ZipRecruiter

Log In

1

Technical It Support Jobs in Washington (NOW HIRING)

mPower, Inc.

Technical IT Support Specialist

Bethesda, MD

$57K - $61K/yr

m Power, Inc . is seeking a Technical IT Support Specialist provides responsive, customer-focused support to end users, including senior and executive-level personnel. This role supports desktop and ...

Posted today

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative team to support and deliver technology solutions that meet evolving business needs. This role involves ...

Posted today

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations and mission success, including resolving technical issues and maintaining IT assets. Responsibilities ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

... technical problems, and resolve or appropriately escalate issues. • Track IT assets, support ... on IT support in a desktop or service desk environment. • Strong troubleshooting skills for ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD

$33 - $36/hr

Position Summary We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to employees across the organization. The ideal candidate will have 3-5 years of ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

Position Summary We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to employees across the organization. The ideal candidate will have 3-5 years of ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

Position Summary We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to employees across the organization. The ideal candidate will have 3-5 years of ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

Position Summary We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to employees across the organization. The ideal candidate will have 3-5 years of ...

next page

Showing results 1-20

All JobsTechnical It Support JobsTechnical It Support Jobs in Washington

Technical It Support information

See Washington salary details

$16

$29

$50

How much do technical it support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical it support in Washington is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is technical IT support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What are the key skills and qualifications needed to thrive as a technical IT support specialist?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

What are some of the most common challenges faced by technical IT support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

Which technical IT support job is the highest paid?

Senior IT support roles such as IT Manager, Network Architect, or Cybersecurity Manager tend to have the highest salaries in the technical support field, often exceeding $100,000 annually. These positions typically require advanced certifications, extensive experience, and strong technical skills in areas like network infrastructure, security, and systems administration.

What are popular job titles related to Technical It Support jobs in Washington?

For Technical It Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Technical It Support jobs in Washington look for?

The top searched job categories for Technical It Support jobs in Washington are:

What cities in Washington are hiring for Technical It Support jobs?

Cities in Washington with the most Technical It Support job openings:

Technical It Support jobs near you
Infographic showing various Technical It Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Technical IT Support Specialist

mPower, Inc.

Bethesda, MD

$57K - $61K/yr

Full-time

Posted 19 hours ago

Posted today

Job description

mPower, Inc. is seeking a Technical IT Support Specialist provides responsive, customer-focused support to end users, including senior and executive-level personnel. This role supports desktop and mobile technologies through installation, configuration, maintenance, and troubleshooting of hardware and software. The specialist will resolve technical issues, manage service requests, and contribute to broader IT initiatives and projects while ensuring a reliable and secure user experience. 
Responsibilities
  • Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.
  • Providing enhanced VIP desktop and user support service.
  • Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
  • Providing software support for users of client-provided applications (as identified by the task).
  • Ability to work well under pressure and meet deadlines as needed.
  • Ability to lead/track special projects
  • Using an IT ticket system, responsible for receiving and tracking trouble tickets, updating open tickets appropriately with actions/steps taken; working them to completion and/or re-assigning them to a technical specialist for action, and closing out with the customer and in the ticketing system.
Qualifications
  • Bachelor's and 1 year of experience, or Associate's degree and 3 years of technical support or a HS diploma and 5 years of technical support experience.
  • Experience with current desktop and laptop computers.
  • Experience supporting various operating systems – expertise should include Windows 10 and 11; macOS (ideally 14 or higher); Linux (Ubuntu preferred)
  • Technical support experience in Microsoft suite.
  • Experience using ServiceNow for incident management, problem management, and request fulfillment.
  • Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs.
  • Strong written and oral communications are required
  • Must be able to obtain a Public Trust clearance
Desired Qualifications
  • Experience supporting a federal agency
  • Bachelor’s degree preferred; ideally in Computer Science, Information Systems, or Social Science
  • Experience with Active Directory
  • Experience with Mobile Device Management (such as MobileIron or Ivanti)
  • Experience providing IT support in a healthcare/clinical environment, ideally supporting connected medical devices
  • One or more of the following certifications is desired:
    • Apple Certified Support Professional
    • Microsoft Certified Professional
    • CompTIA Security+
    • CompTIA A+
mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.