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Tech Support Jobs in Springville, UT (NOW HIRING)

swirecc

Manager, IT Service Desk

Draper, UT · On-site

We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support experience. This role is responsible for delivering reliable ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

About the Role The Technology Service Desk serves as the single point of contact for employee ... Front-Line Support: Assist in providing technical support to Podium employees and contractors via ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...

LVT

Hardware Support Specialist

American Fork, UT · On-site

Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey ... ABOUT THIS ROLE As a Hardware Support Specialist at LVT, you will work on a small team of high ...

LVT

Hardware Support Specialist

American Fork, UT

Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025 , and our CTO, Steve Lindsey ... ABOUT THIS ROLE As a Hardware Support Specialist at LVT, you will work on a small team of high ...

Weave

Technical Support

Lehi, UT · On-site

Weave Support is the lifeblood of customer retention! Our support representatives go above and ... Background and interest in technology: Must have solid computer skills, and the ability to adapt ...

KēSTA I.T.

IT Service Desk Manager

Draper, UT

$120K - $151K/yr

This role ensures the delivery of reliable, efficient, and customer-focused IT support while applying ITIL-aligned service management best practices. This position serves as both a people leader and ...

Orion

Platform Support Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

About this Opportunity: The Platform Support Associate is a frontline support professional ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...

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All JobsTech Support JobsTech Support Jobs in Springville, UT

Tech Support information

See Springville, UT salary details

$25.1K

$40.4K

$61.4K

How much do tech support jobs pay per year?

As of Jun 13, 2026, the average yearly pay for tech support in Springville, UT is $40,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $43,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What jobs pay $10,000 a week?

In the tech support field, earning $10,000 a week is uncommon and typically requires senior-level positions, specialized skills, or working as a consultant or contractor for large organizations. High earnings may also be achieved through freelance work, managing large enterprise accounts, or holding executive roles in tech companies. Most tech support roles offer salaries significantly below this threshold without additional bonuses or profit sharing.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What do tech support jobs do?

Tech support jobs involve assisting users with troubleshooting hardware, software, and network issues. Support specialists often use remote tools, diagnose problems, and provide solutions to ensure technology functions properly, typically requiring good communication skills and technical knowledge. Certifications like CompTIA A+ can be helpful for these roles.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What job categories do people searching Tech Support jobs in Springville, UT look for? The top searched job categories for Tech Support jobs in Springville, UT are:
What cities near Springville, UT are hiring for Tech Support jobs? Cities near Springville, UT with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Springville, UT as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,438 per year, or $19.4 per hour.

Manager, IT Service Desk

swirecc

Draper, UT • On-site

Other

Posted 14 days ago

Job description

What does an IT Service Desk Manager do at Swire Coca - Cola?
We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support experience. This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people leader and operational owner for incident, request, knowledge, and change management, partnering closely with Field Services, Infrastructure, and Cybersecurity teams to ensure consistent and highquality service delivery.
Responsibilities

  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance, and supporting career development
  • Own ITIL 4 Service Deskaligned practices including Incident Management and Service Request Management
  • Serve as the Problem Manager, accountable for identifying root causes, coordinating remediation, and preventing incident recurrence
  • Manage service desk staffing, scheduling, and workload distribution to meet service level targets
  • Coordinate escalations across technical teams including Field Services and Infrastructure
  • Expand selfservice and Knowledge Management capabilities to improve user enablement and reduce ticket volume
  • Establish and maintain ITIL 4aligned support processes, standards, and documentation
  • Monitor and report on service performance metrics, trends, and customer experience indicators
  • Drive continual improvement initiatives and change management to enhance reliability, efficiency, and user satisfaction
  • Partner with crossfunctional IT teams to support service readiness for new solutions and changes


Requirements

  • Bachelor's Degree Information Technology, Computer Science, or a related field, or equivalent experience
  • ITIL 4 Foundation certification (or obtained within a defined timeframe after hire)
  • 6+ years of experience in IT support or field services roles required
  • 2+ years of experience leading or supervising technical teams required
  • Experience working with ITSM platforms such as ServiceNow or similar tools required
  • Experience supporting enterprise or multisite environments preferred
  • Experience driving service improvement or operational maturity initiatives preferred
  • Strong understanding of ITIL 4 service management practices, particularly Incident, Problem, Request, and Knowledge Management
  • Strong communication, organizational, and customer service skills

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