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Technical Customer Success Manager Jobs in Rutherford, NJ

Nominal

Customer Success Manager

Manhattan, NY · On-site

You will work hand-in-hand with our technical onboarding team, product team, and engineering to ... facing experience (customer success, account management, or post-sales in SaaS environment)

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for ... Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

Ivalua

Customer Success Manager

New York, NY · On-site

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of ...

Ivalua

Customer Success Manager

New York, NY · On-site

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of ...

EqualAccess

Customer Success Manager

New York, NY

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the ... Learn products quickly, especially technical workflows * Reach for AI tools first you use Claude ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Integral Ad Science

Customer Success Manager

New York, NY · On-site

$69K - $118K/yr

The Customer Success Manager, Enterprise Accounts will support the Customer Success team to provide ... Work closely with Account Executives and Technical Account Managers to ensure that the activation ...

Azul

Customer Success Manager

New York, NY · On-site

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... Demonstrated experience in technical role, preferably in software or complimentary industry

Smartly

Customer Success Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for ... Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services ...

THOMSON REUTERS

Customer Success Manager

New York, NY · Hybrid

The Customer Success Manager will work closely with a set of strategic law firm clients, guiding them from initial onboarding through early adoption and into longer-term value realization. This role ...

rePurpose Global

Customer Success Manager

New York, NY · Remote

$85K - $110K/yr

About the Role The Customer Success Manager owns a diverse portfolio of accounts across our ... Strong written and verbal communication - you can simplify complex regulatory or technical concepts ...

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Technical Customer Success Manager information

See Rutherford, NJ salary details

$52K

$155.2K

$197.3K

How much do technical customer success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for technical customer success manager in Rutherford, NJ is $155,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,800.00 and $184,500.00 per year, depending on experience, location, and employer.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What job categories do people searching Technical Customer Success Manager jobs in Rutherford, NJ look for? The top searched job categories for Technical Customer Success Manager jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Technical Customer Success Manager jobs? Cities near Rutherford, NJ with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you

Technical Customer Success Manager (New York)

Merkle Science

New York, NY • On-site

$20K - $40K/yr

Full-time

Medical

Posted 9 days ago

Job description

About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
$20,000 - $40,000 a year
What You Will Do
• Be the primary point of contact and build long-term relationships with clients.
• Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
• Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze client's usage of our product in order to be proactive if utilization drops.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Responsible for product adoption and in turn, client retention.
• Liaise between the client and internal teams to advocate on the clients' behalf.
What You Should Have
• At least 4+ years of prior Account management experience.
• Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!
• Previous compliance/finance experience also a big plus.
• Proven sales track record.
• Exceptionally strong relationship and people management capabilities.
• A creative problem solver, results driven and self-motivated.
• Possesses a resilient personality, proactive and reacts well under pressure.
• Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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