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Technical Assistance Manager Jobs in Reston, VA (NOW HIRING)

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Technical Assistance Manager information

See Reston, VA salary details

$53.1K

$158.4K

$201.3K

How much do technical assistance manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for technical assistance manager in Reston, VA is $158,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,200.00 and $188,300.00 per year, depending on experience, location, and employer.

What is the difference between Technical Assistance Manager vs Technical Support Specialist?

AspectTechnical Assistance ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Engineering, or related field; certifications like ITIL or CompTIAAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads teams, manages client accounts, oversees technical support operationsProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT service companies, tech firms, and large organizationsCommon in help desks, customer support centers, and IT departments

The main difference is that a Technical Assistance Manager oversees support teams and manages client relationships, while a Technical Support Specialist provides direct technical assistance to end-users. The manager role involves leadership and strategic planning, whereas the specialist focuses on troubleshooting and resolving technical issues.

What does a Technical Assistance Manager do?

A Technical Assistance Manager oversees support services that help clients or organizations effectively use technical systems, tools, or programs. They coordinate a team of specialists to provide guidance, training, and troubleshooting, ensuring smooth implementation and ongoing operation of technical solutions. Their responsibilities may include developing support strategies, managing client relationships, and evaluating the effectiveness of technical assistance provided. They often serve as a bridge between technical teams and end users, ensuring that solutions meet user needs and organizational goals.

What are the key skills and qualifications needed to thrive as a Technical Assistance Manager, and why are they important?

To thrive as a Technical Assistance Manager, you need a background in project management, subject matter expertise in your industry, and a relevant bachelor's or master's degree. Familiarity with project management software, CRM systems, and relevant certifications like PMP or ITIL are often required. Strong leadership, problem-solving, and communication skills help you build relationships with clients and efficiently guide your team. These skills are crucial for ensuring successful project delivery, client satisfaction, and effective coordination of technical support services.

How does a Technical Assistance Manager typically collaborate with cross-functional teams in an organization?

Technical Assistance Managers frequently work with cross-functional teams such as product development, customer support, and sales to ensure that client needs are met efficiently. They act as a bridge between technical experts and clients, translating complex technical issues into actionable steps for both internal teams and customers. Regular meetings, project updates, and collaborative problem-solving sessions are common, making strong communication and organizational skills essential for success in this role.
What job categories do people searching Technical Assistance Manager jobs in Reston, VA look for? The top searched job categories for Technical Assistance Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Assistance Manager jobs? Cities near Reston, VA with the most Technical Assistance Manager job openings:
Technical Assistance Manager jobs near you
Senior Training and Technical Assistance Manager

Senior Training and Technical Assistance Manager

Credence

Washington, DC • On-site

$128K - $177K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.
Position Summary
We are currently seeking prospective candidates for an upcoming opportunity with the Administration for Children and Families (ACF) Office of Refugee Resettlement (ORR). This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children. The Senior Training and Technical Assistance Manager oversees curriculum development, stakeholder support, and knowledge management for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs.
Candidates must reside in the Washington-D.C. area full-time but able to travel intermittently in support of ORR-funded programs across the continental United States.
Responsibilities include, but are not limited to the duties listed below:
  • Conduct research to develop and revise training courses, including outlines, handouts, and visual aid materials.
  • Direct in-person and web-based instruction, including classroom sessions, seminars, and workshops.
  • Research and draft technical assistance deliverables and guidance documents based on professional standards and monitoring findings.
  • Create and maintain an internal knowledge base and common articles to assist users with system-related questions.
  • Identify audiences requiring guidance and provide recommendations to federal staff on the appropriate mode of delivery.
  • Coordinate with federal staff to ensure training materials align with government priorities and meet stated objectives.
  • Maintain records of all training activities and conduct evaluations to measure program effectiveness.
  • Develop documentation for best practices and lessons learned to refine future training curricula.

Oversee the preparation of automated training materials, such as video-recorded sessions and computer-aided tutorials.
Requirements
Minimum Qualifications
  • Experience: Minimum 7 years of relevant experience in instructional design, technical assistance, or professional training.
  • Leadership: Minimum 3 years of supervisory or team lead experience.
  • Education: Bachelor's degree in a relevant subject; Master's degree preferred.
  • Certification: Certified Professional in Training and Development (CPTD) or similar certification preferred.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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