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Technical Onboarding Manager Jobs in Park Ridge, IL

SpotOn

Client Onboarding Manager

Chicago, IL · Remote

$77K - $100K/yr

The Manager, Client Onboarding leads a team of specialists, driving operational excellence and ... Collaborate with other departments, including Technical Services, Sales, and Success, to drive ...

SpotOn: Sales

Client Onboarding Manager

Chicago, IL · On-site

$77K - $100K/yr

The Manager, Client Onboarding leads a team of specialists, driving operational excellence and ... Collaborate with other departments, including Technical Services, Sales, and Success, to drive ...

SpotOn: Sales

Client Onboarding Specialist

Chicago, IL · On-site

$46K - $67K/yr

This role requires a high level of project management, stakeholder coordination, and technical ... Lead onboarding consultations with key decision-makers, aligning expectations, defining success ...

SpotOn

Client Onboarding Specialist

Chicago, IL · Remote

$46K - $67K/yr

This role requires a high level of project management, stakeholder coordination, and technical ... Lead onboarding consultations with key decision-makers, aligning expectations, defining success ...

Loomis

Onboarding Program Manager

Elmhurst, IL · On-site

$82K - $124K/yr

Job Summary The Onboarding Program Manager is responsible for designing, building, and continuously ... Identify and inventory all pockets of technical content across the organization. * Curate ...

Burroughs

Onboarding Program Manager

Elmhurst, IL

$82K - $124K/yr

Job Summary The Onboarding Program Manager is responsible for designing, building, and continuously ... Identify and inventory all pockets of technical content across the organization. * Curate ...

Burroughs, Inc.

Onboarding Program Manager

Elmhurst, IL · On-site

$82K - $124K/yr

Job Summary The Onboarding Program Manager is responsible for designing, building, and continuously ... Identify and inventory all pockets of technical content across the organization. * Curate ...

Cloud think technologies LLC

EDI Lead

Northbrook, IL · On-site

Lead the technical onboarding process for new trading partners, including communication setup (AS2, SFTP, VAN). * Status Reporting: Provide regular updates to management regarding project milestones ...

CloudThink Tech Inc

EDI Lead

Northbrook, IL · On-site

Lead the technical onboarding process for new trading partners, including communication setup (AS2, SFTP, VAN). Status Reporting: Provide regular updates to management regarding project milestones ...

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Technical Onboarding Manager information

See Park Ridge, IL salary details

$50.2K

$149.9K

$190.4K

How much do technical onboarding manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical onboarding manager in Park Ridge, IL is $149,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,600.00 and $178,100.00 per year, depending on experience, location, and employer.

What does a Technical Onboarding Manager do?

A Technical Onboarding Manager is responsible for guiding new clients or employees through the process of implementing and integrating technical products or systems. They serve as the primary point of contact during the onboarding phase, ensuring that technical requirements are met and that users are trained effectively. Their duties often include coordinating with internal teams, troubleshooting issues, and providing resources or documentation to facilitate a smooth transition. The goal is to help clients or new hires become self-sufficient and confident in using the technology as quickly as possible.

What are the key skills and qualifications needed to thrive as a Technical Onboarding Manager?

To thrive as a Technical Onboarding Manager, you need strong project management abilities, in-depth technical knowledge relevant to your company's products or services, and experience in client onboarding or implementation. Familiarity with CRM platforms, onboarding software, and communication tools such as Salesforce or Jira is typically required, along with certifications like PMP or ITIL being advantageous. Outstanding interpersonal skills, problem-solving, and the ability to communicate technical concepts clearly help build trust and ensure a smooth client experience. These skills and qualities are critical for successfully guiding new clients through complex technical processes and fostering long-term satisfaction.

How does a Technical Onboarding Manager typically collaborate with cross-functional teams during the onboarding process?

A Technical Onboarding Manager frequently works closely with various departments such as Sales, Product, Engineering, and Customer Support to ensure a smooth and efficient onboarding experience for new clients or employees. They coordinate technical requirements, address integration challenges, and act as a bridge between clients and internal stakeholders to resolve issues promptly. Regular communication and collaboration are key, as the role often involves organizing meetings, providing feedback to product teams, and ensuring that onboarding timelines are met. This collaborative approach helps create a seamless transition and fosters long-term client satisfaction.

What is the difference between Technical Onboarding Manager vs Customer Success Manager?

AspectTechnical Onboarding ManagerCustomer Success Manager
Primary FocusTechnical setup and integration of new clientsCustomer retention and satisfaction
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentTechnical teams, implementation projectsCustomer support, account management
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

The Technical Onboarding Manager primarily focuses on technical setup and integration for new clients, ensuring smooth implementation of products or services. In contrast, the Customer Success Manager emphasizes maintaining ongoing customer relationships, ensuring satisfaction, and promoting retention. While both roles require strong communication skills, the Technical Onboarding Manager leans more towards technical expertise and project management, whereas the Customer Success Manager centers on customer engagement and support.

What job categories do people searching Technical Onboarding Manager jobs in Park Ridge, IL look for?

The top searched job categories for Technical Onboarding Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Technical Onboarding Manager jobs?

Cities near Park Ridge, IL with the most Technical Onboarding Manager job openings:

Technical Onboarding Manager jobs near you

Technical Implementation Manager II

JP Morgan Chase

Chicago, IL • On-site

Full-time

Medical, Retirement

Re-posted 23 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description

Are you ready to make a real impact in the world of Treasury Services? Join a team where your technical expertise and client focus drive seamless onboarding experiences for global organizations. Here, you'll collaborate with talented professionals and help shape the future of financial solutions. Your work will empower clients and strengthen our reputation for excellence. Step into a role where your contributions matter and your growth is supported.

As a Client Technical Onboarding Manager within the Commercial and Investment Bank Client Technical Onboarding Team, you guide clients through the technical setup and testing of receivables products. You work closely with us to deliver high-quality solutions, ensuring a smooth and positive onboarding experience. You'll be part of a collaborative team that values your ideas and supports your professional development. Your role is essential in helping clients achieve their business goals while enhancing our firm's reputation.

Job Responsibilities

  • Lead scoping meetings to understand and fulfill client product and technical requirements
  • Facilitate recurring project status meetings and provide clear updates to clients and internal teams
  • Prepare Statements of Work and documentation outlining product implementation options
  • Use tracking tools and systems to monitor project status, issues, and risks
  • Establish test environments, validate file formats, and coordinate file and back-office testing
  • Analyze and explain test results to clients, assisting with issue resolution
  • Support clients during production migration and verification, ensuring successful implementation
  • Collaborate with production teams to provide timely status updates
  • Attend meetings and training sessions to enhance product knowledge
  • Identify process gaps and improvement opportunities, taking ownership of initiatives
  • Adhere to all department policies and procedures

Required qualifications, capabilities, and skills

  • Experience in banking, treasury, product, or project management
  • Strong client servicing skills, with a focus on clear communication and relationship building
  • Excellent verbal and written communication abilities
  • Proven analytical skills and attention to detail
  • Effective issue resolution and escalation capabilities
  • Ability to manage multiple projects and prioritize tasks independently
  • Collaborative mindset and ability to work well in team environments
  • Willingness to learn and adapt to change
  • Professional qualifications as required by region (e.g., Enhanced Competency Framework certifications in Hong Kong)
  • Minimal travel required (less than 5%)

Preferred qualifications, capabilities, and skills

  • Experience in client-facing project management roles
  • Familiarity with receivables products such as Lockbox, ReceiptStream, and Image Cash Letter
  • Technical aptitude with file formats and data transmission processes
  • Experience using project tracking tools and databases
  • Ability to identify and drive process improvements
  • Demonstrated subject matter expertise in supported products
  • Commitment to ongoing professional development
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

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