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Technical Customer Support Liaison Jobs (NOW HIRING)

Overhaul LLC

Customer Support Liaison

Ann Arbor, MI · On-site

Job Summary Help support the Overhaul Help Desk, being a direct liaison with customers. In addition to supporting operational activities and new business activity. In this role, you will be ...

Trimble

Technical Customer Support

Portsmouth, NH · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert ...

Trimble

Technical Customer Support

Knoxville, TN · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert ...

Trimble

Technical Customer Support

Westminster, CO · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert ...

Astor Services

Customer Support Liaison

Rhinebeck, NY · On-site

$18.50/hr

The CSR will also assist in supporting on-site programs including MHOTRS, Central Administration and the Astor Learning Center (ALC). Job Responsibilities: Conduct administrative support for MHOTRS ...

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Sync.com

Technical Customer Support

Dallas, TX · Remote

Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a ...

Kelly Services

Technical Customer Support

Rochester, NY · Hybrid

$18.50/hr

Technical Customer Support Location: Rochester, NY Pay Rate: $18.50 per hour Schedule: Monday - Friday, 9:30 AM - 6:00 PM Work Arrangement: Hybrid after training (in-office Monday to Wednesday ...

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

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As of Sep 9, 2026, the average hourly pay for technical customer support liaison in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various Technical Customer Support Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Customer Support Liaison

Ann Arbor, MI • On-site

Overhaul LLC
Trucking • 51 - 200 employees
Learn more about Overhaul LLCexternal

Other

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Who We Are
Overhaul is a rapidly growing software company specializing in in-transit supply chain visibility and risk management solutions for global enterprise organizations. Our cutting-edge technology empowers organizations to gain real-time insights into their supply chain operations, mitigate risks, and optimize their logistics processes.
Job Summary
Help support the Overhaul Help Desk, being a direct liaison with customers. In addition to supporting operational activities and new business activity. In this role, you will be responsible for answering help desk inquiries from customers, creating customer activity reporting, supporting new customer launches, and day to day operations activities as required.
Primary Responsibilities:
  • Answer Help Desk phone calls and emails primarily from OEM customers and their dealerships
  • Become a subject matter expert on the Overhaul platform, primarily focused on Finished Vehicle
  • Provide/support on-line or F2F training for new customer or capability launches
  • Identify system issues or capability enhancements
  • Create/administer customer KPIs
  • Support ad hoc operational needs (ETA analysis, locations, etc...)
  • Support new business development pursuits (Proof of Values, Customer Meetings, Conferences)
  • Provide a high level of transparency and communication across the organization
  • Support Customer Facing Lead to drive production adoption and value creation within responsible accounts

Qualifications
  • A vital part of the role's competence is communication
  • Outstanding written and verbal ability
  • Bachelor's degree in Supply Chain, Business Administration or other related preferred
  • Proficient in Microsoft Office
Personal attributes
  • Excellent communication skills
  • Self-motivated and requires little oversight/direction
  • Analytical skills and hands-on with data
  • Works collaboratively
Perks and Benefits
  • Top employee health and well-being benefits
  • 401(k) Matching
  • Caregiver/adoption/family leave
  • Employee Assistance Program
  • Self paced Development & Training program
  • Rotating company 'Perks at Work' program
  • Flexible PTO policy
  • Business casual dress

Our culture
We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.
Diversity and Inclusivity Statement
Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply!

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