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Techline Jobs in California (NOW HIRING)

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$8

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How much do techline jobs pay per hour?

As of May 28, 2026, the average hourly pay for techline in California is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.83 and $30.13 per hour, depending on experience, location, and employer.

What is a Techline job?

A Techline job typically involves providing technical support and troubleshooting assistance for products or services, often within industries like automotive, electronics, or IT. Employees in this role help diagnose issues, offer solutions, and guide customers or technicians through repairs or configurations. Strong problem-solving skills, technical knowledge, and effective communication are essential.

What are the key skills and qualifications needed to thrive in the Techline position, and why are they important?

To excel as a Techline, you need strong diagnostic, troubleshooting, and technical support skills, often supported by a background in information technology or electronics. Familiarity with ticketing systems, remote assistance tools, and knowledge bases, as well as certifications like CompTIA A+ or equivalent, is typically essential. Excellent communication, patience, and problem-solving abilities help you effectively assist customers and work within a team. These skills are critical for quickly resolving technical issues and ensuring seamless support experiences for end users.

What are some common challenges faced by a Techline, and how are they typically addressed?

A key challenge for Techline professionals is diagnosing and resolving technical issues with limited information, often under time pressure. This is typically managed by applying structured troubleshooting methodologies, utilizing detailed documentation, and escalating complex problems to higher-level support when needed. Additionally, staying up to date with rapidly changing technology requires ongoing training and learning. Team collaboration and strong communication also play a vital role in successfully supporting users and resolving issues efficiently.
More about Techline jobs
What are popular job titles related to Techline jobs in California? For Techline jobs in California, the most frequently searched job titles are:
What job categories do people searching Techline jobs in California look for? The top searched job categories for Techline jobs in California are:
Techline jobs near you

Assistant Manager, Techline Data Analytics & Reporting

Hyundai Motor Company

Fountain Valley, CA

$75.40K - $104K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL
#LI-OnSite
WHAT YOU WILL DO

Monitor and report technical contact center statistics to Hyundai and Genesis, National and Regional Management. Collaborate with appropriate teams and personnel to ensure Techline agents have the tools and service information essential to proper diagnostics, repair and Improve dealer support quality.

HOW YOU WILL MAKE AN IMPACT
Techline & Case Data Analysis
  • Analyze Techline case data, including calls, digital cases, and escalations, to identify trends in vehicle concerns, repeat failures, and emerging technical issues.
  • Monitor and report on key operational and technical metrics such as case volume, resolution time, reopen rates, escalation drivers, and impacted vehicle systems.
  • Translate complex data into actionable insights to support leadership, strategic planning, and continuous improvement initiatives.
Performance & Operational Reporting
  • Create, maintain, and enhance dashboards and reports covering agent productivity, capacity utilization, case aging, backlog trends, workload distribution, and resolution efficiency.
  • Deliver regular performance reporting to Techline leadership, quality teams, and crossfunctional partners to support datadriven decisionmaking.
Root Cause & Trend Identification
  • Conduct rootcause analysis on recurring cases and chronic vehicle issues.
  • Identify patterns related to vehicle models, campaigns, software updates, and parts revisions.
  • Provide datasupported insights to engineering and quality teams to inform corrective actions.
Data Quality, Governance & Continuous Improvement
  • Ensure data accuracy, completeness, and consistent categorization across platforms.
  • Identify data gaps and support standardization of metrics and reporting logic.
  • Use data to identify workflow inefficiencies and measure the impact of process improvements.
  • Exercise discretion in reporting priorities and escalating issues to leadership and knowledgebase teams.
WHAT YOU WILL BRING TO THE ROLE
  • Must be a high school graduate
  • Bachelor's degree preferred.
  • Five or more years of experience of which at least three years of directly related experience in automotive technology.
  • Thorough understanding of automotive technology.
  • Proficient with current software.
  • Strong writing skills.
  • Solid understanding of the educational processes.
  • Advanced Excel skills.
  • AI process utilization.
  • Programming a plus.
  • ASE Certifications a plus.
WHAT HYUNDAI CAN OFFER YOU
  • Compensation Range: $75,400 - $104,000 annual base salary
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS
  • Normal office duties.
  • Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver's license and good driving record.
  • Work requires willingness to work a flexible schedule. 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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