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Technical Platform Support Specialist Jobs (NOW HIRING)

Rippling

Technical Support Specialist, Platform

... Technical Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team ...

Pavago

Technical Support Specialist

... Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms ... SaaS platform errors * browser and system-related issues * Resolve Level 1 & Level 2 support ...

Homerun B.V.

At SciSure we're looking for a Technical Support Specialist to join our team. About the Job The ... Act as a primary point-of-contact for users of the SciSure platform through our Support Desk ...

Homerun B.V.

Technical Support Specialist

Boston, MA · On-site

At SciSure we're looking for a Technical Support Specialist to join our team. About the Job The ... Act as a primary point-of-contact for users of the SciSure platform through our Support Desk ...

Fin

Technical Support Specialist

Chicago, IL · On-site

... platform and help drive improvements in product, processes, and peer development. You'll use AI ... next Technical Support Specialist. What will I be doing? * Communicating efficiently and ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the reliability, security, and integrity of customer environments. This role investigates complex technical issues ...

Weekday AI

Technical Support Specialist

Allen, TX

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)

Weekday AI

Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking ... Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)

Socket.dev

Technical Support Specialist

Atlanta, GA · On-site

Geotab's open platform and Geotab Marketplace ® , offering hundreds of third‑party solution ... As a Technical Support Specialist, your key area of responsibility will be troubleshooting and ...

New

Intercom

Technical Support Specialist

Chicago, IL · On-site

As a Technical Support Specialist, you'll own complex technical queries around some of our most ... Experience using Fin, or similar SaaS platforms. * Experience as Tier 2 or similar level of support.

Fin

Technical Support Specialist

Chicago, IL · On-site

As a Technical Support Specialist, you'll own complex technical queries around some of our most ... Experience using Fin, or similar SaaS platforms. * Experience as Tier 2 or similar level of support.

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How much do technical platform support specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for technical platform support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

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Infographic showing various Technical Platform Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Phoenix, AZ • Remote

OnSite Solutions LLC
11 - 50 employees
Learn more about OnSite Solutions LLCexternal

$45K - $50K/yr

Full-time

Re-posted 21 days ago

Job description

IT Technical Support Specialist Location: Phoenix, Arizona - RemoteEmployment Type: Full-time, salariedSalary Range: $45,000 - $55,000 / YearTravel: Occasional in-state and out-of-state travel expected Position OverviewOnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation. ResponsibilitiesProvide remote technical support using computer applications and remote-access tools.Receive, document, prioritize, and resolve support requests through the company's ticketing system.Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.Communicate clearly and professionally with employees, leadership, customers, and other supported users.Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.Help improve support processes, ticket workflows, documentation, and service delivery practices.Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities. QualificationsOne to two years of relevant IT support experience.Experience providing remote technical support to end users.Experience using an IT ticketing or service-management system.Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.Strong troubleshooting, organizational, and problem-solving skills.Clear verbal and written communication skills.Ability to document technical issues, resolutions, and procedures accurately.Ability to manage multiple priorities in a fast-paced environment.Ability to work independently while escalating issues appropriately.Professional judgment and discretion when handling sensitive systems, data, and user concerns.Associate degree in Information Technology, Computer Science, or a related field preferred but not required.Entry-level IT certifications are preferred but not required. Remote Work and TravelThis position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.