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Technical Customer Support Jobs in Nevada (NOW HIRING)

Jobtailor

Product Support Specialist

Las Vegas, NV · On-site

$60 - $80/hr

Technical Support * Troubleshooting * Customer Training * OASIS Master Certification * Gaming License Registration Hard Skills * T-SQL * Software Troubleshooting * Hardware Support * Case Tracking ...

New

MS Shift, Inc.

Technical Support Specialist

Las Vegas, NV · On-site

$60 - $80/hr

Deliver outstanding customer service and knowledgeable technical support/troubleshooting. * Install, implement, maintain, troubleshoot and/or repair our software and hardware. * Accurately process ...

Generac

Technical Support Representative

Reno, NV · On-site

The Technical Support Representative III is responsible for providing technical support to our ... Effectively research, document, track and monitor customers' requests and issues to ensure timely ...

PositecUSA

Robotics Support Specialist

Reno, NV · On-site

Support sales functions when applicable by providing technical product expertise. * Attempt replication of customer-reported issues using available tools and equipment. * Verify reported issues ...

New

AI Chopping Block

Technical Support Engineer

Las Vegas, NV · On-site

$100 - $125/hr

Our customers are not filing tickets about forgotten passwords; they are AI companies running ... Reporting to the technical support manager within customer experience. What You'll Do * Own level 2 ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

Our customers are not filing tickets about forgotten passwords; they are AI companies running ... Reporting to the technical support manager within customer experience. What You'll Do * Own level 2 ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

Our customers are not filing tickets about forgotten passwords; they are AI companies running ... Reporting to the technical support manager within customer experience. What You'll Do * Own level 2 ...

TensorWave Inc.

Technical Support Engineer

Las Vegas, NV · On-site

$100 - $125/hr

Our customers are not filing tickets about forgotten passwords; they are AI companies running ... Reporting to the technical support manager within customer experience. What You'll Do * Own level 2 ...

SupportFinity™

Head of Customer Experience

Las Vegas, NV · On-site

$200 - $250/hr

... empower builders and support AI innovation. About The Role We're seeking a Head of Customer ... Build, mentor, and scale a high-performing organization of technical customer success managers and ...

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Technical Customer Support information

See Nevada salary details

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How much do technical customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technical customer support in Nevada is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.50 per hour, depending on experience, location, and employer.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What are the most commonly searched types of Technical Customer Support jobs in Nevada?

The most popular types of Technical Customer Support jobs in Nevada are:

What cities in Nevada are hiring for Technical Customer Support jobs?

Cities in Nevada with the most Technical Customer Support job openings:

Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,043 per year, or $18.8 per hour.

Product Support Specialist

Jobtailor

Las Vegas, NV • On-site

$60 - $80/hr

Other

Posted yesterday

New

Job description

  • Provide technical support to casinos operating Aristocrat software solutions
  • Answer calls routed to the phone queue
  • Monitor the case tracking system for new cases
  • Ensure accurate and efficient first-call resolution or escalate issues to the proper internal group
  • Solve application issues and questions
  • Reinforce SLAs with internal and external customers
  • Become OASIS Master Certified within 180 days
  • Read T-SQL queries
  • Provide customer training on Aristocrat software
  • Troubleshoot front-end application issues with teammates
  • Perform other duties as assigned
Requirements
  • Minimum of 1 year supporting and troubleshooting hardware and software
  • Minimum of 1 year experience in a customer support environment
  • Ability to pass extensive background check for various jurisdictions to hold gaming licenses
  • Ability to work day, swing, and weekend shifts, if needed
  • Logical and critical thinking skills
  • Associate degree or equivalent experience
  • Must be able to read, write, speak and understand English
  • Casino experience a plus
  • Requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which Aristocrat operates
Core Competencies

Demonstrates expertise in providing technical support for Aristocrat software solutions, with a strong focus on troubleshooting, customer training, and adherence to service level agreements. Holds the ability to effectively communicate and resolve issues in a customer support environment while maintaining compliance with gaming regulations.

Highest-signal resume keywords
  • Technical Support
  • Troubleshooting
  • Customer Training
  • OASIS Master Certification
  • Gaming License Registration
Hard Skills
  • T-SQL
  • Software Troubleshooting
  • Hardware Support
  • Case Tracking System Management
  • First-Call Resolution
Soft Skills
  • Logical Thinking
  • Critical Thinking
  • Communication Skills
Certifications & Qualifications
  • OASIS Master Certification
  • Gaming License Registration
Industry Keywords
  • Casino Experience
  • Gaming Control Board
  • Service Level Agreements
  • Customer Support Environment
Tools & Technologies
  • Aristocrat Software
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