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Technical Customer Support Jobs in Nevada (NOW HIRING)

Bertelsmann-Jobs

The TSR Supervisor is responsible for leading and supporting a team of Technical Support ... Monitor customer interactions/calls and provide constructive feedback and coaching. * Address ...

AtWork Personnel Services

Sales Engineer

Reno, NV · On-site

$100K/yr

The Sales Engineer will partner with customers, sales teams, engineering, quality, operations, and management to identify opportunities, provide technical guidance, and support continued business ...

Acro Service Corp.

IT Support Specialist

Carson City, NV · On-site

$22 - $24/hr

Responsible for providing tier-one network and systems support by answering, responding, and solving customer s technical requests in a non-scripted environment. * Establishing new users including ...

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Technical Customer Support information

See Nevada salary details

$11

$18

$30

How much do technical customer support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical customer support in Nevada is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.50 per hour, depending on experience, location, and employer.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What are the most commonly searched types of Technical Customer Support jobs in Nevada?

The most popular types of Technical Customer Support jobs in Nevada are:

What cities in Nevada are hiring for Technical Customer Support jobs?

Cities in Nevada with the most Technical Customer Support job openings:

Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,043 per year, or $18.8 per hour.

Technical Support Representative (TSR) Supervisor

Bertelsmann

Las Vegas, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Supervise, coach, and motivate Technical Support Representatives to achieve performance goals.

  • Monitor team performance, key metrics, and customer interactions to ensure quality and service standards are met.

  • Handle escalated customer issues, provide feedback, and support employee development and process improvements.

Job description

Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
Job Description
The TSR Supervisor is responsible for leading and supporting a team of Technical Support Representatives (TSRs) to ensure excellent customer service, operational performance, and achievement of team and business objectives.
YOUR TASKS
  • Supervise, coach, and motivate TSRs to achieve daily, weekly, and monthly performance goals.
  • Monitor team performance and key metrics, including productivity, quality, attendance, customer satisfaction, and service levels.
  • Conduct regular one-on-one meetings, performance reviews, coaching sessions, and feedback discussions.
  • Monitor customer interactions/calls and provide constructive feedback and coaching.
  • Address employee performance issues and implement corrective action when appropriate.
  • Handle escalated customer issues and work with internal departments to resolve complex problems.
  • Ensure TSRs follow company policies, procedures, quality standards, and client requirements.
  • Identify training and development needs and support employee growth.
  • Assist with scheduling and ensuring adequate staffing to meet operational requirements.
  • Analyze performance reports and identify opportunities for process improvement.
  • Communicate business updates, goals, expectations, and ch.anges to the team.
  • Partner with Operations, HR, Training, Quality, and other departments to resolve issues and improve performance.
  • Promote a positive, inclusive, and accountable team environment.
  • Ensure compliance with company policies and applicable procedures.
  • Support continuous improvement initiatives and other operational projects as assigned.
  • Work schedule: A or B shift
    • A Shift: Sunday, Monday, Tuesday from 6am-6:30 pm and every other Saturday from 6am-2:30 pm.
    • B Shift: Wednesday, Thursday, Friday from 6am-6:30 pm and every other Saturday from 6am-2:30 pm.

Qualifications
  • Previous supervisory or team-lead experience, preferably in technical support, operations, or data center environment.
  • Strong coaching, communication, and interpersonal skills.
  • Experience managing performance metrics and KPIs.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Proficiency with Microsoft Office, particularly Excel.
  • Ability to work flexible hours, including weekends or varying shifts, if required.
  • High school diploma/GED required; college degree may be preferred.

Additional Information
  • Medical, Dental, Vision, Life Insurance, and Disability Pay
  • 401(k) with company matching up to 6%
  • Paid Time Off, including paid holidays
  • Flexible Spending Accounts
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more
  • Employee Assistance Program
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
  • Commuter benefits
  • Employee engagement activities

Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Learn more about our commitment to Equal Opportunity and Accommodation Information here.
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