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Technical Account Manager Jobs in Manchester, CT

Facility Compliance Services LLC

Account Manager

Berlin, CT · On-site

$31 - $36/hr

The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of ... Experience in a technical, construction, mechanical, fire/life safety, or service-based industry is ...

Veolia Environnement SA

Key Account Manager

Newington, CT · On-site +1

$100K - $140K/yr

Identify key accounts, develop key account strategies, manage customer relationships and execute strategy working with business development, operations and technical division of the Contract ...

HILTI

Account Manager

Hartford, CT · On-site

$65K - $77K/yr

Be a Hilti Champion - you'll carry the technical knowledge to present high level customer ... The Account Manager role offers an uncapped bonus potential. Individual starting salary within this ...

HANWHA AEROSPACE USA LLC

Account Manager

Newington, CT · On-site

... technical specifications and requirements Manage and deliver on key metrics, including specific bookings, pricing and NRE targets Communicates the progress and status of monthly/quarterly initiatives ...

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible ...

Cooperative Systems LLC

Account Manager

Windsor, CT · On-site

We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a ...

COOPERATIVE SYSTEMS LLC

Account Manager

Windsor, CT · On-site

We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a ...

COOPERATIVE SYSTEMS LLC

Account Manager

Windsor, CT

We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a ...

Ttmtech

Account Manager

Stafford Springs, CT

Manage at least one (1) customer account with responsibilities including: * Manages customer ... technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Manchester, CT

Technical Account Manager information

See Manchester, CT salary details

$40.4K

$87.3K

$170.7K

How much do technical account manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for technical account manager in Manchester, CT is $87,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What are the most commonly searched types of Technical Account jobs in Manchester, CT?

The most popular types of Technical Account jobs in Manchester, CT are:

What job categories do people searching Technical Account Manager jobs in Manchester, CT look for?

The top searched job categories for Technical Account Manager jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Technical Account Manager jobs?

Cities near Manchester, CT with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $87,289 per year, or $42 per hour.

Account Manager

Facility Compliance Services LLC

Berlin, CT • On-site

$31 - $36/hr

Full-time

Posted 9 days ago

Job description

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

Facility Compliance Services, part of the Altus Fire & Life Safey family of companies, located in Berlin, CT is looking for an Account Manager to join our team!

The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of client accounts. This is more than a sales role — you are a relationship manager, customer advocate, and internal "quarterback" who owns the full customer lifecycle from initial engagement through ongoing growth and retention.  You drive recurring revenue, secure new building contracts, protect account margins, and deliver a seamless customer experience by coordinating FCS’s sales, operations, scheduling, estimating, and accounting teams around each client’s needs.

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.


ResponsibilitiesCustomer Relationship Management
• Single, consistent point of contact for your portfolio — the one voice the client hears from start to finish.
• Conduct proactive outreach to review service satisfaction, surface concerns, and build long-term trust.
• Introduce yourself and set communication expectations with new or transitioning property/building managers within one week.
• Educate clients on code and compliance requirements, using each conversation as an opportunity to add value and upsell appropriate services.
• Document all client interactions in the CRM for continuity, accountability, and opportunity tracking.

Inside Sales & Portfolio Growth
• Daily outbound calling to manage open proposals, deficiency quotes, service quotes, and renewals.
• Identify and close opportunities for additional services, portfolio expansion, and new building contracts.
• Apply a structured interaction framework on every touch: Client Touch → Qualify & Approve → Opportunity Identification → Referral & Portfolio Growth.
• Review all quotes before sending — understand the client’s budget and break out tenant vs. base-building costs and priorities.
• Leverage existing relationships and tools (LinkedIn, ZoomInfo, CRM, industry networks, etc) to expand accounts and generate referrals.

Margin & Account Performance
• Monitor and maintain gross-margin (GM%) health across portfolio, identifying opportunities to improve.
• Drive profitable, recurring-revenue growth year over year across assigned accounts.

Contract Renewals & Retention
• Begin the renewal process ~90 days before expiration and participate in regular renewal reviews for contracts inside that window.
• Prepare by reviewing account GM, relationship history, outstanding deficiencies, management changes, and growth opportunities.
• Present the value of added services and compliance coverage; be proactive rather than reactive — reach out ahead of expiration, line up site visits for deficiencies, and grow the portfolio at renewal.

Collections Support
• Support the collection of outstanding and delinquent balances (0–60 day cycle) by leveraging client relationships; coordinate with Accounting to flag at-risk accounts and keep accounts current.

Sales & Operations Collaboration (Internal Quarterback)
• Route customer inquiries — scheduling, reports, quotes, invoices, deficiencies, contract questions — to the right internal team, follow through to resolution, and relay one consistent update back to the client.
• Partner with outside sales on site visits, building audits, and opportunity qualification.
• Participate in weekly Account Management / Inside Sales / Operations and portfolio-growth meetings, plus coaching and networking events (Lunch & Learns, industry conferences, client appreciation, etc).
Required Skills
  • 2+ years in inside sales, account management, customer service, or service coordination
  • Experience in a technical, construction, mechanical, fire/life safety, or service-based industry is an asset
  • Proficiency with CRM systems and the Microsoft Office suite
  • Highly organized and deadline-driven, comfortable managing a high volume of daily outreach
  • Comfortable working cross-functionally with operations, scheduling, estimating, and accounting teams
  • High School Diploma or equivalent required