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Tech Support Jobs in Edmonton, AB (NOW HIRING)

Sonepar

Sales Support Specialist

Edmonton, AB

Be part of an ISO certified company with a strong a quality assurance program and new technologies ... The Sales Support Specialist provides administrative, operational, and project coordination support ...

Metis Nation of Alberta

Senior IT Analyst

Edmonton, AB · On-site

The Senior IT Analyst will provide technical support for complex IT initiatives by leading projects from planning through implementation, coordinating cross-functional stakeholders, and ensuring ...

Johnson Controls

Quality Supervisor

Nisku, AB · On-site

How you will do it * Support and direct Quality Inspectors and Leads. * Identify and ensure NCR reports are followed up for remediation, including contacting and engaging internal purchasers and ...

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All JobsTech Support JobsTech Support Jobs in Edmonton, AB

Tech Support information

See Edmonton, AB salary details

$9

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$33

How much do tech support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tech support in Edmonton, AB is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $24.04 per hour, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What job categories do people searching Tech Support jobs in Edmonton, AB look for?

The top searched job categories for Tech Support jobs in Edmonton, AB are:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Edmonton, AB as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $43,537 per year, or $20.9 per hour.

Administrative Support IV

Edmonton, AB • On-site

Alberta Health Services
Hospitals • 10K+ employees
Learn more about Alberta Health Servicesexternal

CA$28.49 - CA$34.62/hr

Full-time

Re-posted 15 days ago

Job description

Your Opportunity:

You're flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the Edmonton Zone.The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with the training and orientation of new staff. As the successful Scheduler your key responsibilities will include: filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support Edmonton Zone. Staff work at the Staffing Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Transition Company: Health Shared Services
  • Classification: Administrative Support IV
  • Union: AUPE GSS
  • Unit and Program: Provincial Scheduling Shared Services
  • Primary Location: Alberta Hospital Edmonton
  • Location Details: As Per Location
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 16-SEP-2026
  • Employee Class: Regular Full Time
  • Date Available: 12-OCT-2026
  • Hours per Shift: 9
  • Length of Shift in weeks: 10
  • Shifts per cycle: 43
  • Shift Pattern: Days, Evenings, Nights, Weekends
  • Days Off: As Per Rotation
  • Minimum Salary: $28.49
  • Maximum Salary: $34.62
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of some post-secondary education (e.g. course(s) in office of business administration, medical office assistant) or other related fields. Knowledge and operation of Microsoft Outlook, Word and Excel. Minimum 1 year customer service experience. Minimum 1 year scheduling experience. Ability to participate and complete the 6-week training course.

Preferred Qualifications:

Current experience working in an AHS centralized Staffing Service Center and with a Scheduling System Application Timekeeping/payroll experience. Call Center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (Kronos, Scheduling System Application, Automated Callout Solution).

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