Technical Operations Manager Jobs in Charleston, WV

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

As a member of Zayo's Solution Architecture Organization, the role of Technical Solution Analyst is a dynamic opportunity for individuals looking to begin a technical career in the Telecom Industry. By partnering with the Solution Architecture Organization, each Technical Solution Analyst will be encouraged to develop their technical skillset through org-wide mentorship and hands-on learning. This includes supporting KMZ requests, basic custom opportunity tasks, existing service visualization requests, and basic network design tasks that visually represent solutions for direct and indirect customers.

This individual will be responsible for assisting in preparing and delivering technical diagrams and sales presentations and driving the transactional and primary custom solution sales cycles to closure. Key areas of focus will include: technical documentation capturing physical and logical solutions, proposal response assistance, providing guidance and counsel throughout the transactional and basic custom solution sales processes, and ensuring complete and accurate documentation for all supported opportunities.

Responsibilities:

• Sales Support

  • Assist the Solution Architecture Org driving sales through operational support

  • Utilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requests

  • Assist in the preparation of proposal responses and cost-effective solution designs

• Solution Design

  • Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems

  • Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholders

  • Assist Solution Engineers as they design solutions that support current and future customer business applications

  • In addition to learning all required network engineering material, the Technical Solutions Analyst will be expected to stay up-to-date with general industry and technological developments

• Planning and Logistics

  • Adhere to and communicate timeline expectations for project completion

  • Provide regular project updates to internal customers (sales, engineering, technical operations)

• General

  • Adhere to all company standards and overall business professionalism

  • Demonstrate regular, consistent, and punctual attendance

  • Perform other duties as assigned

  • Must be available to work during Mountain Time business hours, regardless of geographic location

Qualifications

• Recommended to have at least two years experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)

• Excellent project management skills

• Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms

• Consistent focus on results and goal achievement

• Proficiency in Microsoft Word and Excel

• Strong teamwork skills

• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment

Preferred Additional Experience

• Bachelor's degree in Telecommunications, Engineering, Economics, General Business, and or related field of study

• Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld

• Network design (emphasis on fiber, Layer 1, 2, and 3)

• MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet)

• Internet technologies, functionality, and services

• Networking protocols (emphasis on Layers 1, 2, and 3)

• Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)

• High-level understanding of Fiber Optic network design and implementation

Base Pay Range: $24.76 to $26.70 per hour, commensurate with experience.

#Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, "Biometric Data"), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1's policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data - including through CLEAR - you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.