Technical Associate Jobs in Toronto, ON (NOW HIRING)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great PlacetoWork Certification for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture.Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This position is a hybrid role based in our Mississauga office with the opportunity to work 2 days remotely per week

The Advanced Software team at Ingram Micro Canada delivers top-tier software solutions through a strong vendor portfolio and a team of 30+ certified associates. We support partners with strategic guidance, sales enablement, and technical expertise to help them design and implement tailored solutions. Our Canadian-based team holds different certifications, ensuring localized, expert support that drives customer satisfaction, efficiency, and profitability.

Responsibilities:

• Manages pre-sale and some post-sale technical support activities, including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.
• Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability.
• Conduct engaging and informative product demonstrations, presentations, and proofs-of-concept to showcase technical capabilities.
• Prepare technical proposals, including sizing a Bill of Materials, scope of work, pricing, and timelines, in collaboration with internal teams.
• Strong ability to translate complex technical concepts into non-technical terms for stakeholders.
• Build strong relationships with clients by addressing technical questions, resolving challenges, and providing ongoing support during the sales cycle.
• Stay updated on industry trends, competitor offerings, and emerging technologies to position the company as a leader in the market.

What you bring to the role:

• Bachelor's degree in Network Engineering, Computer Science, Information Technology or equivalent
• Minimum 5+ years of experience in pre-sales and post-sales technical roles.
• Skilled at training partners, customer support, and technical enablement.
• Skilled in delivering engaging, informative, and confident product demos and Proof of Concepts (PoCs) to clients, leadership, and other stakeholders.
• Able to manage multiple projects simultaneously, ensuring all tasks are prepared on time and executed efficiently.
• Strong background in open-source technologies, including Red Hat, SUSE, and Canonical.
• Having any experience with Red Hat OpenShift or Red Hat Ansible Automation Platform certifications would be an asset but are not required.
• Driven individual who excels in delivering results and building strong relationships with the team, partners, and leadership.
• This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $110,000- $120,000 per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email toAODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro's Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here -Ingram Micro ESG.