Technical Account Manager Jobs in Merced, CA (NOW HIRING)

SUMMARY: Uses independent judgment to oversee all aspects of sales and customer service within a defined territory. Ensures excellent customer service through the timely and accurate delivery of services, including rental orders and the management of price negotiations and quotes. Resolve customer issues, referring them to the Branch Manager and then the Sales Manager, when appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operations:

• Utilize the Company’s ERP and CRM systems to fully document, track, record, follow up, and capture all related sales activity in a timely and accurate manner. Use of these systems should contribute directly to developing a pipeline of opportunities to include the proposals, winning the sale, sales volume, territory management, participation, and customer satisfaction.
• Prospect and qualify new accounts from existing accounts, dormant accounts, and lost accounts, including competitor accounts.
• Monitor market conditions, new product development, competitors, and manufacturers’ programs and resources to meet performance goals.
• Sell whole goods, parts, and services (s) as a complete customer solution and build long-term relationships within their territory to maximize customer and company profitability.

CUSTOMER SERVICE:

•  Processes customer orders and quotes, resolves negotiations and issues.
• Prepare sales plans and strategies.
• Develop and make presentations of company products and services to current and potential customers.
• Responsible for monitoring and expediting fulfillment of orders to ensure timely delivery and a high level of customer satisfaction.
• Collaborate with other division and department representatives to promote cross-selling to customers whenever possible.
• Assures rental equipment is replaced quickly in the event of a breakdown or other problem. Coordinate and/or conduct field demonstrations as well as operate machinery at the customer work site.
• Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.
• Accountable for timely follow-up on each sale to ensure customer satisfaction.
• Monitor customer Accounts Receivable balances and assist with collection efforts.

GENERAL JOB PERFORMANCE /SKILL STANDARDS

Employees must meet the following general job performance standards:

• Teamwork: Places the goals of the Company foremost when interacting with others at all levels. Builds an environment that fosters teamwork and enhanced task accomplishment through positive and supportive cooperation.
• Communication: Expresses ideas clearly in writing and verbally. Makes clear, concise presentations and demonstrates effective listening skills. Conveys necessary ideas and information to others.
• Professional Knowledge and Skills: Possesses required knowledge and skills in the functional field. Demonstrates ability to effectively apply knowledge in completing task objectives.
• Planning and Organizing Work: Sets clear objectives and priorities, establishes courses of action, organizes tasks and schedules, and allocates resources to accomplish goals and objectives on or ahead of schedule.
• Job Commitment: Shows initiative in willingly accepting responsibility. Performs expected and unexpected tasks, demonstrates tenacity in completing tasks. Willingly exerts extra effort when necessary to get the job done without being directed to do so.
• Productivity: Demonstrates a high level of contribution in accuracy, quality, completeness, and volume of work. Concentrates on important aspects of task objectives.
• Problem Solving: Identifies and defines problems, properly selects and analyzes relevant facts to reach sound conclusions. Recommends timely and viable solutions.
• Decision Making and Judgment: Gathers relevant data, sets clear objectives, evaluates alternatives, makes timely decisions, and commits to courses of action. Uses sound judgment: does not act impulsively in reaching decisions.

GENERAL REQUIREMENTS:

• Maintains effective channels of communication with management, co-workers, vendors, and all other business contacts.
• Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same.
• Ability to multitask.
• Participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate as required in company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and outstanding customer service.
• Maintain an organized work environment.
• Present a neat, professional appearance.
• Arrive at work at the scheduled time, including being prepared to work on time after breaks and meal periods.
• Maintain a valid driver’s license and a good driving record (if authorized to drive by Safety Manager).
• Must be eligible to be added to company insurance.
• Perform all other duties as assigned by management in a professional and efficient.manner.

Education and/or Experience: 

• At least 5 years of experience in a similar work environment with a proven track record of effective decision-making and excellent people management skills.
• Solid understanding of local market conditions.
• Knowledge of resale values of particular machinery a plus.
• Strong communication and interpersonal skills required.

Computer Skills:

• Must be computer literate in Microsoft Office Suite.

Language Skills:

• Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing.

Mathematical Skills:

• Ability to apply math concepts to practical situations.

Reasoning Ability:

• Ability to define problems, establish facts, and draw valid conclusions.

WORKING CONDITIONS: working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ENVIRONMENT:

• Work time is split between the office, shop, and yard in a variety of weather.
• Regular time is spent on the computer and phone.
• Noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

• Occasionally: drive, sit, bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbs.

ACHINES, TOOL, AND EQUIPMENT:

• Seldom (1–5%): 
• Occasionally (6-33%): Use of machines, trucks, and tools.
• Frequently (34-66%): 
• Continuously (67-100%): Use of computer, and telephone.

TRAVEL:

• This job requires occasional travel within close proximity of regularly assigned work locations.

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