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Technical It Support Jobs in Arizona (NOW HIRING)

Mister Car Wash

Director, IT Support

Tucson, AZ · On-site

The Director of IT Support is responsible for leading the strategic direction and daily operations ... This role ensures the delivery of high-quality technical support services, oversees the performance ...

Mister Car Wash, Inc.

Director, IT Support

Tucson, AZ · On-site

$120 - $180/hr

The Director of IT Support is responsible for leading the strategic direction and daily operations ... This role ensures the delivery of high-quality technical support services, oversees the performance ...

Heico

IT Support Technician

Tempe, AZ

$21 - $28.75/hr

The Information Technology (IT) Support Technician is responsible for the support of end users and ... Technical knowledge of the techniques and procedures of software and hardware support and ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

The Information Technology (IT) Support Technician is responsible for the support of end users and ... Technical knowledge of the techniques and procedures of software and hardware support and ...

HEICO

IT Support Technician

Tempe, AZ

$21 - $28.75/hr

The Information Technology (IT) Support Technician is responsible for the support of end users and ... Technical knowledge of the techniques and procedures of software and hardware support and ...

Collabera LLC

Entry Level IT Support

Chandler, AZ · On-site

$23 - $25/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...

Collabera LLC

Entry Level IT Support

Chandler, AZ · On-site

$23 - $25/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Glendale, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Glendale, AZ · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Glendale, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

Pae

IT Support Technician

Tucson, AZ · On-site

$33 - $35/hr

Amentum is seeking IT Support Technicians to support our DHS customer at their regional CONUS and ... In addition to your technical experience, you also have exceptional customer service skills and are ...

HCTec, LLC

IT Support Analyst II

Glendale, AZ · On-site

$60 - $80/hr

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

Pae

IT Support Technician

Tucson, AZ

$33 - $35/hr

Amentum is seeking IT Support Technicians to support our DHS customer at their regional CONUS and ... In addition to your technical experience, you also have exceptional customer service skills and are ...

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All JobsTechnical It Support JobsTechnical It Support Jobs in Arizona

Technical It Support information

See Arizona salary details

$13

$24

$41

How much do technical it support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical it support in Arizona is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is technical IT support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What are the key skills and qualifications needed to thrive as a technical IT support specialist?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

What are some of the most common challenges faced by technical IT support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

Which technical IT support job is the highest paid?

Senior IT support roles such as IT Manager, Network Architect, or Cybersecurity Manager tend to have the highest salaries in the technical support field, often exceeding $100,000 annually. These positions typically require advanced certifications, extensive experience, and strong technical skills in areas like network infrastructure, security, and systems administration.

What are popular job titles related to Technical It Support jobs in Arizona?

For Technical It Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Technical It Support jobs in Arizona look for?

The top searched job categories for Technical It Support jobs in Arizona are:

What cities in Arizona are hiring for Technical It Support jobs?

Cities in Arizona with the most Technical It Support job openings:

Technical It Support jobs near you
Infographic showing various Technical It Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,489 per year, or $24.3 per hour.

Director, IT Support

Mister Car Wash

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Mister Car Wash rating

7.0

Company rating: 7.0 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

171st of 375 rated vehicle maintenance

Job description

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!
We wash cars for the fun of it. We put people first. We help turn jobs into careers.
We're currently seeking a Director of IT Support to join our Headquarters team!
The Director of IT Support is responsible for leading the strategic direction and daily operations of the IT support function across all company locations, including 550+ stores, regional offices, and headquarters. This role ensures the delivery of high-quality technical support services, oversees the performance of support teams, and drives continuous improvement in service delivery. The Director partners with business leaders and IT leadership to align support operations with organizational goals and to enhance the end-user experience.
This role also leads the team that deploys Point of Sale technology in new stores and acquisitions for the largest company in a fast-growing industry. This includes working closely with other departments like Construction and Facilities Maintenance to ensure installation scheduling is timely and efficient.
What You Will Do:
Culture & Customer Experience Leadership:
  • Champion a customer-centric mindset throughout the IT support organization, cultivating a mentality that prioritizes user satisfaction and experience.
  • Build and sustain a culture of belonging where all team members feel valued, empowered, and motivated.
  • Foster a sense of urgency and initiative across the team, encouraging proactive problem-solving and continuous ownership of support outcomes.
  • Model exceptional customer service and hold the team accountable to the highest standards of service delivery.

IT Support Strategy & Leadership:
  • Develop and implement the IT support strategy to ensure scalable, efficient, and customer-focused service delivery.
  • Lead and mentor IT support teams, fostering a culture of accountability, collaboration, and continuous improvement.
  • Define and monitor key performance indicators (KPIs) to measure support effectiveness and user satisfaction.

Operations & Service Management:
  • Oversee daily IT support operations, including a remote service desk team, field support, and escalation management.
  • Ensure timely resolution of incidents and service requests across all business units.
  • Manage vendor relationships and service level agreements (SLAs) for support-related services.
  • Lead a team of Integration Technicians responsible for installing IT systems in new store builds and acquisitions as well as migrating any necessary data.

Process Improvement & Technology Enablement:
  • Utilize data and reporting to continually find areas to improve service desk effectiveness.
  • Identify opportunities to improve support processes, tools, and workflows, including AI chatbots leveraging a knowledge base
  • Implement automation and self-service solutions to enhance efficiency and user empowerment.
  • Collaborate with infrastructure and application teams to ensure seamless support for new technologies.

Stakeholder Engagement & Communication:
  • Serve as the primary liaison between IT support and business units, ensuring alignment with organizational needs.
  • Collaborate with Store Operations to ensure the Service Desk is focusing on the most impactful items to improve the customer and team member experience.
  • Communicate support performance, initiatives, and improvements to executive leadership.
  • Lead change management efforts related to IT support services.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.
How You Will Shine:
Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field required.
  • Master's degree or MBA preferred.

Experience:
  • Minimum of 8 years of experience in IT support or service management, with at least 5 years in a leadership role.
  • Experience managing multi-site or enterprise-level support operations.
  • Familiarity with ITIL practices and service management platforms (e.g., ServiceNow, Jira Service Management).
  • Experience with Point of Sale installations in retail or restaurant locations.
  • ITIL Foundation, HDI Support Center Director, or similar certifications.

Knowledge, Skills, & Abilities:
  • Demonstrated expertise in IT support operations and service delivery.
  • Ability to operate at both strategic and operational levels, balancing long-term improvements with immediate business needs.
  • Strong leadership and team development skills.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in ITSM tools and reporting.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strategic thinker with a hands-on approach to problem-solving.
  • Commitment to delivering exceptional customer service.
  • Ability to travel to visit stores 3-5 times per year.

What motivates our team:
  • Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
  • Career Progression with a high growth.
  • Modern office space in the heart of downtown Tucson.
  • On-site Fitness Gym and Bike Share.
  • Employee Game Room and Lounge.
  • Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today!
Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.

What Mister Car Wash employees say

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Benefits

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About Mister Car Wash

Sourced by ZipRecruiter

Working at Mister Car Wash is all about opportunity -to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Tucson, AZ, US

Year founded

1969

Social media

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