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Platform Support Technician Jobs (NOW HIRING)

Tecology

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Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented individual who ... platforms. · Proficiency in maintaining and supporting hardware/software systems. · Familiarity ...

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Tecology, Inc.

Support Technician

Vancouver, WA · On-site

The Support Technician role requires a multi-talented individual who will work to resolve basic to ... platforms. · Proficiency in maintaining and supporting hardware/software systems. · Familiarity ...

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Riot Platforms

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About Riot Platforms Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for ... About the role The IT Support Technician II is an experienced technical support role responsible ...

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IT Support Technician II

Denver, CO · On-site

$85K - $100K/yr

About Riot Platforms Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for ... About this role The IT Support Technician II is an experienced technical support role responsible ...

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IT Support Technician II

Houston, TX · On-site

$20.50 - $28.25/hr

About Riot Platforms Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for ... About this role The IT Support Technician II is an experienced technical support role responsible ...

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Platform Support Technician information

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How much do platform support technician jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for platform support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a platform support technician?

Platform Support Technicians are IT professionals responsible for maintaining, troubleshooting, and supporting hardware and software platforms within an organization. They ensure that systems such as servers, networks, and applications run smoothly and efficiently, addressing technical issues as they arise. Their work often includes installing updates, monitoring system performance, and providing technical assistance to end-users or other IT staff. Platform Support Technicians play a vital role in minimizing downtime and ensuring the reliability and security of organizational IT infrastructure.

What skills and qualifications are needed to be a platform support technician?

To thrive as a Platform Support Technician, you need a solid understanding of IT systems, troubleshooting, and platform-specific knowledge, often backed by a relevant degree or technical certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with ticketing systems, remote desktop tools, and monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service skills help you effectively resolve user issues and work with technical teams. These skills ensure efficient platform performance, quick resolution of technical problems, and high user satisfaction.

How does a platform support technician collaborate with other IT teams to resolve technical issues?

Platform Support Technicians often work closely with network engineers, software developers, and customer support teams to troubleshoot and resolve platform-related issues. When a complex problem arises, they may escalate incidents to specialized teams, coordinate investigations, and communicate findings to ensure a swift resolution. This role requires strong communication skills and the ability to translate technical details between departments, ensuring that both technical and non-technical stakeholders are kept informed throughout the process.

What cities are hiring for Platform Support Technician jobs?

Cities with the most Platform Support Technician job openings:

What states have the most Platform Support Technician jobs?

States with the most job openings for Platform Support Technician jobs include:

What are popular job titles related to Platform Support Technician jobs?

For Platform Support Technician jobs, the most frequently searched job titles are:

Infographic showing various Platform Support Technician job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 42% Part Time, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Support Technician

Vancouver, WA • On-site

Tecology
See more jobs at Tecologyexternal

$22.10 - $31.83/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

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Job description

SUPPORT TECHNICIAN

Description

The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.

Position Type

Hourly + Bonus Program:

Support Technician 1: $22.10

Support Technician 2: $26.52

Support Technician 3: $31.83

Bonus Program: Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.

Benefits: Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.

Key Responsibilities

· Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.

· Diagnose and resolve hardware and software issues via in-person, phone, or remote support.

· Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.

· Set up workstations, including cabling, OS installation, and software configuration.

· Use documented procedures and tools to analyze and resolve technical problems.

· Follow established IT policies and best practices.

· Maintain positive relationships with users and team members.

· Work independently and collaboratively to address onsite support needs.

· Document internal procedures in the knowledge base.

Required Qualifications

· Experience in IT support roles, including help desk and desk-side support.

· Familiarity with IT ticketing systems and infrastructure platforms.

· Proficiency in maintaining and supporting hardware/software systems.

· Familiarity with running PowerShell scripts.

· Ability to manage ticket escalations and warranty service processes.

· Administrative knowledge of Active Directory.

· Strong interpersonal, communication, and problem-solving skills.

· Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.

· Physical ability to lift up to 50 pounds.

Preferred Qualifications

· Associate’s or bachelor’s degree in Computer or Information Science.

· Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.

· Experience with Microsoft Office 365 and/or Azure administration.

Company Description

Tecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region.