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Health IT Training and Education is responsible for all aspects of the electronic health record, including but not limited to Epic/Apex training for UCSF Health hospitals, practices, affiliates, and community partners. The Principal Trainer will collaborate with the Epic/Apex application teams, informatics, and clinical/business operations to provide training support to various end users, including front-end users, revenue cycle, physicians, nurses, and other users. This position will focus on educating and supporting practices with the Health Technology application, including but not limited to Epic/Apex. Apply skills as a seasoned clinical applications professional to develop, document, train, implement, and support best practice standard work to improve the use of Apex/Epic and third-party systems. Provides excellent customer service to end users, tracks issues, and follows up as appropriate. Principal Trainer will work at multiple locations, including UCSF Health San Francisco and Benioff Children's Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners.
An essential component of these key responsibilities is the ability to manage multiple competing priorities while meeting all program deadlines. As training will be role-based, Principal Trainers must have experience with or the capacity to quickly understand clinical, procedural, and administrative workflows and related policies/procedures.
Principal Trainers must achieve certification within six months of hire and support a variety of APeX/Epic applications, as well as integrated Health IT technologies.
Department Overview
Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, and affiliates partners. This includes the electronic health record (Apex/Epic), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately ninety-five other software applications involved in patient care and operations.
All team members are expected to embody and uphold the Health IT culture and core values.
People First: Our work enhances patient health and family well-being by empowering providers and staff with robust, innovative technology solutions. Health IT supports UCSF Health in delivering leading-edge care, advancing medical education, and ensuring the organization's long-term sustainability. We approach challenges with creativity, collaboration, and a commitment to excellence. We prioritize innovation, connection, and appreciation and when bold action is needed, we deliver.
Health IT Core Values include:

• Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
• Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
• exhibits bias-to-action and avoids analysis paralysis.
• Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
• Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Responsibilities
% of time
Essential Function (Yes / No)
Key Responsibilities
(To be completed by the Supervisor)
40
YesDesigns and conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity. Develops effective tools and aids for systems training.
20
YesCreation/modification of course materials/lesson plans, tips & tricks, web-based content and manage content published on APeX Knowledge Databank. Develops dissemination strategies to inform end users of changes.
15
YesBuild and management of MST training environment for end-user training and simulations. Use Epic tools to support environment build including mitosis, appointment builder and patient duplicator. Work with Subject Matter Experts for build scenarios to make training realistic.
10
YesCollaborate with key clinical users on complex projects to modify workflow due to new releases and system upgrades. Plans and development improvements in functionality and efficiency of clinical applications. Liaison between vendors and IT leadership. Establishes scope and requirements for training initiatives.
5
YesPlans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
5
YesWorks on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality. Organizes medical record tools and data. Applies innovation in management of complex scenarios.
5
YesContributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.
100%
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
Qualifications
REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• 3 - 5 years of relevant experience
• Epic certification completed within 12 months of start date
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

PREFERRED QUALIFICATIONS

• Clinical License of RN, MA or other Tech license/certification

About Us
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html