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Platform Support Technician Jobs (NOW HIRING)

Riot Platforms

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

About Riot Platforms Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for ... About this role The IT Support Technician I is an entry-level technical support role responsible ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

Field Support Technician - On-site Aqueity is looking for a customer-facing Field Support ... Experience with ConnectWise, Kaseya, or similar RMM/PSA platforms * Familiarity with firewalls ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

Job Title Desktop Support Technician Location Saint Paul, Minnesota (Onsite) Job Type Full-time | ... device management platforms. Candidates with healthcare or other high-urgency environment ...

Actalent

Automation Support Technician

East Peoria, IL · On-site

$41K/yr

Automation Support Technician The Automation Support Technician serves as the primary operational ... Support the daily operation of automated equipment, robotics systems, and technology platforms ...

Albertsons

System Support Technician

Denver, PA · On-site

System Support Technician ACME, a division of Albertsons Companies This position is located in ... platforms. * Experience supporting retail, warehouse, distribution center, or logistics operations.

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

Proven experience (2 years) as a workstation support technician or in a similar technical support ... Product Engineering, Platform Engineering, DevSecOps) Quality Engineering (Manual Testing ...

Albertsons

System Support Technician

Denver, PA · On-site

System Support Technician ACME, a division of Albertsons Companies This position is located in ... platforms. * Experience supporting retail, warehouse, distribution center, or logistics operations.

Kforce Inc

Executive Support Technician

Tampa, FL · On-site

We are seeking an Executive Support Technician to provide high-touch, concierge-level technology ... Experience with ServiceNow, Remedy, or a comparable ticketing platform preferred * Comfortable ...

REMPREX, LLC

Support Technician II

Lisle, IL · On-site

$21.25 - $29/hr

What You'll Do The Level II Support Technician role requires an individual with expert technical ... Working knowledge of the following Microsoft ® Windows ® platforms: * Server 2003 * Server 2008

Remprex

Support Technician II

Lisle, IL · On-site

$55K/yr

What You'll Do The Level II Support Technician role requires an individual with expert technical ... Working knowledge of the following Microsoft ® Windows ® platforms: * Server 2003 * Server 2008

Albertsons

System Support Technician

Denver, PA

System Support Technician ACME, a division of Albertsons Companies This position is located in ... platforms. * Experience supporting retail, warehouse, distribution center, or logistics operations.

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

... support Technician (Topeka, KS - Onsite) MAJOR RESPONSIBILITES: • Install, configure, and ... Engineering, Platform Engineering, DevSecOps) • Quality Engineering (Manual Testing ...

InterSources Inc

PC Support Technician

Manhattan, NY · On-site

... platforms and services. • More specify, the primary responsibility for this position is to lead the provisioning, asset inventory management, kitting and distribution of iPhones, mobile printers ...

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Platform Support Technician information

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How much do platform support technician jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for platform support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a platform support technician?

Platform Support Technicians are IT professionals responsible for maintaining, troubleshooting, and supporting hardware and software platforms within an organization. They ensure that systems such as servers, networks, and applications run smoothly and efficiently, addressing technical issues as they arise. Their work often includes installing updates, monitoring system performance, and providing technical assistance to end-users or other IT staff. Platform Support Technicians play a vital role in minimizing downtime and ensuring the reliability and security of organizational IT infrastructure.

What skills and qualifications are needed to be a platform support technician?

To thrive as a Platform Support Technician, you need a solid understanding of IT systems, troubleshooting, and platform-specific knowledge, often backed by a relevant degree or technical certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with ticketing systems, remote desktop tools, and monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service skills help you effectively resolve user issues and work with technical teams. These skills ensure efficient platform performance, quick resolution of technical problems, and high user satisfaction.

How does a platform support technician collaborate with other IT teams to resolve technical issues?

Platform Support Technicians often work closely with network engineers, software developers, and customer support teams to troubleshoot and resolve platform-related issues. When a complex problem arises, they may escalate incidents to specialized teams, coordinate investigations, and communicate findings to ensure a swift resolution. This role requires strong communication skills and the ability to translate technical details between departments, ensuring that both technical and non-technical stakeholders are kept informed throughout the process.

What cities are hiring for Platform Support Technician jobs?

Cities with the most Platform Support Technician job openings:

What states have the most Platform Support Technician jobs?

States with the most job openings for Platform Support Technician jobs include:

What are popular job titles related to Platform Support Technician jobs?

For Platform Support Technician jobs, the most frequently searched job titles are:

Infographic showing various Platform Support Technician job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 42% Part Time, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

IT Support Technician I

Austin, TX • On-site

Riot Platforms
IT Services • 201 - 500 employees
Learn more about Riot Platformsexternal

$21.25 - $29.25/hr

Full-time

Medical, Retirement

Posted 22 days ago

Riot Platforms rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

34th of 261 rated facilities management

Job description

About Riot Platforms
Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for powering and building digital infrastructure. Riot's mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.
Who we are
At Riot, we're building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.
We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.
About this role
The IT Support Technician I is an entry-level technical support role responsible for frontline incident response, break/fix support, routine administrative support tasks, and hands-on participation in IT projects across assigned facilities. This position is designed to develop quickly into a fully independent support role through structured exposure to end-user support, technical systems, project work, and cross-site operational responsibilities.
The IT Support Technician I provides support for all user populations, including executive and VIP users, and is expected to deliver professional, timely, and well-documented service across a broad range of end-user technologies. While the role is developmental in nature, it is not limited to basic ticket intake. The position includes routine administrative actions within support-governed systems, standardized technical execution, and increasing ownership of incidents and project tasks as the employee gains proficiency.
This role is intentionally weighted toward incident response and break/fix work while also contributing to project execution, support readiness, and operational continuity across multiple facilities. The IT Support Technician I must be adaptable, customer-focused, coachable, and capable of growing rapidly into broader technical independence.
This position will be based in our Austin office with travel two days a week to our Rockdale location.
What you'll be doing
  • Resolve frontline incidents, service requests, break/fix issues, and routine end-user technology needs across assigned facilities.
  • Support hardware, software, endpoint, account-access, mobile-device, printing, conferencing, workstation, and device-setup needs for standard, operational, remote, executive, and VIP users.
  • Diagnose routine to moderately complex technical issues using established procedures, knowledge resources, documentation, and team guidance.
  • Document troubleshooting steps, user communications, actions taken, resolutions, and escalations accurately in the ticketing system.
  • Perform routine administrative tasks, device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other support activities in accordance with approved procedures.
  • Participate in IT projects, deployments, upgrades, refreshes, office moves, inventory efforts, device staging, and site-support initiatives.
  • Collaborate with Level 2 technicians and IT support leads to deliver cross-site support, identify recurring issues, improve documentation, and strengthen support processes.
  • Develop technical independence by applying coaching, building system knowledge, and demonstrating increasing ownership and reliability.

What you'll have
  • High school diploma or GED required; associate's degree in Information Technology or a related field is preferred.
  • Zero to two years of IT support, technical support, service desk, field support, or related hands-on technology experience.
  • Basic working knowledge of end-user devices, operating systems, productivity software, mobile devices, and common support practices.
  • Demonstrated interest in technology, troubleshooting, and customer support.
  • Strong communication, customer-service, organization, and documentation skills.
  • Willingness and ability to learn quickly, accept coaching, and grow into a fully independent support role.
  • Ability to perform routine administrative actions within support-governed systems in accordance with documented procedures and role-based permissions.
  • Ability to support executive and VIP users with professionalism, discretion, and strong service orientation.
  • Ability to travel between facilities and provide on-site support as needed.

Compensation and Benefits
  • Competitive Salary: Base range (commensurate with experience) + bonus
  • Long-Term Growth: Eligible to participate in Riot's equity incentive programs and share in the success you help build.
  • 401(k) Retirement Plan: Incudes a generous company match.
  • Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
  • Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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