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Technical Onboarding Manager Jobs in Ridgeville, SC

acv

Product Delivery Specialist

Charleston, SC

$12.75 - $16.25/hr

What We're Looking For * 3-7 years in field implementation, technical onboarding, or solutions ... Experience working with dealer senior management and in customer relationship management roles

Pae

Site Facilities Manager

Ladson, SC · On-site

The scope of work includes but not limited to technical maintenance (electrical, HVAC, plumbing ... Oversees employees on-boarding and ensures they are qualified to perform duties expected of them.

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Technical Onboarding Manager information

See Ridgeville, SC salary details

$50.4K

$150.5K

$191.3K

How much do technical onboarding manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for technical onboarding manager in Ridgeville, SC is $150,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,200.00 and $178,900.00 per year, depending on experience, location, and employer.

What does a Technical Onboarding Manager do?

A Technical Onboarding Manager is responsible for guiding new clients or employees through the process of implementing and integrating technical products or systems. They serve as the primary point of contact during the onboarding phase, ensuring that technical requirements are met and that users are trained effectively. Their duties often include coordinating with internal teams, troubleshooting issues, and providing resources or documentation to facilitate a smooth transition. The goal is to help clients or new hires become self-sufficient and confident in using the technology as quickly as possible.

What are the key skills and qualifications needed to thrive as a Technical Onboarding Manager?

To thrive as a Technical Onboarding Manager, you need strong project management abilities, in-depth technical knowledge relevant to your company's products or services, and experience in client onboarding or implementation. Familiarity with CRM platforms, onboarding software, and communication tools such as Salesforce or Jira is typically required, along with certifications like PMP or ITIL being advantageous. Outstanding interpersonal skills, problem-solving, and the ability to communicate technical concepts clearly help build trust and ensure a smooth client experience. These skills and qualities are critical for successfully guiding new clients through complex technical processes and fostering long-term satisfaction.

How does a Technical Onboarding Manager typically collaborate with cross-functional teams during the onboarding process?

A Technical Onboarding Manager frequently works closely with various departments such as Sales, Product, Engineering, and Customer Support to ensure a smooth and efficient onboarding experience for new clients or employees. They coordinate technical requirements, address integration challenges, and act as a bridge between clients and internal stakeholders to resolve issues promptly. Regular communication and collaboration are key, as the role often involves organizing meetings, providing feedback to product teams, and ensuring that onboarding timelines are met. This collaborative approach helps create a seamless transition and fosters long-term client satisfaction.

What is the difference between Technical Onboarding Manager vs Customer Success Manager?

AspectTechnical Onboarding ManagerCustomer Success Manager
Primary FocusTechnical setup and integration of new clientsCustomer retention and satisfaction
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentTechnical teams, implementation projectsCustomer support, account management
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

The Technical Onboarding Manager primarily focuses on technical setup and integration for new clients, ensuring smooth implementation of products or services. In contrast, the Customer Success Manager emphasizes maintaining ongoing customer relationships, ensuring satisfaction, and promoting retention. While both roles require strong communication skills, the Technical Onboarding Manager leans more towards technical expertise and project management, whereas the Customer Success Manager centers on customer engagement and support.

What job categories do people searching Technical Onboarding Manager jobs in Ridgeville, SC look for?

The top searched job categories for Technical Onboarding Manager jobs in Ridgeville, SC are:

Technical Onboarding Manager jobs near you
Infographic showing various Technical Onboarding Manager job openings in Ridgeville, SC as of June 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $150,544 per year, or $72.4 per hour.

Product Delivery Specialist

acv

Charleston, SC

$12.75 - $16.25/hr

Full-time

Posted 5 days ago

Job description

About the Role

ACV VIPER is an AI  powered hardware platform that helps automotive dealerships acquire more vehicles and grow service lane revenue. ACV is looking for a dynamic individual to ensure our the platform is installed and optimally configured so  customers realize immediate value on  deployment. 

As a Product Delivery Specialist, you will oversee hardware installations in dealership environments, launch the customer on the  software platform and configure integrations with dealer management systems and CRMs. As the customer’s key relationship from on-site launch, you will understand the operational dynamics of the dealership and drive adoption with service drive managers and sales managers during the critical first 30 days. As an automotive expert, you will support change management needed for customer’s to get maximum value from their ACV powered solution.

VIPER is a new product launch for ACV. We are seeking creative, resourceful people who are comfortable with ambiguity and dedicated to customer success.

What You'll Do

  • Own each customer's end-to-end VIPER deployment as ACV's on-site advisor to dealership ownership and senior management.
  • Independently assess each dealership's operations and design a customized deployment and configuration plan.
  • Review and approve pre-install assessments to confirm dealership readiness.
  • Direct and oversee on-site hardware installation; assist installation technicians to perform limited hands-on installation on occasion.
  • Configure customer-specific software settings and select integration approaches for dealer DMS, service platforms, and similar software.
  • Diagnose and resolve technical and integration issues in the field, escalating only code-level matters to Engineering.
  • Waive or deviate from standard procedures without prior approval where warranted.
  • Make the final go/no-go decision on launch readiness and customer handover.
  • Resolve customer escalations, complaints, and disputes on site; commit ACV to reasonable remediation within defined parameters.
  • Advise dealership leadership on operational changes to maximize adoption and formulate customer-specific adoption strategies.
  • Provide on-site training to dealership staff within the first week; retrain existing customers as needed.
  • Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
  • Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
  • Contribute to installation standards, checklists, and SOPs as the VIPER program scales.

 

What We're Looking For

  • 3–7 years in field implementation, technical onboarding, or solutions engineering, ideally in automotive technologies
  • Occasional physical activity, including lifting up to 50 pounds, may be required on an incidental basis in the course of overseeing installations.
  • Direct experience with automotive dealer-facing software systems (such as DMS, IMS, CRM, inspection )
  • Experience working with dealer senior management and in customer relationship management roles
  • Comfortable working in an automotive  dealership environment directing and coordinating install technicians
  • Wired to solve problems without a detailed playbook
  • Comfortable with traveling approximately 75% of the time (typically 3 weeks per month. This is a core requirement of the role, not an occasional ask
  • Excited about innovation and new technologies

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