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Las Vegas, NV · On-site
You will develop tailored success plans aligned to customer business objectives, lead escalation ... Identify qualified expansion opportunities and support commercial conversations with technical ...
Technical Account Manager
Las Vegas, NV · On-site
You will develop tailored success plans aligned to customer business objectives, lead escalation ... Identify qualified expansion opportunities and support commercial conversations with technical ...
Technical Account Manager
Las Vegas, NV · On-site
You will develop tailored success plans aligned to customer business objectives, lead escalation ... Identify qualified expansion opportunities and support commercial conversations with technical ...
Quick apply
Technical Account Manager
Las Vegas, NV · On-site
You will develop tailored success plans aligned to customer business objectives, lead escalation ... Identify qualified expansion opportunities and support commercial conversations with technical ...
The Technical Support Representative III is responsible for providing technical support to our ... Effectively research, document, track and monitor customers' requests and issues to ensure timely ...
The Technical Support Representative III is responsible for providing technical support to our ... Effectively research, document, track and monitor customers' requests and issues to ensure timely ...
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Reno, NV · On-site +1
The Technical Support Representative III is responsible for providing technical support to our ... Effectively research, document, track and monitor customers' requests and issues to ensure timely ...
Technical Support Representative
Reno, NV · On-site +1
The Technical Support Representative III is responsible for providing technical support to our ... Effectively research, document, track and monitor customers' requests and issues to ensure timely ...
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Technical Support Representative
Las Vegas, NV · On-site
$18.05/hr
ESSENTIAL EXPECTATIONS Customer Service Expectations Serving customers at Goodwill has never been ... Technical Support Representatives are responsible for communicating and coordinating with vendors ...
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Technical Support Representative
Las Vegas, NV · On-site
$18.05/hr
ESSENTIAL EXPECTATIONS Customer Service Expectations Serving customers at Goodwill has never been ... Technical Support Representatives are responsible for communicating and coordinating with vendors ...
Technical Support Specialist
North Las Vegas, NV · On-site
$38K - $40K/yr
As a technical support specialist, you will be helping our customers to better understand our software solution. You will listen to their needs and problems and provide solutions that will make you ...
Technical Support Specialist
North Las Vegas, NV · On-site
$38K - $40K/yr
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Onsite Support Engineer, Robotics
Las Vegas, NV · On-site
$50K - $90K/yr
As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship ...
New
Onsite Support Engineer, Robotics
Las Vegas, NV · On-site
$50K - $90K/yr
As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship ...
New
Technical Support Associate - Fiber
Las Vegas, NV · On-site
$35 - $45/hr
Technical Support Associate (Fiber) You Are: * A trustworthy individual. Hungry to learn and grow ... Loves helping customers and making them feel comfortable even when the technology is tricky.
Technical Support Associate - Fiber
Las Vegas, NV · On-site
$35 - $45/hr
Technical Support Associate (Fiber) You Are: * A trustworthy individual. Hungry to learn and grow ... Loves helping customers and making them feel comfortable even when the technology is tricky.
Onsite Support Engineer, Robotics
Las Vegas, NV · On-site
$50K - $90K/yr
As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship ...
New
Onsite Support Engineer, Robotics
Las Vegas, NV · On-site
$50K - $90K/yr
As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship ...
New
As a Customer Advocate, you will be at the center of that experience-helping customers get answers ... Technical curiosity and the ability to learn complex products, operational systems, and support ...
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The Technical Sales Manager - Crushing Equipment is responsible for driving equipment and ... Ensure seamless order handover and customer support throughout the equipment lifecycle. * Support ...
The Technical Sales Manager - Crushing Equipment is responsible for driving equipment and ... Ensure seamless order handover and customer support throughout the equipment lifecycle. * Support ...
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Sales Engineer
Reno, NV · On-site
$99K/yr
The Sales Engineer will partner with customers, sales teams, engineering, quality, operations, and management to identify opportunities, provide technical guidance, and support continued business ...
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Sales Engineer
Reno, NV · On-site
$99K/yr
The Sales Engineer will partner with customers, sales teams, engineering, quality, operations, and management to identify opportunities, provide technical guidance, and support continued business ...
IT Technical Support Agent
Las Vegas, NV · On-site
$40K - $66K/yr
As the IT Technical Support Agent you will be responsible to: In this role you will have ... Customer service-oriented with proven experience. * Solid Communication Skills. * Plus if you're ...
IT Technical Support Agent
Las Vegas, NV · On-site
$40K - $66K/yr
As the IT Technical Support Agent you will be responsible to: In this role you will have ... Customer service-oriented with proven experience. * Solid Communication Skills. * Plus if you're ...
IT Technical Support Agent
$40K - $66K/yr
As the IT Technical Support Agent you will be responsible to: In this role you will have ... Customer service-oriented with proven experience. * Solid Communication Skills. * Plus if you're ...
IT Technical Support Agent
$40K - $66K/yr
As the IT Technical Support Agent you will be responsible to: In this role you will have ... Customer service-oriented with proven experience. * Solid Communication Skills. * Plus if you're ...
Experience using CRM software, case management systems, or customer support platforms. * Strong technical aptitude and confidence learning new software. * Experience working in performance driven ...
Quick apply
Experience using CRM software, case management systems, or customer support platforms. * Strong technical aptitude and confidence learning new software. * Experience working in performance driven ...
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Quick apply
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Dynamic PC Support
Carson City, NV · On-site
$17/hr
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Dynamic PC Support
Carson City, NV · On-site
$17/hr
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Dynamic PC Support
Las Vegas, NV · On-site
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Dynamic PC Support
Las Vegas, NV · On-site
Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities * Provide customer support for designated equipment * Answer client questions ...
Technical Customer Support information
See Nevada salary details
$11.02 - $12.77
13% of jobs
$13.78 is the 25th percentile. Wages below this are outliers.
$12.77 - $14.53
22% of jobs
$14.53 - $16.29
10% of jobs
The median wage is $16.97 / hr.
$16.29 - $18.05
14% of jobs
$18.05 - $19.81
9% of jobs
$21.56 is the 75th percentile. Wages above this are outliers.
$19.81 - $21.56
7% of jobs
$21.56 - $23.32
6% of jobs
$23.32 - $25.08
6% of jobs
$25.08 - $26.84
5% of jobs
$26.84 - $28.60
4% of jobs
$28.60 - $30.35
3% of jobs
$11
$18
$30
How much do technical customer support jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for technical customer support in Nevada is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.50 per hour, depending on experience, location, and employer.
What are common challenges faced by technical customer support professionals, and how can they be managed effectively?
Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.
What is the difference between Technical Customer Support vs Technical Support Specialist?
| Aspect | Technical Customer Support | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically an associate degree or equivalent, certifications like CompTIA A+ are common | Similar credentials, often with specialized certifications depending on the industry |
| Work Environment | Customer service centers, call centers, remote support | IT departments, technical service teams, remote or on-site |
| Employer & Industry Usage | Tech companies, telecom, software firms | IT service providers, hardware companies, software firms |
| Common Search & Comparison | Yes, often compared for support roles involving customer interaction | Yes, but more technical and problem-solving focused |
Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.
What is technical customer support?
Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.
What are the key skills and qualifications needed for technical customer support?
To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
What are the most commonly searched types of Technical Customer Support jobs in Nevada? The most popular types of Technical Customer Support jobs in Nevada are:
What cities in Nevada are hiring for Technical Customer Support jobs? Cities in Nevada with the most Technical Customer Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Job description
About TensorWave
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We are looking for a Technical Account Manager to independently own a portfolio of customer accounts and serve as the primary technical point of contact across the full customer lifecycle. Reporting into CX, our TAMs manage onboarding, adoption, expansion, and renewal for a mix of mid-market and enterprise customers running workloads on TensorWave's infrastructure.
This role sits at the intersection of technical depth and relationship management. You will develop tailored success plans aligned to customer business objectives, lead escalation coordination during critical incidents, and partner with Sales to identify expansion opportunities. Beyond your own accounts, you will contribute to the broader TAM team through knowledge sharing, process improvement, and mentorship of junior peers. If you thrive in fast-paced environments and want to be a trusted advisor to customers building at the frontier of AI, this role is for you.
What You'll Do
Required Experience
Preferred Experience
What We Offer
Equal Employment Opportunity
TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.
Reasonable Accommodations
TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com.
Employment Eligibility
All offers of employment are contingent upon verification of identity and authorization to work in United States, as required by law.
Background Checks
Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.
Data Privacy Notice
By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We are looking for a Technical Account Manager to independently own a portfolio of customer accounts and serve as the primary technical point of contact across the full customer lifecycle. Reporting into CX, our TAMs manage onboarding, adoption, expansion, and renewal for a mix of mid-market and enterprise customers running workloads on TensorWave's infrastructure.
This role sits at the intersection of technical depth and relationship management. You will develop tailored success plans aligned to customer business objectives, lead escalation coordination during critical incidents, and partner with Sales to identify expansion opportunities. Beyond your own accounts, you will contribute to the broader TAM team through knowledge sharing, process improvement, and mentorship of junior peers. If you thrive in fast-paced environments and want to be a trusted advisor to customers building at the frontier of AI, this role is for you.
What You'll Do
- Independently own 5-10 customer accounts across the full lifecycle: onboarding, adoption, expansion, and renewal
- Develop and maintain account success plans that align TensorWave capabilities to customer roadmaps
- Lead quarterly business reviews (QBRs) with customer engineering and management stakeholders
- Monitor account health metrics (utilization, ticket volume, CSAT) and take corrective action before issues escalate
- Identify and triage technical risks-underutilization, configuration drift, pending hardware end-of-life-before they become escalations
- Coordinate cross-functional responses to P1/P2 incidents including NOC, Infrastructure, and Engineering teams
- Produce customer-facing technical documentation: architecture diagrams, runbooks, migration plans, and post-incident reports
- Perform root cause analysis on infrastructure incidents using logs, metrics, and tracing tools
- Partner with Sales on upsell and expansion discussions; provide technical qualification for new workloads
- Identify qualified expansion opportunities and support commercial conversations with technical depth
- Contribute to the internal knowledge base; flag gaps in tooling or process to leadership with proposed solutions
- Mentor TAM peers on technical topics and account management best practices
- Participate in internal enablement sessions and share learnings from customer engagements
Required Experience
- 3+ years of experience in a technical, customer-facing role (solutions engineering, technical account management, customer success engineering, or similar)
- Demonstrated independent ownership of enterprise customer relationships with measurable retention and expansion outcomes
- Experience with ticketing and incident tracking systems (e.g., PagerDuty, Jira, or equivalent)
- Ability to diagnose and resolve networking issues independently (BGP peering, RDMA/RoCE, optical link performance)
- Solid understanding of distributed ML training frameworks (PyTorch, JAX) and inference serving patterns
- Working knowledge of data center operations: power, cooling, hardware lifecycle, and maintenance windows
- Experience leading customer-facing business reviews and producing executive-level status communications
- Excellent written and verbal communication skills, particularly when engaging with both technical engineers and business stakeholders
Preferred Experience
- Experience in GPU cloud, HPC, or AI/ML infrastructure operations
- Proficiency in Kubernetes administration, GPU workload scheduling, and multi-node cluster management
- Familiarity with AMD GPU platforms (MI300X, MI325X, MI355X) and the ROCm software ecosystem
- Background with WEKA or parallel file systems in high-performance compute environments
- Experience with ITIL or structured incident management and change management frameworks
- Hands-on experience with monitoring and observability platforms (e.g., Grafana, Prometheus, or similar)
- Scripting or automation skills (Python, Bash) for building operational tooling or customer-facing utilities
- Background in cloud infrastructure providers (AWS, GCP, Azure, or neocloud/GPU cloud providers)
What We Offer
- Stock Options
- 100% paid Medical, Dental, and Vision insurance for Employees
- Company Health Savings Account Contributions
- 100% paid Short Term and Long Term Disability Insurance for Employees
- Life and Voluntary Supplemental Insurance Options
- Other Insurance Options, such as Pet & Legal Insurance
- Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
- Flexible Spending Account
- 401(k)
- Employee Assistance Program
- Flexible PTO
- Paid Holidays
- Parental Leave
- Other In-Office Perks
Equal Employment Opportunity
TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.
Reasonable Accommodations
TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com.
Employment Eligibility
All offers of employment are contingent upon verification of identity and authorization to work in United States, as required by law.
Background Checks
Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.
Data Privacy Notice
By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.