, Distribution Business, is looking for dynamic Customer Product Support in Davie, FL or Dallas, TX.

This position will assist major engine programs by providing support to program personnel in developing marketing or sales initiatives for a specific product line and providing support to Product Line managers/IPT leaders in specific countries and customer/market segments.

This support will include but is not limited to market analysis, research, data collection and product line maintenance. This position will assist the PLM in developing & expanding business opportunities throughout the worldwide customer marketplace to achieve LRBP targets and other product line/business objectives. This position will travel as needed to execute defined country and customer/market strategies.

Position Responsibilities:

  • Generate reports, analyze results and provide action plan suggestions in support of overall marketing strategies

  • Conduct product line sales & market research for PLM

  • Review actual sales data and provide supportable action plans relating to existing market strategies

  • Communicate with PLM, PM, CSR, and Planners to identify potential market opportunities

  • Work with PLM, PM, CSR, and Planners as well as the client to establish priorities & action plans

  • Execute various tasks (as assigned by PLM and PM) in accordance with instructions and specified completion times

  • Ensure resolution of day-to-day client and internal inquiries

  • Build and maintain strong customer relationships

Basic Qualifications (Required Skills/Experience):

  • 5+ or more years of related work experience

  • 2+ years' experience in Product, Sales, Program and/or P&L Management

  • Experience working directly with customers and/or suppliers

  • 2+ years' experience working for an engine OEM and/or MRO shop

  • Fluent in verbal and written English and Spanish

  • Ability and willingness to travel domestically & internationally up to 25% of the time

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Preferred Qualifications (Desired Skills/Experience)2

  • Experience working with Defense/military programs/offices

  • Technical knowledge/experience such as A&P or equivalent certification or training

Credit Check: This position will require a credit check.

Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $101,000.00 - $143,000.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

Safety Sensitive:

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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About Boeing

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At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us.

Industry

Aviation and aerospace product and parts manufacturing

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US